Trengo Verified Features
Omnichannel inbox for WhatsApp email social media and chat with no-code automation and flowbots.
Customer Experience (CX) & Support
Ticketing System
Standard feature: Ticketing System
Omni-channel Ticketing System
Omni-channel Ticketing System capability
Knowledge base
Verified core capability in Trengo designed to enhance productivity, accuracy, and operational workflows.
Canned Responses
Standard feature: Canned Responses
Customer support
Verified core capability in Trengo designed to enhance productivity, accuracy, and operational workflows.
AI-powered customer support automation
Intelligent workflow automation designed to eliminate manual overhead and accelerate multi-step processes for Trengo.
Omni-channel Support (Email, Chat, Phone)
Unified inbox for all customer communication channels.
Live Chat
Standard feature: Live Chat
Contact profiles with full conversation history
Verified core capability in Trengo designed to enhance productivity, accuracy, and operational workflows.
Conversation-based billing model
Verified core capability in Trengo designed to enhance productivity, accuracy, and operational workflows.
Productivity & Office
Agent collaboration
Integrated collaboration tools empowering cross-functional teams to communicate, share updates, and stay aligned.
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Generative AI & LLMs
Automation rules
Intelligent workflow automation designed to eliminate manual overhead and accelerate multi-step processes for Trengo.
Automation
Intelligent workflow automation designed to eliminate manual overhead and accelerate multi-step processes for Trengo.
Workflow Automation
Integrations
Robust integration framework enabling seamless data exchange and connectivity across external platforms and third-party tools.
API access
Enterprise-grade security protocols ensuring secure data access, authentication controls, and regulatory compliance.
API integration
Robust integration framework enabling seamless data exchange and connectivity across external platforms and third-party tools.
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Data Engineering & BI
Analytics dashboard
Real-time analytics and reporting metrics providing actionable visibility into key operational and organizational performance.
Analytics
Real-time analytics and reporting metrics providing actionable visibility into key operational and organizational performance.
Security & Compliance
Collision detection
Verified core capability in Trengo designed to enhance productivity, accuracy, and operational workflows.
Assignment and collision detection
Verified core capability in Trengo designed to enhance productivity, accuracy, and operational workflows.
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Personalization & UI
White-label
Verified core capability in Trengo designed to enhance productivity, accuracy, and operational workflows.
E-commerce & Payments
E-commerce
Verified core capability in Trengo designed to enhance productivity, accuracy, and operational workflows.
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Collaboration
Unified inbox
Verified core capability in Trengo designed to enhance productivity, accuracy, and operational workflows.
Communication
Integrated collaboration tools empowering cross-functional teams to communicate, share updates, and stay aligned.
Team assignment and collision detection
Integrated collaboration tools empowering cross-functional teams to communicate, share updates, and stay aligned.
Developer Tools
No-code flowbot builder
Verified core capability in Trengo designed to enhance productivity, accuracy, and operational workflows.
WhatsApp Business API integration
Robust integration framework enabling seamless data exchange and connectivity across external platforms and third-party tools.
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Verified Features
Unified inbox for WhatsApp email Instagram Facebook Messenger live chat and SMS
Integrated collaboration tools empowering cross-functional teams to communicate, share updates, and stay aligned.
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