Insightly CRMvsPipedrive
Unbiased side-by-side comparison of verified reviews, user ratings, features, and pros/cons to help you decide which software fits your business needs.
Quick answer: Insightly CRM vs Pipedrive
In our 2026 comparison of Insightly CRM and Pipedrive, Pipedrive comes out ahead overall (weighted score 90% vs 65% for Insightly CRM). Insightly CRM is rated 4.2/5 from 1 user review; Pipedrive is rated 4.4/5 from 5 user reviews. Insightly CRM starts at $29/month with a free trial; Pipedrive starts at $14/month with a free trial.
Last updated
| At a glance | Insightly CRM | Pipedrive |
|---|---|---|
| Category | CRM | CRM |
| User rating | 4.2/5 (1 reviews) | 4.4/5 (5 reviews) |
| Starting price | $29/mo | $14/mo |
| Free trial | Yes | Yes |
| Listed features | 11 | 20 |
| Integrations | — | 6 |
| Platforms | Web, iOS, Android | Web, iOS, Android |
| Ease of use | — | 4.5/5 |
| Customer support | — | 5.0/5 |
Insightly CRM
Starting Price
Starting at $29.00/month
Community Pulse
Advanced Ratings
Pros
No pros extractedCons
No cons extracted
Pipedrive
Starting Price
Starting at $14.00/month
Community Pulse
Advanced Ratings
Pros
- Visual sales pipeline with drag-and-drop functionality makes deal tracking intuitive; the interface is explicitly designed for how salespeople actually work .
- Exceptionally easy to learn and adopt; based on 3,044 reviews, the platform scores 4.5/5 for ease of use, making it ideal for teams new to CRM .
- Activity tracking syncs seamlessly with calendars, providing helpful transcripts of calls and chat histories that keep communication records centralized .
Cons
- Poor customer support frequently cited as a major drawback; response times can be slow, and issue resolution often requires multiple contacts .
- Expensive pricing relative to features, especially for higher-tier plans that include advanced sales tools; some users feel the value proposition weakens as teams scale .
- Limited marketing automation capabilities compared to all-in-one platforms like HubSpot; primarily a pure-play sales CRM rather than a full customer engagement suite .
Product Overview
What each platform does and who it's for
Editorial Quality Rating
Independent expert panel ratings and quality validations
Insightly CRM
Expert Score
Pipedrive
Expert Score
Integration Ecosystem
Compare supported third-party apps and services
Insightly CRM Integrations
No top integrations listed
Pipedrive Integrations
Platform Support
Supported platforms across each product
Insightly CRM
Pipedrive
Sentiment & Feedback
Real-world pros and cons from verified users
Insightly CRM Feedback
User sentiment analysis
Pipedrive Feedback
User sentiment analysis
- Visual sales pipeline with drag-and-drop functionality makes deal tracking intuitive; the interface is explicitly designed for how salespeople actually work .
- Exceptionally easy to learn and adopt; based on 3,044 reviews, the platform scores 4.5/5 for ease of use, making it ideal for teams new to CRM .
- Activity tracking syncs seamlessly with calendars, providing helpful transcripts of calls and chat histories that keep communication records centralized .
- Email automation and follow-up tools reduce manual data entry, helping sales teams focus on selling rather than administrative tasks .
- Poor customer support frequently cited as a major drawback; response times can be slow, and issue resolution often requires multiple contacts .
- Expensive pricing relative to features, especially for higher-tier plans that include advanced sales tools; some users feel the value proposition weakens as teams scale .
- Limited marketing automation capabilities compared to all-in-one platforms like HubSpot; primarily a pure-play sales CRM rather than a full customer engagement suite .
Feature Comparison
Detailed side-by-side capability checklist
Insightly CRM
11/30 features
- Custom fields
- Follow-ups
- Integrations. Teams can connect sales activities to post-sale projects
- Security
- Workflow Automation
- Workflows
- Project management with tasks
- Team collaboration
- Pipedrive provides visual sales pipelines
- Activities
- And
- Automate routine processes
- CRM
- CRM integration
- Communications
- Email synchronization
- Forecasting
- Insightly combines contact
- Keep customer and delivery information linked in
- Lead
- Lead Scoring & Segmentation
- Lead management
- Mobile CRM
- Opportunity
- Organize relationships
- Pipeline Management
- Sales Pipeline & Deal Tracking
- Sales Pipeline Visualization
- Reporting
- Reporting & Analytics
Pipedrive
20/30 features
- Custom fields
- Follow-ups
- Integrations. Teams can connect sales activities to post-sale projects
- Security
- Workflow Automation
- Workflows
- Project management with tasks
- Team collaboration
- Pipedrive provides visual sales pipelines
- Activities
- And
- Automate routine processes
- CRM
- CRM integration
- Communications
- Email synchronization
- Forecasting
- Insightly combines contact
- Keep customer and delivery information linked in
- Lead
- Lead Scoring & Segmentation
- Lead management
- Mobile CRM
- Opportunity
- Organize relationships
- Pipeline Management
- Sales Pipeline & Deal Tracking
- Sales Pipeline Visualization
- Reporting
- Reporting & Analytics
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Pricing & Plans
Compare plans, features, and starting points side-by-side
Insightly CRM Pricing
SUBSCRIPTIONPipedrive Pricing
SUBSCRIPTIONCustom configurations tailored to your organization.
