HivervsSolarWinds Service Desk
Unbiased side-by-side comparison of verified reviews, user ratings, features, and pros/cons to help you decide which software fits your business needs.
Quick answer: Hiver vs SolarWinds Service Desk
In our 2026 comparison of Hiver and SolarWinds Service Desk, SolarWinds Service Desk comes out ahead overall (weighted score 84% vs 72% for Hiver). Hiver is rated 4.3/5 from 205 user reviews; SolarWinds Service Desk is rated 4.5/5 from 4 user reviews. Hiver has a free plan; SolarWinds Service Desk starts at $39/month with a free trial.
Last updated
| At a glance | Hiver | SolarWinds Service Desk |
|---|---|---|
| Category | Help Desk & Ticketing | Help Desk & Ticketing |
| User rating | 4.3/5 (205 reviews) | 4.5/5 (4 reviews) |
| Starting price | Free plan | $39/mo |
| Free trial | Yes | Yes |
| Listed features | — | 19 |
| Integrations | 20 | 6 |
| Platforms | Web, iOS, Android, Chrome Extension | Web, Windows, macOS, iOS, Android |
| Ease of use | 4.2/5 | 4.5/5 |
| Customer support | 4.2/5 | 5.0/5 |
Hiver
Starting Price
Free version, paid starts at $35.00/month
Community Pulse
Advanced Ratings
Pros
- Shared inboxes make team collaboration clearer and prevent missed customer emails.
- Email assignment and tracking help teams avoid duplicate replies and confusion.
- Intuitive Gmail-based interface makes managing customer support emails straightforward.
Cons
- Per-user pricing can become expensive as the team grows.
- Connecting third-party apps can require extra setup and support assistance.
- Occasional technical errors and incorrect AI assignments can disrupt workflows.
SolarWinds Service Desk
Starting Price
Essentials plan starts at $39 per technician/month billed annually; Advanced and Premier plans available; free trial offered.
Community Pulse
Advanced Ratings
Pros
- Strong ITSM capabilities
- Easy deployment
- Comprehensive asset management
Cons
- Customization limitations in some modules
- Reporting can require setup
- Advanced features cost more
Product Overview
What each platform does and who it's for
Primary Category
The main classification for each product
Editorial Quality Rating
Independent expert panel ratings and quality validations
Hiver
Expert Score
SolarWinds Service Desk
Expert Score
Integration Ecosystem
Compare supported third-party apps and services
Hiver Integrations
SolarWinds Service Desk Integrations
Platform Support
Supported platforms across each product
Hiver
SolarWinds Service Desk
Sentiment & Feedback
Real-world pros and cons from verified users
Hiver Feedback
User sentiment analysis
- Shared inboxes make team collaboration clearer and prevent missed customer emails.
- Email assignment and tracking help teams avoid duplicate replies and confusion.
- Intuitive Gmail-based interface makes managing customer support emails straightforward.
- Automation and AI help route emails to the right departments.
- Team visibility and reporting make tracking unresolved customer queries easier.
- Per-user pricing can become expensive as the team grows.
- Connecting third-party apps can require extra setup and support assistance.
- Occasional technical errors and incorrect AI assignments can disrupt workflows.
SolarWinds Service Desk Feedback
User sentiment analysis
- Strong ITSM capabilities
- Easy deployment
- Comprehensive asset management
- Good automation
- Customization limitations in some modules
- Reporting can require setup
- Advanced features cost more
Feature Comparison
Detailed side-by-side capability checklist
Hiver
0/18 features
- Asset Tracking
- Automation
- Change Management
- Incident Management
- Service catalog
- AI-powered customer support automation
- CMDB
- Canned Responses
- Customer support
- Knowledge base
- Omni-channel Support (Email, Chat, Phone)
- Omni-channel Ticketing System
- Problem management
- SLA tracking
- Ticketing System
- Digital asset management
- Reporting
- Agent collaboration
SolarWinds Service Desk
18/18 features
- Asset Tracking
- Automation
- Change Management
- Incident Management
- Service catalog
- AI-powered customer support automation
- CMDB
- Canned Responses
- Customer support
- Knowledge base
- Omni-channel Support (Email, Chat, Phone)
- Omni-channel Ticketing System
- Problem management
- SLA tracking
- Ticketing System
- Digital asset management
- Reporting
- Agent collaboration
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Pricing & Plans
Compare plans, features, and starting points side-by-side
Hiver Pricing
FREEMIUMSolarWinds Service Desk Pricing
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Community Intelligence
Real-time crowdsourced comparison feedback and buyer signals.
