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ManageEngine ServiceDesk Plus logo
⭐

ManageEngine ServiceDesk Plus

4.2(201 reviews)⭐Emerging Favorite
By Zoho Corporation (ManageEngine)
Verified Expert Choice 4.2
Website
ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

4.2(201 reviews)
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Overview

ManageEngine ServiceDesk Plus is an absolutely massive, incredibly comprehensive IT Service Management (ITSM) platform and deeply robust digital help desk explicitly engineered for highly complex enterprise IT operations. It fundamentally centralizes incredibly chaotic internal IT support, perfectly transforming massive incoming digital tickets, highly complex hardware asset tracking, and deeply intricate software license compliance into a flawlessly unified, highly automated digital ecosystem. The software heavily excels at absolutely massive, strictly ITIL-compliant digital workflows. When a highly critical enterprise server absolutely crashes, the platform seamlessly triggers deeply complex incident management protocols, flawlessly identifying highly specific cascading network impacts and automatically alerting incredibly specialized on-call engineers. It perfectly integrates absolutely massive digital asset discovery, instantly cataloging absolutely every single device connected to the network. Operating on a highly scalable, strictly tiered commercial pricing model, ServiceDesk Plus completely avoids basic consumer markets. It provides incredibly robust, absolutely uncompromising digital infrastructure perfectly designed to radically improve highly critical internal IT resolution times, completely ensure absolute corporate compliance, and heavily streamline incredibly complex enterprise IT service delivery for massive global corporations.

Product Information

PLATFORMS

Windows, Mac, Linux, Android, iOS, Web-based

DEVELOPER

Zoho Corporation (ManageEngine)

PRICING MODEL

FREEMIUM

FREE PLAN

Free Plan Available

USER REVIEWS

201 verified reviews

Expert Insights
AI-Powered Analysis

Budget Friendly

Pricing is approximately 73% lower than the category average.

Excellent Connectivity

Seamlessly syncs with 4 popular business applications and platforms.

Market Verified

Solid reputation for performance and uptime as reported by verified users.

Categories

Help Desk & Ticketing
⭐
Marketplace RecognitionQ4 2026

SoftwareHope Emerging Favorite

Ranked #9 in Help Desk & Ticketing

Recognition Score
77.3/100
Percentile
Top 50%

Earned through verified customer satisfaction, high product capability ratings, organic buyer interest, and transparent review verification on SoftwareHope.

Official 4-Pillar Evaluation Methodology
Customer Satisfaction (60%)
Bayesian CSAT Across 5 Dimensions
Product Evidence (20%)
Feature & Spec Completeness
Buyer Interest (10%)
Organic Search & Comparisons
Catalog Freshness (10%)
90-Day Review Vitality
Official SoftwareHope Marketplace Award · Zero commercial bias
Verify Certificate How awards are calculated
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ManageEngine ServiceDesk Plus Integrations
4

Explore all software and platforms that integrate with ManageEngine ServiceDesk Plus.

Active Directory integration logo
Active DirectoryVerified
Jira integration logo
JiraVerified
SCCM integration logo
SCCMVerified
ServiceNow integration logo
ServiceNowVerified

ManageEngine ServiceDesk Plus Media

Explore the interface and core features through high-quality visual walkthroughs.

No Media Available

The vendor for ManageEngine ServiceDesk Plus hasn't provided any screenshots or demo videos yet. Visual content will appear here once it's available.

ManageEngine ServiceDesk Plus Verified Features

Fintech & Financial Management

  • Asset Management
    Helpful

Customer Experience (CX) & Support

  • Ticketing System
    Helpful
  • Knowledge base
    Helpful
  • Canned Responses
    Helpful
  • Customer support
    Helpful
  • AI-powered customer support automation
    Helpful
+2 more

Productivity & Office

  • Agent collaboration
    Helpful

Workflow Automation

  • Integrations
    Helpful
  • Third-party integrations
    Helpful

Generative AI & LLMs

  • Automation
    Helpful

Key Highlights

  • Advanced automation
  • Multi-channel support
  • Comprehensive reporting
View All Features📝 Review Now
Explore All Features & Capabilities (19)

Core Features Summary

“ITIL-compliant service desk, Asset management, Advanced automation, Multi-channel support, Comprehensive reporting, Third-party integrations”

Pricing and Plans

Select the perfect plan for your needs — Starting at $21/mo

Free Plan Available
Premium Plans
Pricing information: Please verify current pricing on the official website as prices may change and special offers may be available.