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Community Intelligence
Real-time crowdsourced comparison feedback and buyer signals.
Community Matchup Voting
Real-time crowdsourced buyer signals
Community vs. Editorial Alignment
Agreement between algorithmic rating & user voting
Pipedrive
Calculated by features, pricing, support & ratings.
Awaiting Votes
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Head-to-Head Winner Analysis
Data-backed performance comparisons across pricing, features, usability, and support
Matchup Scoreboard
At-a-glance scorecard results
Weighted Overall Scorecard
Normalized composite performance scores
Smart Recommendation Matrix
Head-to-head decision matrix based on your business workflow
- Buyers open to a newer or less-reviewed option (fewer reviews so far)
- SMBs and growing teams needing a streamlined CRM to track leads and close deals faster
- Budget-conscious teams seeking competitive entry pricing ($14/mo)
- Users wanting a streamlined, user-friendly workspace interface
- Teams looking for native integration with core workflow tools
Insightly CRM
Dimension scorecard
Multi-Dimension Performance
Winner Breakdown & Analysis
Insightly CRM is a runner-up with a composite score of 65%.
Comparable pricing accessibility ($29/mo (Free Trial)).
Offers 11 features (fewer than the category leader).
No data available for this product on this dimension yet.
No data available for this product on this dimension yet.
Tied on platform availability (3 Platforms: Web, iOS, Android).
Pipedrive
Dimension scorecard
Multi-Dimension Performance
Winner Breakdown & Analysis
Pipedrive wins overall with a weighted score of 90% based on user rating, pricing, features, usability, and support.
Comparable pricing accessibility ($14/mo (Free Trial)).
Pipedrive lists the most features (20 features).
Not enough data on the other product(s) to rank this dimension fairly.
Not enough data on the other product(s) to rank this dimension fairly.
Tied on platform availability (3 Platforms: Web, iOS, Android).
Final Verdict:Pipedrive
Pipedrive scores higher across 4 of 11 key dimensions with a 25-point lead in our weighted analysis.
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Frequently asked questions: Insightly CRM vs Pipedrive
Which is better: Insightly CRM or Pipedrive?
Pipedrive scores higher across 4 of 11 key dimensions with a 25-point lead in our weighted analysis. The best choice still depends on your team's workflow, budget and required integrations — use the side-by-side sections above to check the details that matter to you.
How do users rate Insightly CRM and Pipedrive?
Insightly CRM is rated 4.2/5 from 1 user review. Pipedrive is rated 4.4/5 from 5 user reviews. Ratings come from approved user reviews on SoftwareHope.
How much do Insightly CRM and Pipedrive cost?
Insightly CRM starts at $29/month with a free trial. Pipedrive starts at $14/month with a free trial. Pipedrive has the lower entry price. Always confirm current pricing on the vendor's site, as plans change.
Do Insightly CRM and Pipedrive offer a free plan or free trial?
Insightly CRM offers a free trial; Pipedrive offers a free trial.
Which platforms do Insightly CRM and Pipedrive support?
Insightly CRM supports Web, iOS and Android; Pipedrive supports Web, iOS and Android.
Most Helpful Reviews
Community-voted helpful feedback from verified users
It is commonly used by service businesses, agencies, and consultancies that need CRM and project tracking in one platform.
Its interface is designed to make deal stages and next actions easy to see, with automation and reporting available on paid plans.
Pipedrive gives our revenue team clear visibility over the entire sales pipeline. Lead tracking, activity logging, and stage transitions are seamless across the sales cycle.
Custom deal stages and automated followup reminders in Pipedrive helped our account executives maintain high response rates. The visual dashboard gives executive leadership immediate clarity.
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