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Trengo logo

Trengo

4.5(4 reviews)
By Trengo
Verified Expert Choice 4.4
Website
Trengo

Trengo

4.5(4 reviews)
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Overview

Trengo is particularly popular with European businesses and teams where WhatsApp is a primary customer channel. Its WhatsApp Business API integration supports both inbound support and outbound bulk messaging. The platform serves retail hospitality and e-commerce teams that handle omnichannel customer communication at moderate volume. Conversation-based pricing means costs scale with usage rather than agent headcount. White-labeling is included on all plans. API access and advanced integrations such as Salesforce and Microsoft Dynamics require the Pro plan. Trengo competes with Freshdesk Intercom and Missive for omnichannel mid-market teams.

Product Information

PLATFORMS

Web, iOS, Android

DEVELOPER

Trengo

PRICING MODEL

FREEMIUM

FREE PLAN

Free Plan Available

FREE TRIAL

7 Days Free Trial

USER REVIEWS

4 verified reviews

Expert Insights
AI-Powered Analysis

Free Tier Available

Offers a permanent free plan, making it highly accessible for small teams.

Excellent Connectivity

Seamlessly syncs with 10 popular business applications and platforms.

Market Verified

Solid reputation for performance and uptime as reported by verified users.

Categories

Help Desk & Ticketing
Free For Buyers & Teams

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Verified Buyer Reviews

Trengo Integrations
10

Explore all software and platforms that integrate with Trengo.

HubSpot integration logo
HubSpotVerified
Microsoft Dynamics integration logo
Microsoft DynamicsVerified
Pipedrive integration logo
PipedriveVerified
Salesforce integration logo
SalesforceVerified
Shopify integration logo
ShopifyVerified
Slack integration logo
SlackVerified
Telegram integration logo
TelegramVerified
WhatsApp Business integration logo
WhatsApp BusinessVerified
WooCommerce integration logo
WooCommerceVerified
Zapier integration logo
ZapierVerified

Trengo Media

Explore the interface and core features through high-quality visual walkthroughs.

No Media Available

The vendor for Trengo hasn't provided any screenshots or demo videos yet. Visual content will appear here once it's available.

Trengo Verified Features

Customer Experience (CX) & Support

  • Ticketing System
    Helpful
  • Omni-channel Ticketing System
    Helpful
  • Knowledge base
    Helpful
  • Canned Responses
    Helpful
  • Customer support
    Helpful
+2 more

Productivity & Office

  • Agent collaboration
    Helpful

Generative AI & LLMs

  • Automation rules
    Helpful

Workflow Automation

  • Integrations
    Helpful
  • API access
    Helpful

Data Engineering & BI

  • Analytics dashboard
    Helpful

Key Highlights

  • Unified inbox for WhatsApp email Instagram Facebook Messenger live chat and SMS
  • no-code flowbot builder
  • team assignment and collision detection
  • WhatsApp Business API integration
  • contact profiles with full conversation history
+1 more
View All Features📝 Review Now
Explore All Features & Capabilities (27)

Core Features Summary

“Unified inbox for WhatsApp email Instagram Facebook Messenger live chat and SMS, no-code flowbot builder, team assignment and collision detection, WhatsApp Business API integration, contact profiles with full conversation history, analytics dashboard, automation rules, conversation-based billing model”

Pricing and Plans

Select the perfect plan for your needs — Starting at $299/mo

Free Plan Available
Premium Plans
7-Day Free Trial
Pricing information: Please verify current pricing on the official website as prices may change and special offers may be available.

No free plan. Boost plan at €299/month billed annually

Free
Plan includes:
  • 10 users with conversation allowance
See what users are saying about pricingSee All Pricing Reviews

Pricing Model

Pricing Type

Subscription

This software uses a subscription-based pricing model with monthly billing.

Pricing Highlights

  • Commercial license with professional support
  • 1 structured pricing tier
  • Verified official pricing page
  • Managed directly by vendor

Free Trial Available

Risk-Free

Full access for 7 days without any purchase commitment.

