Unbiased side-by-side comparison of verified reviews, user ratings, features, and pros/cons to help you decide which software fits your business needs.

In our 2026 comparison of ManageEngine ServiceDesk Plus and osTicket, the products are too closely matched to name a clear overall winner. ManageEngine ServiceDesk Plus is rated 4.2/5 from 201 user reviews; osTicket is rated 4.5/5 from 4 user reviews. ManageEngine ServiceDesk Plus starts at $10/month; osTicket has a free plan.
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| At a glance | ManageEngine ServiceDesk Plus | osTicket |
|---|---|---|
| Category | Help Desk & Ticketing | Help Desk & Ticketing |
| User rating | 4.2/5 (201 reviews) | 4.5/5 (4 reviews) |
| Starting price | $10/mo | Free plan |
| Listed features | 19 | 21 |
| Integrations | 4 | 5 |
| Platforms | Windows, macOS, Linux, Android, iOS | Web, Windows, Linux, macOS |
| Ease of use | 4.2/5 | 4.5/5 |
| Customer support | 4.2/5 | 5.0/5 |
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18/30 features
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Compare plans, features, and starting points side-by-side
Basic IT help desk.
Integrated IT asset management.
Complete ITIL framework.
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Tied for overall winner with a composite score of 84%.
Pricing: $10/mo (No Free Trial), a less accessible entry point than the leader.
Offers 19 features (fewer than the category leader).
Satisfactory usability with a user rating of 4.2/5 stars.
Decent support with a user rating of 4.2/5 stars.
Widest platform availability (6 Platforms: Windows, macOS, Linux, Android +2 more).
Dimension scorecard
Tied for overall winner with a composite score of 85%.
osTicket has the most accessible pricing ($0/mo (No Free Trial)).
osTicket lists the most features (21 features).
Ranked #1 for usability with a user rating of 4.5/5 stars.
Ranked #1 for support with a user rating of 5.0/5 stars.
Available on 4 Platforms: Web, Windows, Linux, macOS, fewer than the leader.
osTicket and ManageEngine ServiceDesk Plus are extremely well-matched overall. If Ease of Use is your priority, osTicket has the edge — otherwise, your specific workflow requirements should be the deciding factor.
Composite Score Breakdown
osTicket and ManageEngine ServiceDesk Plus are extremely well-matched overall. If Ease of Use is your priority, osTicket has the edge — otherwise, your specific workflow requirements should be the deciding factor. Neither product has a decisive overall lead, so the best choice depends on your workflow, budget and required integrations.
ManageEngine ServiceDesk Plus is rated 4.2/5 from 201 user reviews. osTicket is rated 4.5/5 from 4 user reviews. Ratings come from approved user reviews on SoftwareHope.
ManageEngine ServiceDesk Plus starts at $10/month. osTicket has a free plan. Always confirm current pricing on the vendor's site, as plans change.
ManageEngine ServiceDesk Plus does not list a free plan or trial; osTicket offers a free plan.
ManageEngine ServiceDesk Plus supports Windows, macOS, Linux, Android, iOS and Web; osTicket supports Web, Windows, Linux and macOS.
ManageEngine ServiceDesk Plus has an ease-of-use rating of 4.2/5, osTicket has an ease-of-use rating of 4.5/5. osTicket is rated easier to use by reviewers.
Community-voted helpful feedback from verified users
Our experience with ManageEngine ServiceDesk Plus has been consistently solid across departments. Seamless integration options allow easy connection with our existing software tools. Recommended for any team seeking a dependable, modern software solution.
ManageEngine ServiceDesk Plus has become an essential part of our daily technology stack. Robust core functionality handles heavy operational workloads without stability issues. Furthermore, delivers exactly what was promised with minimal friction and great overall stability.
Our experience with ManageEngine ServiceDesk Plus has been consistently solid across departments. Flexible customization capabilities let us tailor features to match our exact workflows. Recommended for any team seeking a dependable, modern software solution.
Our experience with ManageEngine ServiceDesk Plus has been consistently solid across departments. Robust core functionality handles heavy operational workloads without stability issues. Furthermore, recommended for any team seeking a dependable, modern software solution.
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