Legal & Compliance Center

At SoftwareHope, we want to ensure you have a transparent experience when managing your software listings. This Refund Policy covers all paid services on SoftwareHope, including vendor subscriptions, software listing purchases, promotional placements, advertising campaigns, growth services, and credits.

1. One-Time Purchases (Credits, Placements, Campaigns, Growth Services)

Purchases of credits, promotional placements, advertising campaigns, growth services, and software listings are non-refundable once payment is confirmed. These are one-time purchases that are fulfilled immediately or within the stated delivery window upon payment completion. Before purchasing, please review the service description, pricing, flight dates, and deliverables in your vendor dashboard.

• Credits: Credits are added to your account balance immediately upon payment confirmation and are not refundable.
• Promotional Placements & Advertising Campaigns: Once a placement or campaign is confirmed and a flight window is reserved, no refund is available. If an issue arises that prevents delivery due to a platform error on our part, please contact us and we will evaluate an appropriate remedy on a case-by-case basis.
• Growth Services: Payments for growth and visibility services are non-refundable after order confirmation. For services requiring approval or custom production (e.g. video reviews), payment is collected after you confirm the tailored quote from your vendor dashboard.

2. Subscription Billing

SoftwareHope offers paid subscription plans for software vendors that unlock premium features, including advanced lead generation, detailed buyer intent analytics, custom Call-to-Action (CTA) placements, and verification badges.

Subscriptions are billed on a recurring basis (monthly or annually) according to the billing cycle selected at registration. Your payment method will be charged automatically at the start of each renewal period unless you cancel your plan before the billing date.

3. Subscription Cancellation Policy

You can cancel your paid subscription plan at any time through your Vendor Dashboard by navigating to Vendor Panel > Subscription Management.

Upon cancellation, your subscription benefits will remain active until the end of your current paid billing period. After this period, your plan will revert to the standard Free Vendor tier, and any paid features (e.g. advanced lead analytics) will be deactivated.

4. Subscription Refund Guidelines

• No Refunds on Active Cycles: All charges for monthly and annual subscriptions are non-refundable. We do not offer prorated refunds or credits for partial billing periods or unused credits.
• Annual Plan Grace Period: We offer a 7-day grace period from the initial charge date for first-time annual subscriptions. If you cancel within 7 days of your first charge, you may request a refund through our Contact Form.
• Service Interruptions: While we strive for maximum uptime, SoftwareHope does not guarantee uninterrupted access to the platform. Any billing credits or adjustments for significant extended outages will be evaluated on a case-by-case basis and issued solely at our absolute discretion.

5. Disputing Charges

If you believe you have been charged incorrectly, please contact us immediately using our Contact Form. We will investigate the issue and process corrections where appropriate.

6. Contact Support

For any billing questions or invoice requests, please reach out to us:

• Through the vendor portal: Support Form