Freshworks logo

Freshworks

4.5(1 reviews)
Unclaimed
Newly Added
Expert Choice 4.5
Website

Overview

Freshworks operates as an umbrella software suite rather than a single application. Its current portfolio spans customer service, IT and employee service, sales CRM, marketing, messaging, and voice products.

Product Information

PLATFORMS

Web / Cloud,iOS,Android

DEVELOPER

Freshworks Inc.

PRICING MODEL

SUBSCRIPTION (FREE TRIAL)

FREE TRIAL

14 Days Free Trial

USER REVIEWS

1 verified review

Expert Insights
AI-Powered Analysis

Free Tier Available

Offers a permanent free plan, making it highly accessible for small teams.

Excellent Connectivity

Seamlessly syncs with 8 popular business applications and platforms.

Market Verified

Solid reputation for performance and uptime as reported by verified users.

Official Verified Resources & Social Profiles

Verified Entity

Crawlable official documentation, support portals, and social channels verified for Freshworks.

Last verified: Sep 18, 2026
Official Website
Official

Explore core product capabilities, company announcements, and solutions on the official Freshworks website.

Documentation
Official

Access comprehensive guides, setup tutorials, and technical manuals in the official Freshworks documentation.

Pricing Plans
Official

Review detailed tier breakdowns, licensing options, and subscription plans on the official Freshworks pricing page.

Help & Support
Official

Submit support tickets, browse knowledge-base articles, and contact customer service via the official Freshworks support portal.

API Documentation
Official

Integrate with Freshworks using official REST APIs, SDKs, webhooks, and developer endpoints.

LinkedIn Profile
Official

Connect with Freshworks and stay updated on their latest industry news on their official LinkedIn profile.

X (Twitter)
Official

Follow Freshworks on X (formerly Twitter) for real-time feature announcements and release notes.

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Verified Buyer Reviews

Freshworks Media

Explore the interface and core features through high-quality visual walkthroughs.

No Media Available

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Core Features Summary

Customer service,IT service management,CRM,Employee service,AI automation,Ticketing,Messaging,Analytics,Workflow automation,App marketplace

Pricing and Plans

Explore custom pricing options and plans

14-Day Free Trial
Subscription
Pricing information: Please verify current pricing on the official website as prices may change and special offers may be available.

Custom Pricing

Official pricing details are managed directly by the vendor to ensure accuracy.

Professional Service

Freshworks provides a tailored pricing structure based on your specific requirements. While we don't have individual plan breakdowns in our catalog, you can access the most up-to-date and accurate pricing directly.

Pricing Model

Pricing Type

Subscription

This software uses a subscription-based pricing model with recurring billing.

Pricing Highlights

  • Commercial license with professional support
  • Verified official pricing page
  • Managed directly by vendor

Free Trial Available

Risk-Free

Full access for 14 days without any purchase commitment.

Pricing FAQ

Common questions about Freshworks pricing — Click to expand

Still have questions? Visit the official Freshworks website or contact their support team for detailed pricing information and personalized assistance.

Deals, Coupons & Exclusive Offers

Verified vendor discounts, coupon codes, and special perks for Freshworks.

Customer Support Rating

Based on verified owner assessment

Great Support
4.3/ 5.0
86% Satisfaction
Verified Support QualityDirect Vendor Data

Developer Support

Integration & API capabilities

API Available
Technical Integration Supported

Connect workflows with REST APIs, developer SDKs, webhooks, and programmatic data access.

API Documentation
Freshworks Inc.

Freshworks Inc.

Vendor RatingAvg. across all products
4.4

Vendor Statistics

Avg. Vendor RatingAcross all approved products
4.4
5Products
446Reviews
16+Yrs in Business
2Free Trials
Rating Breakdown
Ease of Use
4.5
Value for Money
4.4
Customer Support
4.3
Functionality
4.5

Vendor information is sourced from verified partner applications and platform data. Founded in 2010. 16+ years of experience.

User Reviews

Verified experiences from users of Freshworks

4.5 Rating
1 Reviews

User Reviews

Sort by:
Reviewed September 16, 2026
Recommends

Expert Analysis & Editorial Review

4.5

Ratings Breakdown

Ease of use
4.5
Value for money
4.4
Customer support
4.3
Functionality
4.5

😀Pros

  • Broad business software portfolio
  • Easy-to-use product positioning
  • AI capabilities
  • Cloud delivery
  • Large integration ecosystem

🙁Cons

  • Freshworks is a suite rather than one standalone application
  • Individual products have separate pricing and capabilities
  • Portfolio complexity can require product selection

Freshworks operates as an umbrella software suite rather than a single application. Its current portfolio spans customer service, IT and employee service, sales CRM, marketing, messaging, and voice products.

What they liked most

Product breadth,AI features,usability,integration ecosystem

Product Roadmap

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Product Roadmap

No features planned yet

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Discussions

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FAQs

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