DeskprovsHiver
Unbiased side-by-side comparison of verified reviews, user ratings, features, and pros/cons to help you decide which software fits your business needs.
Quick answer: Deskpro vs Hiver
In our 2026 comparison of Deskpro and Hiver, Deskpro comes out ahead overall (weighted score 84% vs 72% for Hiver). Deskpro is rated 4.5/5 from 4 user reviews; Hiver is rated 4.3/5 from 205 user reviews. Deskpro starts at $29/month with a free trial; Hiver has a free plan.
Last updated
| At a glance | Deskpro | Hiver |
|---|---|---|
| Category | Help Desk & Ticketing | Help Desk & Ticketing |
| User rating | 4.5/5 (4 reviews) | 4.3/5 (205 reviews) |
| Starting price | $29/mo | Free plan |
| Free trial | Yes | Yes |
| Listed features | 20 | — |
| Integrations | 6 | 20 |
| Platforms | Web, Windows, macOS, iOS, Android | Web, iOS, Android, Chrome Extension |
| Ease of use | 4.5/5 | 4.2/5 |
| Customer support | 5.0/5 | 4.2/5 |
Deskpro
Starting Price
Cloud plans start at $29 per agent/month billed annually; Enterprise and On-Premise options available; free trial offered.
Community Pulse
Advanced Ratings
Pros
- Flexible deployment options,Strong customization,Comprehensive feature set,Advanced automation
- Flexible deployment options
- Strong customization
Cons
- Interface can feel complex,Learning curve for administrators,Premium features increase cost
- Learning curve for administrators
- Premium features increase cost
Hiver
Starting Price
Free version, paid starts at $35.00/month
Community Pulse
Advanced Ratings
Pros
- Shared inboxes make team collaboration clearer and prevent missed customer emails.
- Email assignment and tracking help teams avoid duplicate replies and confusion.
- Intuitive Gmail-based interface makes managing customer support emails straightforward.
Cons
- Per-user pricing can become expensive as the team grows.
- Connecting third-party apps can require extra setup and support assistance.
- Occasional technical errors and incorrect AI assignments can disrupt workflows.
Product Overview
What each platform does and who it's for
Primary Category
The main classification for each product
Editorial Quality Rating
Independent expert panel ratings and quality validations
Deskpro
Expert Score
Hiver
Expert Score
Integration Ecosystem
Compare supported third-party apps and services
Deskpro Integrations
Hiver Integrations
Platform Support
Supported platforms across each product
Deskpro
Hiver
Sentiment & Feedback
Real-world pros and cons from verified users
Deskpro Feedback
User sentiment analysis
- Flexible deployment options,Strong customization,Comprehensive feature set,Advanced automation
- Flexible deployment options
- Strong customization
- Comprehensive feature set
- Advanced automation
- Interface can feel complex,Learning curve for administrators,Premium features increase cost
- Learning curve for administrators
- Premium features increase cost
- Interface can feel complex
Hiver Feedback
User sentiment analysis
- Shared inboxes make team collaboration clearer and prevent missed customer emails.
- Email assignment and tracking help teams avoid duplicate replies and confusion.
- Intuitive Gmail-based interface makes managing customer support emails straightforward.
- Automation and AI help route emails to the right departments.
- Team visibility and reporting make tracking unresolved customer queries easier.
- Per-user pricing can become expensive as the team grows.
- Connecting third-party apps can require extra setup and support assistance.
- Occasional technical errors and incorrect AI assignments can disrupt workflows.
Feature Comparison
Detailed side-by-side capability checklist
Deskpro
20/20 features
- Automation
- Knowledge management
- Workflow Automation
- Customization
- Email management
- AI-powered customer support automation
- Canned Responses
- Customer Portal
- Customer support
- Knowledge base
- Live Chat
- Omni-channel Support (Email, Chat, Phone)
- Omni-channel Ticketing System
- Omnichannel Support
- SLA Management
- Ticketing
- Ticketing System
- Reporting
- Agent collaboration
- Collaboration
Hiver
0/20 features
- Automation
- Knowledge management
- Workflow Automation
- Customization
- Email management
- AI-powered customer support automation
- Canned Responses
- Customer Portal
- Customer support
- Knowledge base
- Live Chat
- Omni-channel Support (Email, Chat, Phone)
- Omni-channel Ticketing System
- Omnichannel Support
- SLA Management
- Ticketing
- Ticketing System
- Reporting
- Agent collaboration
- Collaboration
Login to see the complete feature comparison
Free account — takes 10 seconds
No credit card required. Create account
Pricing & Plans
Compare plans, features, and starting points side-by-side
Deskpro Pricing
SubscriptionHiver Pricing
FREEMIUMLogin to see detailed pricing plans & tiers
Free account — takes 10 seconds
No credit card required. Create account
Community Intelligence
Real-time crowdsourced comparison feedback and buyer signals.
