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Overview
Product Information
PLATFORMS
Web,Windows,Linux,macOS
DEVELOPER
Enhancesoft LLC
PRICING MODEL
FREE PLAN
USER REVIEWS
4 verified reviews
Expert InsightsAI-Powered Analysis
Free Tier Available
Offers a permanent free plan, making it highly accessible for small teams.
Excellent Connectivity
Seamlessly syncs with 5 popular business applications and platforms.
Market Verified
Solid reputation for performance and uptime as reported by verified users.
Categories
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osTicket Integrations5
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osTicket Media
Explore the interface and core features through high-quality visual walkthroughs.
Video 1
Video 1 for osTicket
Media Library
OFFICIALVideo 1
osTicket Verified Features
Customer Experience (CX) & Support
- Ticketing System
- Omni-channel Ticketing System
- Knowledge base
- Canned Responses
- Customer support
Productivity & Office
- Agent collaboration
Integrations & API
- Nonprofits
Personalization & UI
- Customizable
Core Features Summary
“Ticket management,Email ticketing,Knowledge base,SLA management,Custom fields,Agent management,Help topics,Reporting,Customer portal,Workflow rules”
Download osTicket
Official and verified release direct from osTicket.
Official Product Download Hub
Visit the vendor's central release page to access release notes, older versions, and system requirements.
Compatible with: Web,Windows,Linux,macOS
Pricing and Plans
Select the perfect plan for your needs
Free open-source self-hosted version available; cloud-hosted services and support available through partners.
Pricing Model
Pricing Type
This software is open source and free to self-host and use under its open-source license.
Pricing Highlights
- Open-source code — free to self-host
- 1 structured pricing tier
- Verified official pricing page
- Managed directly by vendor
Pricing FAQ
Common questions about osTicket pricing — Click to expand
Still have questions? Visit the official osTicket website or contact their support team for detailed pricing information and personalized assistance.
Deals, Coupons & Exclusive Offers
Verified vendor discounts, coupon codes, and special perks for osTicket.
Developer Support
Integration & API capabilities
Connect workflows with REST APIs, developer SDKs, webhooks, and programmatic data access.
Company Information
Vendor Statistics
Vendor information is sourced from verified partner applications and platform data. Founded in 2003. 23+ years of experience.
User Reviews
Verified experiences from users of osTicket
User Reviews
Reliable performance and clean setup
Ratings Breakdown
😀Pros
- Clean
- Responsive user interface with minimal learning curve for team members.
🙁Cons
- Advanced customization options require initial exploration of settings menus.
osTicket provides a straightforward, dependable solution that integrated smoothly into our operational stack. Uptime is consistent and user adoption across the team was immediate.
🔥 Reasons for switching
Needed a modern, dependable software platform to streamline core operational processes.
Essential platform for daily operations
Ratings Breakdown
😀Pros
- Reliable system performance
- High uptime
- And straightforward administrative controls.
🙁Cons
- Exporting very large data sets can take a few moments to generate.
We have been using osTicket across our departments and appreciate the simplicity and stability of the system. It handles core workflows without unnecessary bloat.
🔥 Reasons for switching
Required intuitive tools with high reliability and straightforward administrative setup.
Intuitive interface with great efficiency
Ratings Breakdown
😀Pros
- Quick initial setup with flexible configuration options tailored to our workflow.
🙁Cons
- Documentation for specialized edge-case configurations could be more extensive.
The platform has streamlined our daily operations, providing reliable tools and responsive support. Configuration was quick and the feature set aligns well with our requirements.
🔥 Reasons for switching
Sought an efficient solution with responsive support and clean interface design.
Product Roadmap
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Discussions
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Community Guidelines
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FAQs
Answers about osTicket
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Compare osTicket
Side-by-side feature and pricing comparison
osTicket Pricing
Full pricing plans and tiers breakdown
About osTicket (Company)
Learn more about the company behind osTicket
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