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Hiver

4.3(204 reviews)
Unclaimed
Expert Choice 4.3
SoftwareHope Verified
Website

Overview

Hiver is a highly innovative, massively robust customer service platform explicitly engineered to absolutely perfectly transform a standard corporate Gmail account into a deeply powerful, highly collaborative digital help desk. It completely eliminates the incredibly massive friction of forcing employees to seamlessly learn entirely new, deeply complex proprietary ticketing software, effortlessly integrating absolutely massive support capabilities directly into the highly familiar Google Workspace. The application heavily utilizes incredibly brilliant shared digital inboxes natively embedded inside Gmail. When an incredibly critical customer emails a massive central support address, Hiver seamlessly routes the highly complex message directly to the specific active support agent's personal Gmail screen. It perfectly features incredibly robust digital collision detection, utterly preventing two absolute support agents from accidentally simultaneously replying to the absolute exact same customer email. Operating exclusively on a strictly premium, per-user subscription model, Hiver completely targets highly dedicated Google Workspace organizations. By perfectly providing absolute, uncompromising professional digital infrastructure explicitly tailored for highly demanding customer interactions without ever leaving the Gmail interface, it serves as an utterly indispensable operational hub designed to radically improve massive team productivity and deeply accelerate client response times.

Product Information

PLATFORMS

Web, iOS, Android

DEVELOPER

Cisdem Unarchiver

PRICING MODEL

Subscription (FREE TRIAL)

FREE TRIAL

7 Days Free Trial

USER REVIEWS

204 verified reviews

Expert Insights
AI-Powered Analysis

Budget Friendly

Pricing is approximately 60% lower than the category average.

Excellent Connectivity

Seamlessly syncs with 10 popular business applications and platforms.

Market Verified

Solid reputation for performance and uptime as reported by verified users.

Official Verified Resources & Social Profiles

Verified Entity

Crawlable official documentation, support portals, and social channels verified for Hiver.

Last verified: Sep 11, 2026
Official Website
Official

Explore core product capabilities, company announcements, and solutions on the official Hiver website.

Documentation
Official

Access comprehensive guides, setup tutorials, and technical manuals in the official Hiver documentation.

Pricing Plans
Official

Review detailed tier breakdowns, licensing options, and subscription plans on the official Hiver pricing page.

Help & Support
Official

Submit support tickets, browse knowledge-base articles, and contact customer service via the official Hiver support portal.

API Documentation
Official

Integrate with Hiver using official REST APIs, SDKs, webhooks, and developer endpoints.

LinkedIn Profile
Official

Connect with Hiver and stay updated on their latest industry news on their official LinkedIn profile.

X (Twitter)
Official

Follow Hiver on X (formerly Twitter) for real-time feature announcements and release notes.

Marketplace RecognitionQ4 2026

SoftwareHope Emerging Favorite

Ranked #8 in Help Desk & Ticketing

Recognition Score
77.3/100
Percentile
Top 44%

Earned through verified customer satisfaction, high product capability ratings, organic buyer interest, and transparent review verification on SoftwareHope.

Official 4-Pillar Evaluation Methodology
Customer Satisfaction (60%)
Bayesian CSAT Across 5 Dimensions
Product Evidence (20%)
Feature & Spec Completeness
Buyer Interest (10%)
Organic Search & Comparisons
Catalog Freshness (10%)
90-Day Review Vitality
Official SoftwareHope Marketplace Award · Zero commercial bias
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Verified Buyer Reviews

Hiver Media

Explore the interface and core features through high-quality visual walkthroughs.

No Media Available

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Hiver Verified Features

Customer Experience (CX) & Support

  • Omni-channel Ticketing System
  • Ticketing System
  • Knowledge base
  • Canned Responses
  • Customer support

Productivity & Office

  • Agent collaboration

Workflow Automation

  • Automation workflows

Generative AI & LLMs

  • Automation

Core Features Summary

Gmail-native shared inboxes, email assignment, internal notes, collision detection, CSAT surveys, automation workflows, SLA tracking, analytics dashboard, live chat, WhatsApp support, knowledge base, AI Copilot

Pricing and Plans

Select the perfect plan for your needs — Starting at $15/mo

7-Day Free Trial
Subscription
Annual Discount Available
Pricing information: Please verify current pricing on the official website as prices may change and special offers may be available.

