Overview
Product Information
PLATFORMS
Web,Windows,macOS,Linux,iOS,Android
DEVELOPER
Zammad GmbH
PRICING MODEL
FREE PLAN
FREE TRIAL
USER REVIEWS
4 verified reviews
Expert InsightsAI-Powered Analysis
Budget Friendly
Pricing is approximately 87% lower than the category average.
Excellent Connectivity
Seamlessly syncs with 6 popular business applications and platforms.
Market Verified
Solid reputation for performance and uptime as reported by verified users.
Categories
Official Verified Resources & Social Profiles
Crawlable official documentation, support portals, and social channels verified for Zammad.
Explore core product capabilities, company announcements, and solutions on the official Zammad website.
Access comprehensive guides, setup tutorials, and technical manuals in the official Zammad documentation.
Review detailed tier breakdowns, licensing options, and subscription plans on the official Zammad pricing page.
Submit support tickets, browse knowledge-base articles, and contact customer service via the official Zammad support portal.
Integrate with Zammad using official REST APIs, SDKs, webhooks, and developer endpoints.
Connect with Zammad and stay updated on their latest industry news on their official LinkedIn profile.
Follow Zammad on X (formerly Twitter) for real-time feature announcements and release notes.
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Zammad Integrations6
Explore all software and platforms that integrate with Zammad.
Zammad Media
Explore the interface and core features through high-quality visual walkthroughs.
Video 1
Video 1 for Zammad
Media Library
OFFICIALVideo 1
Zammad Verified Features
Customer Experience (CX) & Support
- Knowledge base
- Ticketing System
- Omni-channel Ticketing System
- Canned Responses
- Customer support
Productivity & Office
- Agent collaboration
Generative AI & LLMs
- Automation
Personalization & UI
- Customizable
Core Features Summary
“Ticketing,Omnichannel support,Knowledge base,Live chat,Social media integration,SLA management,Automation,Reporting,Customer management,Role permissions”
Download Zammad
Official and verified release direct from Zammad.
Official Product Download Hub
Visit the vendor's central release page to access release notes, older versions, and system requirements.
Compatible with: Web,Windows,macOS,Linux,iOS,Android
Pricing and Plans
Select the perfect plan for your needs — Starting at $5/mo
Free open-source self-hosted edition available; cloud-hosted plans start at approximately per agentnth; enterprise support available.
Pricing Model
Pricing Type
This software offers a free version with optional paid upgrades.
Pricing Highlights
- Free entry level with premium upgrades
- 1 structured pricing tier
- Verified official pricing page
- Managed directly by vendor
Free Trial Available
Full access for 30 days without any purchase commitment.
Pricing FAQ
Common questions about Zammad pricing — Click to expand
Still have questions? Visit the official Zammad website or contact their support team for detailed pricing information and personalized assistance.
Deals, Coupons & Exclusive Offers
Verified vendor discounts, coupon codes, and special perks for Zammad.
Developer Support
Integration & API capabilities
Connect workflows with REST APIs, developer SDKs, webhooks, and programmatic data access.
Company Information
Vendor Statistics
Vendor information is sourced from verified partner applications and platform data. Founded in 2016. 10+ years of experience.
User Reviews
Verified experiences from users of Zammad
User Reviews
Reliable performance and clean setup
Ratings Breakdown
😀Pros
- Clean
- Responsive user interface with minimal learning curve for team members.
🙁Cons
- Advanced customization options require initial exploration of settings menus.
Zammad provides a straightforward, dependable solution that integrated smoothly into our operational stack. Uptime is consistent and user adoption across the team was immediate.
🔥 Reasons for switching
Needed a modern, dependable software platform to streamline core operational processes.
Essential platform for daily operations
Ratings Breakdown
😀Pros
- Reliable system performance
- High uptime
- And straightforward administrative controls.
🙁Cons
- Exporting very large data sets can take a few moments to generate.
We have been using Zammad across our departments and appreciate the simplicity and stability of the system. It handles core workflows without unnecessary bloat.
🔥 Reasons for switching
Required intuitive tools with high reliability and straightforward administrative setup.
Intuitive interface with great efficiency
Ratings Breakdown
😀Pros
- Quick initial setup with flexible configuration options tailored to our workflow.
🙁Cons
- Documentation for specialized edge-case configurations could be more extensive.
The platform has streamlined our daily operations, providing reliable tools and responsive support. Configuration was quick and the feature set aligns well with our requirements.
🔥 Reasons for switching
Sought an efficient solution with responsive support and clean interface design.
Product Roadmap
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Discussions
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Community Guidelines
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FAQs
Answers about Zammad
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Zammad Comparison Guide
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Zammad Pricing
Full pricing plans and tiers breakdown
About Zammad (Company)
Learn more about the company behind Zammad
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