HivervsZammad
Unbiased side-by-side comparison of verified reviews, user ratings, features, and pros/cons to help you decide which software fits your business needs.
Quick answer: Hiver vs Zammad
In our 2026 comparison of Hiver and Zammad, Zammad comes out ahead overall (weighted score 84% vs 72% for Hiver). Hiver is rated 4.3/5 from 205 user reviews; Zammad is rated 4.5/5 from 4 user reviews. Hiver has a free plan; Zammad has a free plan.
Last updated
| At a glance | Hiver | Zammad |
|---|---|---|
| Category | Help Desk & Ticketing | Help Desk & Ticketing |
| User rating | 4.3/5 (205 reviews) | 4.5/5 (4 reviews) |
| Starting price | Free plan | Free plan |
| Free trial | Yes | Yes |
| Listed features | — | 19 |
| Integrations | 20 | 6 |
| Platforms | Web, iOS, Android, Chrome Extension | Web, Windows, macOS, Linux, iOS |
| Ease of use | 4.2/5 | 4.5/5 |
| Customer support | 4.2/5 | 5.0/5 |
Hiver
Starting Price
Free version, paid starts at $35.00/month
Community Pulse
Advanced Ratings
Pros
- Shared inboxes make team collaboration clearer and prevent missed customer emails.
- Email assignment and tracking help teams avoid duplicate replies and confusion.
- Intuitive Gmail-based interface makes managing customer support emails straightforward.
Cons
- Per-user pricing can become expensive as the team grows.
- Connecting third-party apps can require extra setup and support assistance.
- Occasional technical errors and incorrect AI assignments can disrupt workflows.
Zammad
Starting Price
Free open-source self-hosted edition available; cloud-hosted plans start at approximately $5 per agent/month; enterprise support available.
Community Pulse
Advanced Ratings
Pros
- Modern interface
- Open-source flexibility
- Strong omnichannel support
Cons
- Smaller ecosystem than enterprise vendors
- Advanced customizations require technical expertise
Product Overview
What each platform does and who it's for
Primary Category
The main classification for each product
Editorial Quality Rating
Independent expert panel ratings and quality validations
Hiver
Expert Score
Zammad
Expert Score
Integration Ecosystem
Compare supported third-party apps and services
Hiver Integrations
Zammad Integrations
Platform Support
Supported platforms across each product
Hiver
Zammad
Sentiment & Feedback
Real-world pros and cons from verified users
Hiver Feedback
User sentiment analysis
- Shared inboxes make team collaboration clearer and prevent missed customer emails.
- Email assignment and tracking help teams avoid duplicate replies and confusion.
- Intuitive Gmail-based interface makes managing customer support emails straightforward.
- Automation and AI help route emails to the right departments.
- Team visibility and reporting make tracking unresolved customer queries easier.
- Per-user pricing can become expensive as the team grows.
- Connecting third-party apps can require extra setup and support assistance.
- Occasional technical errors and incorrect AI assignments can disrupt workflows.
Zammad Feedback
User sentiment analysis
- Modern interface
- Open-source flexibility
- Strong omnichannel support
- Affordable cloud plans
- Smaller ecosystem than enterprise vendors
- Advanced customizations require technical expertise
Feature Comparison
Detailed side-by-side capability checklist
Hiver
0/19 features
- Automation
- Customizable
- Open-source
- Social media integration
- Customer Management
- AI-powered customer support automation
- Canned Responses
- Customer support
- Knowledge base
- Live Chat
- Omni-channel Support (Email, Chat, Phone)
- Omni-channel Ticketing System
- Omnichannel Support
- Role permissions
- SLA Management
- Ticketing
- Ticketing System
- Reporting
- Agent collaboration
Zammad
19/19 features
- Automation
- Customizable
- Open-source
- Social media integration
- Customer Management
- AI-powered customer support automation
- Canned Responses
- Customer support
- Knowledge base
- Live Chat
- Omni-channel Support (Email, Chat, Phone)
- Omni-channel Ticketing System
- Omnichannel Support
- Role permissions
- SLA Management
- Ticketing
- Ticketing System
- Reporting
- Agent collaboration
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Pricing & Plans
Compare plans, features, and starting points side-by-side
Hiver Pricing
FREEMIUMZammad Pricing
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Community Intelligence
Real-time crowdsourced comparison feedback and buyer signals.