Community Matchup Voting
Real-time crowdsourced buyer signals
Community vs. Editorial Alignment
Agreement between algorithmic rating & user voting
SolarWinds Service Desk
Calculated by features, pricing, support & ratings.
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Head-to-Head Winner Analysis
Data-backed performance comparisons across pricing, features, usability, and support
Matchup Scoreboard
At-a-glance scorecard results
Weighted Overall Scorecard
Normalized composite performance scores
Smart Recommendation Matrix
Head-to-head decision matrix based on your business workflow
- Teams seeking a zero-cost or freemium entry tier for Hiver
- Teams looking for native integration with core workflow tools
- Buyers relying on extensive peer validation and battle-tested industry adoption
- Teams prioritizing intuitive, zero-learning-curve UX and fast onboarding
- Teams looking for native integration with core workflow tools
- Buyers open to a newer or less-reviewed option (fewer reviews so far)
Hiver
Dimension scorecard
Multi-Dimension Performance
Winner Breakdown & Analysis
Hiver is a runner-up with a composite score of 72%.
Hiver has the most accessible pricing ($35/mo (Free Trial)).
Offers 0 features (fewer than the category leader).
Satisfactory usability with a user rating of 4.2/5 stars.
Decent support with a user rating of 4.2/5 stars.
Tied on platform availability (4 Platforms: Web, iOS, Android, Chrome Extension).
SolarWinds Service Desk
Dimension scorecard
Multi-Dimension Performance
Winner Breakdown & Analysis
SolarWinds Service Desk wins overall with a weighted score of 84% based on user rating, pricing, features, usability, and support.
Pricing: $39/mo (Free Trial), a less accessible entry point than the leader.
SolarWinds Service Desk lists the most features (19 features).
Ranked #1 for usability with a user rating of 4.5/5 stars.
Ranked #1 for support with a user rating of 5.0/5 stars.
Tied on platform availability (5 Platforms: Web, Windows, macOS, iOS +1 more).
Final Verdict:SolarWinds Service Desk
SolarWinds Service Desk scores higher across 4 of 11 key dimensions with a 12-point lead in our weighted analysis.
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Frequently asked questions: Hiver vs SolarWinds Service Desk
Which is better: Hiver or SolarWinds Service Desk?
SolarWinds Service Desk scores higher across 4 of 11 key dimensions with a 12-point lead in our weighted analysis. The best choice still depends on your team's workflow, budget and required integrations — use the side-by-side sections above to check the details that matter to you.
How do users rate Hiver and SolarWinds Service Desk?
Hiver is rated 4.3/5 from 205 user reviews. SolarWinds Service Desk is rated 4.5/5 from 4 user reviews. Ratings come from approved user reviews on SoftwareHope.
How much do Hiver and SolarWinds Service Desk cost?
Hiver has a free plan. SolarWinds Service Desk starts at $39/month with a free trial. Hiver has the lower entry price. Always confirm current pricing on the vendor's site, as plans change.
Do Hiver and SolarWinds Service Desk offer a free plan or free trial?
Hiver offers a free plan and a free trial; SolarWinds Service Desk offers a free trial.
Which platforms do Hiver and SolarWinds Service Desk support?
Hiver supports Web, iOS, Android and Chrome Extension; SolarWinds Service Desk supports Web, Windows, macOS, iOS and Android.
Which is easier to use, Hiver or SolarWinds Service Desk?
Hiver has an ease-of-use rating of 4.2/5, SolarWinds Service Desk has an ease-of-use rating of 4.5/5. SolarWinds Service Desk is rated easier to use by reviewers.
Most Helpful Reviews
Community-voted helpful feedback from verified users
Hiver has become an essential part of our daily technology stack. Responsive customer support and comprehensive documentation make troubleshooting easy. Furthermore, delivers exactly what was promised with minimal friction and great overall stability.
We have been using Hiver to streamline our daily operations. Seamless integration options allow easy connection with our existing software tools. A solid investment that continues to improve our team productivity every month.
We have been using Hiver to streamline our daily operations. Seamless integration options allow easy connection with our existing software tools. Furthermore, a solid investment that continues to improve our team productivity every month.
After testing several alternatives, Hiver proved to be the most dependable option. Flexible customization capabilities let us tailor features to match our exact workflows. Furthermore, overall, it is a highly capable platform that delivers great value for our organization.
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