Freshworks Verified Features
AI-powered business software suite for customer service, IT service, CRM, and employee service
Customer Experience (CX) & Support
Customer service
Verified core capability in Freshworks designed to enhance productivity, accuracy, and operational workflows.
Ticketing
Verified core capability in Freshworks designed to enhance productivity, accuracy, and operational workflows.
Messaging
Verified core capability in Freshworks designed to enhance productivity, accuracy, and operational workflows.
DevOps & IT Operations
IT service management
Verified core capability in Freshworks designed to enhance productivity, accuracy, and operational workflows.
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CRM & Sales Automation
CRM
Verified core capability in Freshworks designed to enhance productivity, accuracy, and operational workflows.
Human Resources (HRIS) & Recruiting
Employee service
Comprehensive human resource tools for centralizing employee records, onboarding, and organizational management.
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Generative AI & LLMs
AI Automation
Intelligent workflow automation designed to eliminate manual overhead and accelerate multi-step processes for Freshworks.
Data Engineering & BI
Analytics
Real-time analytics and reporting metrics providing actionable visibility into key operational and organizational performance.
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Workflow Automation
Workflow Automation
Standard feature: Workflow Automation
Product Development
App Marketplace
Verified core capability in Freshworks designed to enhance productivity, accuracy, and operational workflows.
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