Legal & Compliance Center
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Refund Policy
At SoftwareHope, we want to ensure you have a transparent experience when managing your software listings. This Refund Policy details the rules and procedures surrounding subscription updates, billing cycles, cancellations, and refunds for paid vendor plans.
1. Subscription Billing
SoftwareHope offers paid subscription plans for software vendors that unlock premium features, including advanced lead generation, detailed buyer intent analytics, custom Call-to-Action (CTA) placements, and verification badges.
Subscriptions are billed on a recurring basis (monthly or annually) according to the billing cycle selected at registration. Your payment method will be charged automatically at the start of each renewal period unless you cancel your plan before the billing date.
2. Cancellation Policy
You can cancel your paid subscription plan at any time through your Vendor Dashboard by navigating to Vendor Panel > Subscription Management.
Upon cancellation, your subscription benefits will remain active until the end of your current paid billing period. After this period, your plan will revert to the standard Free Vendor tier, and any paid features (e.g. advanced lead analytics) will be deactivated.
3. Refund Guidelines
- No Refunds on Active Cycles: All charges for monthly and annual subscriptions are non-refundable. We do not offer prorated refunds or credits for partial billing periods or unused credits.
- Annual Plan Grace Period: We offer a 7-day grace period from the initial charge date for first-time annual subscriptions. If you cancel within 7 days of your first charge, you may request a refund through our Contact Form.
- Service Interruptions: While we strive for maximum uptime, SoftwareHope does not guarantee uninterrupted access to the platform. Any billing credits or adjustments for significant extended outages will be evaluated on a case-by-case basis and issued solely at our absolute discretion.
4. Disputing Charges
If you believe you have been charged incorrectly, please contact us immediately using our Contact Form. We will investigate the issue and process corrections where appropriate.
5. Contact Support
For any billing questions or invoice requests, please reach out to us:
- Through the vendor portal: Support Form
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