Pricing FAQ

Common questions about Trengo pricing — Click to expand

Still have questions? Visit the official Trengo website or contact their support team for detailed pricing information and personalized assistance.

Deals, Coupons & Exclusive Offers

Verified vendor discounts, coupon codes, and special perks for Trengo.

View All Deals

Customer Support Rating

Based on verified owner assessment

Great Support
4.2/ 5.0
84% Satisfaction
Verified Support QualityDirect Vendor Data

Developer Support

Integration & API capabilities

API Available
Technical Integration Supported

Connect workflows with REST APIs, developer SDKs, webhooks, and programmatic data access.

API DocumentationREST / Webhooks

Trengo

VendorWebsiteProfile
Vendor RatingAvg. across all products
4.5

Company Information

Headquarters
Utrecht
Website
https://trengo.com

More from Trengo

View this vendor's complete profile and offerings

Connect

Trengo TwitterTrengo LinkedIn

Vendor Statistics

Avg. Vendor RatingAcross all approved products
4.5
1Products
4Reviews
1Free Trial
Rating Breakdown
Ease of Use
4.2
Value for Money
4.1
Customer Support
4.2
Functionality
4.3

Vendor information is sourced from verified partner applications and platform data.

User Reviews

Verified experiences from users of Trengo

4.5 Rating
4 Reviews
All 4

Overall Rating

4.5
Based on 4 reviews

Rating Distribution

5
2
4
2
3
0
2
0
1
0

User Reviews

Sort by:
HV

Harsh Vardhan

VERIFIED USAGE
VERIFIED REVIEWER
Product Catalog Manager
Industry:Cybersecurity
Company Size:1,000+ employees
Country:United Kingdom
2+ years
Review source:Verified Product Usage
Reviewed August 25, 2026

Reliable performance and clean setup

5.0

Ratings Breakdown

Ease of use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0

😀Pros

  • Clean
  • Responsive user interface with minimal learning curve for team members.

🙁Cons

  • Advanced customization options require initial exploration of settings menus.

Trengo provides a straightforward, dependable solution that integrated smoothly into our operational stack. Uptime is consistent and user adoption across the team was immediate.

🔥 Reasons for switching

Needed a modern, dependable software platform to streamline core operational processes.
LS

Lucas S.

Managing Director
Industry:Information Technology
Company Size:1-10 employees
Country:Canada
3-6 months
Review source:Anonymous Contributor
Reviewed August 11, 2026

Essential platform for daily operations

5.0

Ratings Breakdown

Ease of use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0

😀Pros

  • Reliable system performance
  • High uptime
  • And straightforward administrative controls.

🙁Cons

  • Exporting very large data sets can take a few moments to generate.

We have been using Trengo across our departments and appreciate the simplicity and stability of the system. It handles core workflows without unnecessary bloat.

🔥 Reasons for switching

Required intuitive tools with high reliability and straightforward administrative setup.
BX

Beatrice X.

Department Lead
Industry:Financial Services
Company Size:11-50 employees
Country:Australia
More than 2 years
Review source:Anonymous Contributor
Reviewed July 28, 2026

Intuitive interface with great efficiency

4.0

Ratings Breakdown

Ease of use
4.0
Value for money
4.5
Customer support
5.0
Functionality
4.5

😀Pros

  • Quick initial setup with flexible configuration options tailored to our workflow.

🙁Cons

  • Documentation for specialized edge-case configurations could be more extensive.

The platform has streamlined our daily operations, providing reliable tools and responsive support. Configuration was quick and the feature set aligns well with our requirements.

🔥 Reasons for switching

Sought an efficient solution with responsive support and clean interface design.
Showing 3 of 4 verified reviews. Read all reviews, pros & cons, and ratings breakdown on the reviews page.
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Product Roadmap

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FAQs

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Trengo Pricing

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About Trengo (Company)

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