Community Matchup Voting
Real-time crowdsourced buyer signals
Community vs. Editorial Alignment
Agreement between algorithmic rating & user voting
Deskpro
Calculated by features, pricing, support & ratings.
Awaiting Votes
Cast your vote above to update results.
Which software did you choose?
Share your decision anonymously with the community
Promote to Deskpro vs Hiver Buyers
Capture high-intent Help Desk & Ticketing evaluators
Head-to-Head Winner Analysis
Data-backed performance comparisons across pricing, features, usability, and support
Matchup Scoreboard
At-a-glance scorecard results
Weighted Overall Scorecard
Normalized composite performance scores
Smart Recommendation Matrix
Head-to-head decision matrix based on your business workflow
- Budget-conscious teams seeking competitive entry pricing ($29/mo)
- Teams prioritizing intuitive, zero-learning-curve UX and fast onboarding
- Teams looking for native integration with core workflow tools
- Teams seeking a zero-cost or freemium entry tier for Hiver
- Teams looking for native integration with core workflow tools
- Buyers relying on extensive peer validation and battle-tested industry adoption
Deskpro
Dimension scorecard
Multi-Dimension Performance
Winner Breakdown & Analysis
Deskpro wins overall with a weighted score of 84% based on user rating, pricing, features, usability, and support.
Pricing: $29/mo (Free Trial), a less accessible entry point than the leader.
Deskpro lists the most features (20 features).
Ranked #1 for usability with a user rating of 4.5/5 stars.
Ranked #1 for support with a user rating of 5.0/5 stars.
Tied on platform availability (5 Platforms: Web, Windows, macOS, iOS +1 more).
Hiver
Dimension scorecard
Multi-Dimension Performance
Winner Breakdown & Analysis
Hiver is a runner-up with a composite score of 72%.
Hiver has the most accessible pricing ($35/mo (Free Trial)).
Offers 0 features (fewer than the category leader).
Satisfactory usability with a user rating of 4.2/5 stars.
Decent support with a user rating of 4.2/5 stars.
Tied on platform availability (4 Platforms: Web, iOS, Android, Chrome Extension).
Final Verdict:Deskpro
Deskpro scores higher across 4 of 11 key dimensions with a 12-point lead in our weighted analysis.
Promote Your Software to Help Desk & Ticketing Decision Makers
Frequently asked questions: Deskpro vs Hiver
Which is better: Deskpro or Hiver?
Deskpro scores higher across 4 of 11 key dimensions with a 12-point lead in our weighted analysis. The best choice still depends on your team's workflow, budget and required integrations — use the side-by-side sections above to check the details that matter to you.
How do users rate Deskpro and Hiver?
Deskpro is rated 4.5/5 from 4 user reviews. Hiver is rated 4.3/5 from 205 user reviews. Ratings come from approved user reviews on SoftwareHope.
How much do Deskpro and Hiver cost?
Deskpro starts at $29/month with a free trial. Hiver has a free plan. Deskpro has the lower entry price. Always confirm current pricing on the vendor's site, as plans change.
Do Deskpro and Hiver offer a free plan or free trial?
Deskpro offers a free trial; Hiver offers a free plan and a free trial.
Which platforms do Deskpro and Hiver support?
Deskpro supports Web, Windows, macOS, iOS and Android; Hiver supports Web, iOS, Android and Chrome Extension.
Which is easier to use, Deskpro or Hiver?
Deskpro has an ease-of-use rating of 4.5/5, Hiver has an ease-of-use rating of 4.2/5. Deskpro is rated easier to use by reviewers.
Most Helpful Reviews
Community-voted helpful feedback from verified users
Hiver has become an essential part of our daily technology stack. Responsive customer support and comprehensive documentation make troubleshooting easy. Furthermore, delivers exactly what was promised with minimal friction and great overall stability.
We have been using Hiver to streamline our daily operations. Seamless integration options allow easy connection with our existing software tools. A solid investment that continues to improve our team productivity every month.
We have been using Hiver to streamline our daily operations. Seamless integration options allow easy connection with our existing software tools. Furthermore, a solid investment that continues to improve our team productivity every month.
After testing several alternatives, Hiver proved to be the most dependable option. Flexible customization capabilities let us tailor features to match our exact workflows. Furthermore, overall, it is a highly capable platform that delivers great value for our organization.
Login to read full user reviews
Free account — takes 10 seconds
No credit card required. Create account
Trending Software
Calculated via real engagement & conversions
Best Alternatives in Help Desk & Ticketing
Other highly-rated software you might want to consider