Community Matchup Voting
Real-time crowdsourced buyer signals
Community vs. Editorial Alignment
Agreement between algorithmic rating & user voting
Zammad
Calculated by features, pricing, support & ratings.
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Head-to-Head Winner Analysis
Data-backed performance comparisons across pricing, features, usability, and support
Matchup Scoreboard
At-a-glance scorecard results
Weighted Overall Scorecard
Normalized composite performance scores
Smart Recommendation Matrix
Head-to-head decision matrix based on your business workflow
- Teams looking for native integration with core workflow tools
- Buyers relying on extensive peer validation and battle-tested industry adoption
- Budget-conscious teams seeking competitive entry pricing ($5/mo)
- Teams prioritizing intuitive, zero-learning-curve UX and fast onboarding
- Teams looking for native integration with core workflow tools
Hiver
Dimension scorecard
Multi-Dimension Performance
Winner Breakdown & Analysis
Hiver is a runner-up with a composite score of 72%.
Pricing: $35/mo (Free Trial), a less accessible entry point than the leader.
Offers 0 features (fewer than the category leader).
Satisfactory usability with a user rating of 4.2/5 stars.
Decent support with a user rating of 4.2/5 stars.
Available on 4 Platforms: Web, iOS, Android, Chrome Extension, fewer than the leader.
Zammad
Dimension scorecard
Multi-Dimension Performance
Winner Breakdown & Analysis
Zammad wins overall with a weighted score of 84% based on user rating, pricing, features, usability, and support.
Zammad has the most accessible pricing ($5/mo (Free Trial)).
Zammad lists the most features (19 features).
Ranked #1 for usability with a user rating of 4.5/5 stars.
Ranked #1 for support with a user rating of 5.0/5 stars.
Widest platform availability (6 Platforms: Web, Windows, macOS, Linux +2 more).
Final Verdict:Zammad
Zammad scores higher across 5 of 11 key dimensions with a 12-point lead in our weighted analysis.
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Frequently asked questions: Hiver vs Zammad
Which is better: Hiver or Zammad?
Zammad scores higher across 5 of 11 key dimensions with a 12-point lead in our weighted analysis. The best choice still depends on your team's workflow, budget and required integrations — use the side-by-side sections above to check the details that matter to you.
How do users rate Hiver and Zammad?
Hiver is rated 4.3/5 from 205 user reviews. Zammad is rated 4.5/5 from 4 user reviews. Ratings come from approved user reviews on SoftwareHope.
How much do Hiver and Zammad cost?
Hiver has a free plan. Zammad has a free plan. Zammad has the lower entry price. Always confirm current pricing on the vendor's site, as plans change.
Do Hiver and Zammad offer a free plan or free trial?
Hiver offers a free plan and a free trial; Zammad offers a free plan and a free trial.
Which platforms do Hiver and Zammad support?
Hiver supports Web, iOS, Android and Chrome Extension; Zammad supports Web, Windows, macOS, Linux, iOS and Android.
Which is easier to use, Hiver or Zammad?
Hiver has an ease-of-use rating of 4.2/5, Zammad has an ease-of-use rating of 4.5/5. Zammad is rated easier to use by reviewers.
Most Helpful Reviews
Community-voted helpful feedback from verified users
Hiver has become an essential part of our daily technology stack. Responsive customer support and comprehensive documentation make troubleshooting easy. Furthermore, delivers exactly what was promised with minimal friction and great overall stability.
We have been using Hiver to streamline our daily operations. Seamless integration options allow easy connection with our existing software tools. A solid investment that continues to improve our team productivity every month.
We have been using Hiver to streamline our daily operations. Seamless integration options allow easy connection with our existing software tools. Furthermore, a solid investment that continues to improve our team productivity every month.
After testing several alternatives, Hiver proved to be the most dependable option. Flexible customization capabilities let us tailor features to match our exact workflows. Furthermore, overall, it is a highly capable platform that delivers great value for our organization.
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