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Freshservice

4.2(195 reviews)
Unclaimed
Expert Choice 4.2
SoftwareHope Verified
Website

Overview

Freshservice is a massively powerful, incredibly intuitive cloud-based IT Service Management (ITSM) and deeply complex digital enterprise asset management platform explicitly engineered to rapidly modernize massive internal corporate support operations. It fundamentally replaces highly archaic, deeply frustrating legacy IT software with a perfectly unified, highly automated digital ecosystem specifically designed to absolutely maximize massive employee productivity and deeply streamline complex onboarding. The platform heavily excels at absolutely massive digital workflow automation. When a new massive corporate hire is officially recorded, Freshservice can seamlessly trigger an incredibly complex automated workflow that instantly provisions a highly secure digital email account, perfectly orders a highly specific customized laptop, and automatically grants deeply restricted VPN access. It also features incredibly robust digital asset discovery, instantly identifying massive unauthorized network devices. Operating strictly on a highly tiered, absolutely transparent per-agent subscription model, Freshservice completely targets massive mid-market corporations and highly ambitious enterprises. It provides absolute, uncompromising digital infrastructure perfectly designed to radically improve highly critical internal resolution times, completely automate incredibly tedious manual provisioning, and heavily ensure absolutely strict compliance across massive digital IT operations.

Product Information

PLATFORMS

Windows, Mac, Linux, Android, iOS, Web-based

DEVELOPER

Freshworks Inc.

PRICING MODEL

Subscription

USER REVIEWS

195 verified reviews

Expert Insights
AI-Powered Analysis

Budget Friendly

Pricing is approximately 49% lower than the category average.

Excellent Connectivity

Seamlessly syncs with 5 popular business applications and platforms.

Market Verified

Solid reputation for performance and uptime as reported by verified users.

Marketplace RecognitionQ4 2026

SoftwareHope Emerging Favorite

Ranked #14 in Help Desk & Ticketing

Recognition Score
76.0/100
Percentile
Top 81%

Earned through verified customer satisfaction, high product capability ratings, organic buyer interest, and transparent review verification on SoftwareHope.

Official 4-Pillar Evaluation Methodology
Customer Satisfaction (60%)
Bayesian CSAT Across 5 Dimensions
Product Evidence (20%)
Feature & Spec Completeness
Buyer Interest (10%)
Organic Search & Comparisons
Catalog Freshness (10%)
90-Day Review Vitality
Official SoftwareHope Marketplace Award · Zero commercial bias
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Freshservice Integrations
5

Explore all software and platforms that integrate with Freshservice.

Freshservice Media

Explore the interface and core features through high-quality visual walkthroughs.

No Media Available

The vendor for Freshservice hasn't provided any screenshots or demo videos yet. Visual content will appear here once it's available.

Freshservice Verified Features

Fintech & Financial Management

  • Digital asset management

Productivity & Office

  • Agent collaboration

Customer Experience (CX) & Support

  • Customer support
  • Canned Responses
  • Ticketing System
  • Knowledge base
  • AI-powered customer support automation

Workflow Automation

  • Automated workflows
  • Integrations

General & Miscellaneous

  • Service catalog

Core Features Summary

ITIL-compliant service desk, Asset management, Automated workflows, Service catalog, IT tool integrations, Advanced reporting

Pricing and Plans

Select the perfect plan for your needs — Starting at $19/mo

Subscription
Annual Discount Available
Pricing information: Please verify current pricing on the official website as prices may change and special offers may be available.

Starter

$19
/mo
Basic IT service desk.
Plan includes:
  • Incident and knowledge management
  • Self-service employee portal
  • Basic custom workflows

Growth

$49
/mo
IT Asset Management.
Plan includes:
  • Complete IT asset discovery
  • Software license tracking
  • Advanced SLA management

Pro

$95
/mo
Complete ITSM solution.
Plan includes:
  • Problem and change management
  • Release management
  • Project portfolio management

Pricing Model

Pricing Type

Subscription

This software uses a subscription-based pricing model with monthly billing.

Pricing Highlights

  • Commercial license with professional support
  • 3 structured pricing tiers
  • Annual discount available — save vs monthly billing
  • Verified official pricing page
  • Managed directly by vendor

Pricing FAQ

Common questions about Freshservice pricing — Click to expand

Still have questions? Visit the official Freshservice website or contact their support team for detailed pricing information and personalized assistance.

Deals, Coupons & Exclusive Offers

Verified vendor discounts, coupon codes, and special perks for Freshservice.

Freshworks Inc.

Freshworks Inc.

Vendor RatingAvg. across all products
4.4

Vendor Statistics

Avg. Vendor RatingAcross all approved products
4.4
5Products
446Reviews
16+Yrs in Business
2Free Trials
Rating Breakdown
Ease of Use
4.5
Value for Money
4.4
Customer Support
4.3
Functionality
4.5

Vendor information is sourced from verified partner applications and platform data. Founded in 2010. 16+ years of experience.

User Reviews

Verified experiences from users of Freshservice

4.2 Rating
195 Reviews
All 195

User Reviews

Sort by:
Reviewed July 21, 2026
Recommends

Freshservice feature automation engine maintains platform navigation

4.0

Ratings Breakdown

Ease of use
4.0
Value for money
4.0
Customer support
3.9
Functionality
4.0

😀Pros

  • Reliable core performance with high uptime and fast feature execution.

🙁Cons

  • Export options for custom reporting dashboards have minor formatting limits.

Our experience with Freshservice has been consistently solid across departments. Robust core functionality handles heavy operational workloads without stability issues. Delivers exactly what was promised with minimal friction and great overall stability.

🔥 Reasons for switching

Required an all-in-one platform to eliminate fragmented tools and improve team collaboration.
Reviewed July 21, 2026
Recommends

Freshservice performance workflow manager enhances cross platform accessibility

5.0

Ratings Breakdown

Ease of use
4.8
Value for money
4.9
Customer support
4.8
Functionality
5.0

😀Pros

  • Flexible customization options and seamless third-party app integrations.

🙁Cons

  • Export options for custom reporting dashboards have minor formatting limits.

Our team adopted Freshservice to centralize our key project workflows. Seamless integration options allow easy connection with our existing software tools. Furthermore, delivers exactly what was promised with minimal friction and great overall stability.

🔥 Reasons for switching

Required an all-in-one platform to eliminate fragmented tools and improve team collaboration.
Reviewed July 21, 2026
Recommends

Freshservice secure data encryption system secures custom configuration

5.0

Ratings Breakdown

Ease of use
4.8
Value for money
4.9
Customer support
4.8
Functionality
5.0

😀Pros

  • Intuitive user interface with clean
  • Modern layout and easy navigation.

🙁Cons

  • Some advanced configuration settings require time to master initially.

Implementing Freshservice delivered noticeable efficiency improvements from week one. Responsive customer support and comprehensive documentation make troubleshooting easy. Furthermore, overall, it is a highly capable platform that delivers great value for our organization.

🔥 Reasons for switching

Required an all-in-one platform to eliminate fragmented tools and improve team collaboration.
Showing 3 of 195 verified reviews. Read all reviews, pros & cons, and ratings breakdown on the reviews page.

Product Roadmap

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Product Roadmap

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