Different Use Cases Detected
These products belong to the same software category but focus on different use cases. Act! and Outreach may not be direct competitors.
Act!vsOutreach
Unbiased side-by-side comparison of verified reviews, user ratings, features, and pros/cons to help you decide which software fits your business needs.
Quick answer: Act! vs Outreach
In our 2026 comparison of Act! and Outreach, Outreach comes out ahead overall (weighted score 90% vs 81% for Act!). Act! is rated 4.5/5 from 4 user reviews; Outreach is rated 4.6/5 from 5 user reviews. Outreach has a free plan.
Last updated
| At a glance | Act! | Outreach |
|---|---|---|
| Category | CRM | Marketing & Sales |
| User rating | 4.5/5 (4 reviews) | 4.6/5 (5 reviews) |
| Starting price | Not listed | Free plan |
| Listed features | 13 | 20 |
| Integrations | 3 | 8 |
| Platforms | Not specified | Web, iOS, Android |
| Ease of use | 4.5/5 | 4.5/5 |
| Customer support | 5.0/5 | 5.0/5 |
Act!
Starting Price
Contact Vendor
Community Pulse
Advanced Ratings
Pros
- Contact and relationship management features designed for individual sales professionals and small teams focused on personalized customer engagement.
- Email marketing, campaign tracking, and opportunity management in a single platform without requiring multiple integrations.
- Library of pre-built integrations and custom connectors for popular business applications extends core CRM functionality.
Cons
- Interface modernization has been slower than competitors; some users report the platform feels less polished than newer cloud CRMs.
- Reporting and analytics depth is shallower than enterprise competitors; advanced custom reporting requires external tools.
- Marketing automation capabilities are more basic than dedicated platforms, suitable for simple campaigns but not complex nurturing sequences.
Outreach
Starting Price
Subscription
Community Pulse
Advanced Ratings
Pros
- Sales sequences automate follow-ups and save reps hours of manual work
- Email templates make personalized prospecting faster and easier to manage
- CRM integrations keep sales activities connected with customer records
Cons
- New users face a learning curve when building complex sequences
- Salesforce synchronization can occasionally create duplicate or outdated contact records
- Advanced reporting and customization can feel limiting for some sales teams
Product Overview
What each platform does and who it's for
Primary Category
The main classification for each product
Editorial Quality Rating
Independent expert panel ratings and quality validations
Act!
Expert Score
Outreach
Expert Score
Integration Ecosystem
Compare supported third-party apps and services
Act! Integrations
Outreach Integrations
Platform Support
Supported platforms across each product
Act!
Platform support not specified
No platform details listed for this software
Outreach
Sentiment & Feedback
Real-world pros and cons from verified users
Act! Feedback
User sentiment analysis
- Contact and relationship management features designed for individual sales professionals and small teams focused on personalized customer engagement.
- Email marketing, campaign tracking, and opportunity management in a single platform without requiring multiple integrations.
- Library of pre-built integrations and custom connectors for popular business applications extends core CRM functionality.
- Available across cloud, on-premise, and mobile platforms, providing deployment flexibility for different business requirements.
- Interface modernization has been slower than competitors; some users report the platform feels less polished than newer cloud CRMs.
- Reporting and analytics depth is shallower than enterprise competitors; advanced custom reporting requires external tools.
- Marketing automation capabilities are more basic than dedicated platforms, suitable for simple campaigns but not complex nurturing sequences.
Outreach Feedback
User sentiment analysis
- Sales sequences automate follow-ups and save reps hours of manual work
- Email templates make personalized prospecting faster and easier to manage
- CRM integrations keep sales activities connected with customer records
- Engagement analytics help managers spot gaps in rep activity and performance
- Centralized prospect management makes daily sales outreach easier to organize
- New users face a learning curve when building complex sequences
- Salesforce synchronization can occasionally create duplicate or outdated contact records
- Advanced reporting and customization can feel limiting for some sales teams
Feature Comparison
Detailed side-by-side capability checklist
Act!