Standard

Free
Basic IT help desk.
Plan includes:
  • Incident management ticketing
  • Basic self-service portal
  • Knowledge base creation

Professional

$21
/mo
Integrated IT asset management.
Plan includes:
  • Automated IT asset discovery
  • Software license tracking
  • Purchase and contract management

Enterprise

$50
/mo
Complete ITIL framework.
Plan includes:
  • Advanced change management workflows
  • IT project management portfolio
  • Complex release management
See what users are saying about pricingSee All Pricing Reviews

Pricing Model

Pricing Type

Freemium

This software offers a free version with optional paid upgrades.

Pricing Highlights

  • Free entry level with premium upgrades
  • 3 structured pricing tiers
  • Verified official pricing page
  • Managed directly by vendor

Pricing FAQ

Common questions about ManageEngine ServiceDesk Plus pricing — Click to expand

Still have questions? Visit the official ManageEngine ServiceDesk Plus website or contact their support team for detailed pricing information and personalized assistance.

Deals, Coupons & Exclusive Offers

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Zoho Corporation (ManageEngine)

Zoho Corporation (ManageEngine)

VendorWebsiteProfile
Vendor RatingAvg. across all products
4.4

Company Information

Founded
1996
Headquarters
Chennai, India
Origin
India
Website
https://www.zoho.com/people

Other Products by Zoho Corporation (ManageEngine)

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4.6
Paid
Zoho Creator

Zoho Creator

4.5
Paid
Zoho

Zoho

4.2
Freemium
Zoho Sprints

Zoho Sprints

4.5
Paid

Vendor Statistics

Avg. Vendor RatingAcross all approved products
4.4
15Products
1591Reviews
30+Yrs in Business
3Free Trials
Rating Breakdown
Ease of Use
4.3
Value for Money
4.6
Customer Support
4.2
Functionality
4.3

Vendor information is sourced from verified partner applications and platform data. Founded in 1996. 30+ years of experience.

User Reviews

Verified experiences from users of ManageEngine ServiceDesk Plus

4.2 Rating
201 Reviews
All 201

Overall Rating

4.2
Based on 201 reviews

Rating Distribution

5
86
4
77
3
25
2
13
1
0

User Reviews

Sort by:
SS

Sean S.

Database Administrator
Industry:Legal Services
Company Size:1-10
Country:France
1-2 years
Review source:Anonymous Contributor
Reviewed July 21, 2026
Recommends

ManageEngine ServiceDesk Plus secure data encryption system secures

4.0

Ratings Breakdown

Ease of use
4.1
Value for money
4.1
Customer support
4.1
Functionality
4.0

😀Pros

  • Reliable core performance with high uptime and fast feature execution.

🙁Cons

  • Some advanced configuration settings require time to master initially.

Implementing ManageEngine ServiceDesk Plus delivered noticeable efficiency improvements from week one. Flexible customization capabilities let us tailor features to match our exact workflows. Overall, it is a highly capable platform that delivers great value for our organization.

🔥 Reasons for switching

Required an all-in-one platform to eliminate fragmented tools and improve team collaboration.
RR

Ruby R.

Engineering Manager
Industry:Hospitality & Tourism
Company Size:501-1000
Country:United States
more than 2 years
Review source:Anonymous Contributor
Reviewed July 21, 2026
Recommends

ManageEngine ServiceDesk Plus feature automation engine enables platform

4.0

Ratings Breakdown

Ease of use
4.1
Value for money
4.0
Customer support
4.1
Functionality
4.0

😀Pros

  • Intuitive user interface with clean
  • Modern layout and easy navigation.

🙁Cons

  • Pricing tiers could offer more flexibility for growing mid-sized teams.

Our team adopted ManageEngine ServiceDesk Plus to centralize our key project workflows. Robust core functionality handles heavy operational workloads without stability issues. Furthermore, recommended for any team seeking a dependable, modern software solution.

🔥 Reasons for switching

Required an all-in-one platform to eliminate fragmented tools and improve team collaboration.
PQ

Paul Q.

Infrastructure Engineer
Industry:Manufacturing & Supply Chain
Company Size:501-1000
Country:France
6-12 months
Review source:Anonymous Contributor
Reviewed July 21, 2026
Recommends

ManageEngine ServiceDesk Plus feature automation engine ensures high

4.0

Ratings Breakdown

Ease of use
4.2
Value for money
4.1
Customer support
4.2
Functionality
3.9

😀Pros

  • Comprehensive feature set that effectively solves key operational bottlenecks.

🙁Cons

  • Some advanced configuration settings require time to master initially.

We have been using ManageEngine ServiceDesk Plus to streamline our daily operations. The intuitive user interface makes team onboarding fast with minimal training required. Furthermore, overall, it is a highly capable platform that delivers great value for our organization.

🔥 Reasons for switching

Required an all-in-one platform to eliminate fragmented tools and improve team collaboration.
Showing 3 of 201 verified reviews. Read all reviews, pros & cons, and ratings breakdown on the reviews page.
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