Freshdesk
Overview
Product Information
PLATFORMS
Web, iOS, Android
DEVELOPER
Freshworks Inc.
PRICING MODEL
FREE PLAN
FREE TRIAL
USER REVIEWS
188 verified reviews
Expert InsightsAI-Powered Analysis
Budget Friendly
Pricing is approximately 60% lower than the category average.
Excellent Connectivity
Seamlessly syncs with 10 popular business applications and platforms.
Market Verified
Solid reputation for performance and uptime as reported by verified users.
Categories
Earned through verified customer satisfaction, high product capability ratings, organic buyer interest, and transparent review verification on SoftwareHope.
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Freshdesk Integrations10
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Freshdesk Media
Explore the interface and core features through high-quality visual walkthroughs.
Video 1
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Media Library
OFFICIALVideo 1
Freshdesk Verified Features
Customer Experience (CX) & Support
- Live Chat
- Canned Responses
- Ticketing System
- Knowledge base
- AI-powered customer support automation
Productivity & Office
- Collaboration features
- Collaboration tools
- Collaboration
Data Engineering & BI
- Analytics
Project & Team Management
- Team collaboration
Core Features Summary
“Shared inbox ticketing, team collaboration tools, automation triggers, SLA management, knowledge base, canned responses, multichannel support (email chat phone social), Freddy AI, reporting and analytics, marketplace integrations”
Download Freshdesk
Official and verified release direct from Freshdesk.
Official Product Download Hub
Visit the vendor's central release page to access release notes, older versions, and system requirements.
Compatible with: Web, iOS, Android
Pricing and Plans
Select the perfect plan for your needs — Starting at $15/mo
Free
- Up to 10 agents free
- Basic email and social ticketing
- Public knowledge base creation
Growth
- Automated ticket routing
- Custom ticket statuses
- Basic SLA management
Pro
- Custom roles and permissions
- Advanced reporting dashboards
- Round-robin ticket assignment
Pricing Model
Pricing Type
This software offers a free version with optional paid upgrades.
Pricing Highlights
- Free entry level with premium upgrades
- 3 structured pricing tiers
- Annual discount available — save vs monthly billing
- Verified official pricing page
- Managed directly by vendor
Free Trial Available
Full access for 21 days without any purchase commitment.
Pricing FAQ
Common questions about Freshdesk pricing — Click to expand
Still have questions? Visit the official Freshdesk website or contact their support team for detailed pricing information and personalized assistance.
Deals, Coupons & Exclusive Offers
Verified vendor discounts, coupon codes, and special perks for Freshdesk.
Developer Support
Integration & API capabilities
Connect workflows with REST APIs, developer SDKs, webhooks, and programmatic data access.
Company Information
Other Products by Freshworks Inc.
Explore other solutions offered by this vendor
Vendor Statistics
Vendor information is sourced from verified partner applications and platform data. Founded in 2010. 16+ years of experience.
User Reviews
Verified experiences from users of Freshdesk
User Reviews
Freshdesk automated optimization tool streamlines platform navigation
Ratings Breakdown
😀Pros
- Responsive customer support team with helpful documentation and guides.
🙁Cons
- Export options for custom reporting dashboards have minor formatting limits.
Our team adopted Freshdesk to centralize our key project workflows. Robust core functionality handles heavy operational workloads without stability issues. Furthermore, delivers exactly what was promised with minimal friction and great overall stability.
🔥 Reasons for switching
Needed a reliable modern solution with intuitive navigation, strong features, and vendor support.
Freshdesk analytics tracking manager provides performance results
Ratings Breakdown
😀Pros
- Flexible customization options and seamless third-party app integrations.
🙁Cons
- Some advanced configuration settings require time to master initially.
We have been using Freshdesk to streamline our daily operations. Flexible customization capabilities let us tailor features to match our exact workflows. Furthermore, overall, it is a highly capable platform that delivers great value for our organization.
🔥 Reasons for switching
Needed a reliable modern solution with intuitive navigation, strong features, and vendor support.
Freshdesk analytics tracking manager connects custom configuration
Ratings Breakdown
😀Pros
- Reliable core performance with high uptime and fast feature execution.
🙁Cons
- Export options for custom reporting dashboards have minor formatting limits.
Our experience with Freshdesk has been consistently solid across departments. Seamless integration options allow easy connection with our existing software tools. Delivers exactly what was promised with minimal friction and great overall stability.
🔥 Reasons for switching
Needed a reliable modern solution with intuitive navigation, strong features, and vendor support.
Product Roadmap
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Discussions
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FAQs
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Freshdesk Pricing
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About Freshdesk (Company)
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