13/30 features
- API & Webhook Integrations
- App Integrations
- Security
- Team collaboration
- Email Tracking
- Marketing integration
- Automation
- Call recording
- Buyer intent
- CRM
- CRM synchronization
- Cadences
- Contact & Lead Management
- Contact Management
- Contact enrichment
- Deal management
- Email sequencing
- Lead Scoring
- Lead generation
- Multi-channel sales engagement platform
- Prospecting
- Revenue forecasting
- Sales
- Sales Analytics
- Sales Pipeline & Deal Tracking
- Sales automation
- Sales coaching
- Sales engagement
- Sales workflow automation
- Reporting & Analytics
Outreach
20/30 features
- API & Webhook Integrations
- App Integrations
- Security
- Team collaboration
- Email Tracking
- Marketing integration
- Automation
- Call recording
- Buyer intent
- CRM
- CRM synchronization
- Cadences
- Contact & Lead Management
- Contact Management
- Contact enrichment
- Deal management
- Email sequencing
- Lead Scoring
- Lead generation
- Multi-channel sales engagement platform
- Prospecting
- Revenue forecasting
- Sales
- Sales Analytics
- Sales Pipeline & Deal Tracking
- Sales automation
- Sales coaching
- Sales engagement
- Sales workflow automation
- Reporting & Analytics
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Pricing & Plans
Compare plans, features, and starting points side-by-side
Act! Pricing
Custom configurations tailored to your organization.
Outreach Pricing
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Community Intelligence
Real-time crowdsourced comparison feedback and buyer signals.
Community Matchup Voting
Real-time crowdsourced buyer signals
Community vs. Editorial Alignment
Agreement between algorithmic rating & user voting
Outreach
Calculated by features, pricing, support & ratings.
Awaiting Votes
Cast your vote above to update results.
Which software did you choose?
Share your decision anonymously with the community
Promote to Act! vs Outreach Buyers
Capture high-intent CRM evaluators
Head-to-Head Winner Analysis
Data-backed performance comparisons across pricing, features, usability, and support
Matchup Scoreboard
At-a-glance scorecard results
Weighted Overall Scorecard
Normalized composite performance scores
Smart Recommendation Matrix
Head-to-head decision matrix based on your business workflow
- Users wanting a streamlined, user-friendly workspace interface
- Teams looking for native integration with core workflow tools
- SMBs and growing teams needing a streamlined CRM to track leads and close deals faster
- Users wanting a streamlined, user-friendly workspace interface
- Teams looking for native integration with core workflow tools
- Teams needing broad multi-platform accessibility across desktop, mobile, and web
Act!
Dimension scorecard
Multi-Dimension Performance
Winner Breakdown & Analysis
Act! is a runner-up with a composite score of 81%.
Pricing: Contact Vendor (No Free Trial), a less accessible entry point than the leader.
Offers 13 features (fewer than the category leader).
Strong usability with a user rating of 4.5/5 stars.
Reliable support with a user rating of 5.0/5 stars.
No data available for this product on this dimension yet.
Outreach
Dimension scorecard
Multi-Dimension Performance
Winner Breakdown & Analysis
Outreach wins overall with a weighted score of 90% based on user rating, pricing, features, usability, and support.
Outreach has the most accessible pricing ($0/mo (No Free Trial)).
Outreach lists the most features (20 features).
Strong usability with a user rating of 4.5/5 stars.
Reliable support with a user rating of 5.0/5 stars.
Not enough data on the other product(s) to rank this dimension fairly.
Final Verdict:Outreach
Outreach scores higher across 2 of 11 key dimensions with a 9-point lead in our weighted analysis.
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Frequently asked questions: Act! vs Outreach
Which is better: Act! or Outreach?
Outreach scores higher across 2 of 11 key dimensions with a 9-point lead in our weighted analysis. The best choice still depends on your team's workflow, budget and required integrations — use the side-by-side sections above to check the details that matter to you.
How do users rate Act! and Outreach?
Act! is rated 4.5/5 from 4 user reviews. Outreach is rated 4.6/5 from 5 user reviews. Ratings come from approved user reviews on SoftwareHope.
How much do Act! and Outreach cost?
Outreach has a free plan. Always confirm current pricing on the vendor's site, as plans change.
Do Act! and Outreach offer a free plan or free trial?
Act! does not list a free plan or trial; Outreach offers a free plan.
Which platforms do Act! and Outreach support?
Outreach supports Web, iOS and Android; platform support is not specified for the others.
Which is easier to use, Act! or Outreach?
Act! has an ease-of-use rating of 4.5/5, Outreach has an ease-of-use rating of 4.5/5. The difference is small, so both are similarly easy to adopt.
Most Helpful Reviews
Community-voted helpful feedback from verified users
Act! gives our revenue team clear visibility over the entire sales pipeline. Lead tracking, activity logging, and stage transitions are seamless across the sales cycle.
Custom deal stages and automated followup reminders in Act! helped our account executives maintain high response rates. The visual dashboard gives executive leadership immediate clarity.
We consolidated our customer communication channels into Act! and immediately saw improvements in deal velocity and followup consistency across our sales team.
An easy-to-configure CRM platform that covers lead capture, contact history, and pipeline analytics without overwhelming sales reps with unnecessary complexity.
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