Lite

$15
/mo
Basic shared inboxes.
Plan includes:
  • Up to 2 shared inboxes
  • Basic collision detection
  • Email templates and tags

Pro

$39
/mo
Advanced team collaboration.
Plan includes:
  • Unlimited shared inboxes
  • Advanced automation rules
  • Detailed analytics dashboards

Elite

$59
/mo
Enterprise support scaling.
Plan includes:
  • Advanced SLA management
  • Custom access controls
  • Dedicated success manager

Pricing Model

Pricing Type

Subscription

This software uses a subscription-based pricing model with monthly billing.

Pricing Highlights

  • Commercial license with professional support
  • 3 structured pricing tiers
  • Annual discount available — save vs monthly billing
  • Verified official pricing page
  • Managed directly by vendor

Free Trial Available

Risk-Free

Full access for 7 days without any purchase commitment.

Pricing FAQ

Common questions about Hiver pricing — Click to expand

Still have questions? Visit the official Hiver website or contact their support team for detailed pricing information and personalized assistance.

Deals, Coupons & Exclusive Offers

Verified vendor discounts, coupon codes, and special perks for Hiver.

Developer Support

Integration & API capabilities

API Available
Technical Integration Supported

Connect workflows with REST APIs, developer SDKs, webhooks, and programmatic data access.

API Documentation
Cisdem Unarchiver

Cisdem Unarchiver

Vendor RatingAvg. across all products
4.5

Company Information

Founded
2011
Headquarters
India, United States
Origin
United States

Other Products by Cisdem Unarchiver

Explore other solutions offered by this vendor

Vendor Statistics

Avg. Vendor RatingAcross all approved products
4.5
3Products
472Reviews
15+Yrs in Business
1Free Trial

Vendor information is sourced from verified partner applications and platform data. Founded in 2011. 15+ years of experience.

User Reviews

Verified experiences from users of Hiver

4.3 Rating
204 Reviews
All 204

User Reviews

Sort by:
Reviewed July 21, 2026
Recommends

Hiver performance workflow manager enhances cross platform accessibility

5.0

Ratings Breakdown

Ease of use
4.9
Value for money
4.9
Customer support
4.8
Functionality
5.0

😀Pros

  • Comprehensive feature set that effectively solves key operational bottlenecks.

🙁Cons

  • Mobile application interface could benefit from additional feature parity with desktop.

We have been using Hiver to streamline our daily operations. Robust core functionality handles heavy operational workloads without stability issues. Furthermore, a solid investment that continues to improve our team productivity every month.

🔥 Reasons for switching

Needed a reliable modern solution with intuitive navigation, strong features, and vendor support.
Reviewed July 21, 2026

Hiver secure data encryption system enhances cloud data

4.0

Ratings Breakdown

Ease of use
4.2
Value for money
4.1
Customer support
4.2
Functionality
3.9

😀Pros

  • Reliable core performance with high uptime and fast feature execution.

🙁Cons

  • Some advanced configuration settings require time to master initially.

We have been using Hiver to streamline our daily operations. Responsive customer support and comprehensive documentation make troubleshooting easy. Furthermore, overall, it is a highly capable platform that delivers great value for our organization.

🔥 Reasons for switching

Needed a reliable modern solution with intuitive navigation, strong features, and vendor support.
Reviewed July 21, 2026
Recommends

Hiver automated optimization tool maintains real time execution

4.0

Ratings Breakdown

Ease of use
4.1
Value for money
4.1
Customer support
4.1
Functionality
4.0

😀Pros

  • Responsive customer support team with helpful documentation and guides.

🙁Cons

  • Some advanced configuration settings require time to master initially.

Implementing Hiver delivered noticeable efficiency improvements from week one. Flexible customization capabilities let us tailor features to match our exact workflows. Furthermore, overall, it is a highly capable platform that delivers great value for our organization.

🔥 Reasons for switching

Needed a reliable modern solution with intuitive navigation, strong features, and vendor support.
Showing 3 of 204 verified reviews. Read all reviews, pros & cons, and ratings breakdown on the reviews page.

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