SoftwareHope Logo
CtrlK
Blog & Research
LoginSign Up
LoginSign Up
Security Verification Diagnostic Catalog
SoftwareHope Logo

SoftwareHope is a comprehensive B2B software and tech services directory. Discover, compare, and evaluate verified software solutions with authentic user reviews.

Ask an AI about SoftwareHope

Get the latest software reviews & tech trends delivered weekly:

Discover

  • Software Directory
  • All Categories
  • Software Categories
  • Service Categories
  • Compare Software
  • Deals & CouponsHot
  • Changelog

Vendors

  • Launch Your Product
  • Claim Your Product
  • Vendor Portal
  • Affiliate Program
  • Reviewer RewardsEarn

Resources

  • Blog & Research
  • Video Reviews & Demos
  • User Testimonials
  • Development & IT
  • Development Tools
  • DevOps & Cloud Engineering
  • IT Management

Company

  • About Us
  • Contact Us
  • Careers
  • Press & Media Kit
  • Trust Center
  • Community Guidelines
© 2026 SoftwareHope. All rights reserved.
Privacy Policy•Terms of Service•Cookie Policy•Refund Policy•Sitemap

Different Use Cases Detected

These products belong to the same software category but focus on different use cases. Gong and Vtiger CRM may not be direct competitors.

  1. Compare
  2. Gong vs Vtiger CRM

GongvsVtiger CRM

Unbiased side-by-side comparison of verified reviews, user ratings, features, and pros/cons to help you decide which software fits your business needs.

Gong
Gong
4.7
(5 reviews)
View Profile ↗
Vtiger CRM
Vtiger CRM
4.5
(1 review)
View Profile ↗

Quick answer: Gong vs Vtiger CRM

In our 2026 comparison of Gong and Vtiger CRM, Gong comes out ahead overall (weighted score 90% vs 71% for Vtiger CRM). Gong is rated 4.7/5 from 5 user reviews; Vtiger CRM is rated 4.5/5 from 1 user review. Gong has a free plan; Vtiger CRM starts at $15/month with a free trial.

Last updated October 17, 2026

Key facts: Gong vs Vtiger CRM
At a glanceGongVtiger CRM
CategorySales EnablementCRM
User rating4.7/5 (5 reviews)4.5/5 (1 reviews)
Starting priceFree plan$15/mo
Free trialNot listedYes
Listed features208
Integrations2527
PlatformsWeb, iOS, Android, Chrome ExtensionWeb, iOS, Android
Ease of use4.5/54.0/5
Customer support4.9/54.0/5
Gong:OverviewReviewsPricingAlternatives
Vtiger CRM:OverviewReviewsPricingAlternatives
Gong

Gong

4.7
(5)

Starting Price

Subscription

Community Pulse

20%
Would Buy Again
94%
Good Value

Advanced Ratings

Usability
9.0
Performance
9.4
Support
9.8

Pros

  • AI-generated summaries, keyword insights, and call analytics give teams actionable visibility into customer conversations and pipeline activity
  • The platform is widely described as intuitive and easy to adopt for reviewing calls, coaching reps, and onboarding new team members
  • Call insights and shared recordings support effective sales coaching, self-review, benchmarking, and cross-team handoffs between sales and customer success

Cons

  • Gong is frequently viewed as expensive, with high platform fees and per-seat costs that can be difficult for smaller teams to justify
  • Users report occasional recording failures, delays in call availability, and difficulty locating or accessing past calls
  • AI insights, transcription accuracy, search filters, and CRM syncing can be inconsistent, requiring manual verification or extra filtering
View Full Profile
Vtiger CRM

Vtiger CRM

4.5
(1)

Starting Price

Starting at $15.00/month

Community Pulse

100%
Would Buy Again
80%
Good Value

Advanced Ratings

Usability
8.0
Performance
8.0
Support
8.0

Pros

  • Affordable pricing and strong value for small businesses
  • Easy to use with a relatively low learning curve
  • Highly customizable fields, modules, and workflows

Cons

  • Performance can be slow, with delayed responses reported by users
  • Setup, customization, and workflow configuration can be complex for some users
  • Some users report integration limitations, bugs, and inconsistent customer support during migration or technical issues
View Full Profile
Swipe to compare

Product Overview

What each platform does and who it's for

Gong
Gong
Gong is a revenue intelligence platform that captures and analyzes customer calls, emails, and meetings. It helps teams see what buyers actually said, spot deal risks early, and understand which sales activities lead to wins instead of relying on incomplete CRM notes or guesswork. Sales reps, managers, revenue operations, and customer success teams use Gong to coach reps, improve forecasts, prioritize deals, and automate follow-ups and CRM updates. The main benefit is clearer visibility into the pipeline, so teams can act sooner and close more predictably.
Vtiger CRM
Vtiger CRM
Vtiger CRM is a simple tool that helps businesses keep track of their customers and sales. Instead of using messy spreadsheets or sticky notes, it puts all customer info, calls, emails, and deals in one organized place. This makes it easy for teams to remember who to follow up with, what was promised, and when a sale might close—so nothing gets forgotten and customers feel cared for. Small businesses, sales teams, and support groups use Vtiger every day because it saves time and reduces confusion. Whether you're selling products, offering services, or just trying to stay on top of client conversations, Vtiger helps you work smarter by automating reminders, tracking progress, and letting everyone on the team see the same up-to-date info—so you can focus more on helping customers and less on hunting for details.

Primary Category

The main classification for each product

Gong
Gong
Sales Enablement
Vtiger CRM
Vtiger CRM
CRM

Editorial Quality Rating

Independent expert panel ratings and quality validations

Gong

Gong

Expert Score

Elite Choice
4.8/ 5.0
Verified Editorial Score
Vtiger CRM

Vtiger CRM

Expert Score

Elite Choice
4.5/ 5.0
Verified Editorial Score

Integration Ecosystem

Compare supported third-party apps and services

Gong

Gong Integrations

25 supported apps
Salesforce integration logo
Salesforce
Zapier integration logo
Zapier
Slack integration logo
Slack
Zoom integration logo
Zoom
HubSpot integration logo
HubSpot
Google Calendar integration logo
Google Calendar
Microsoft Teams integration logo
Microsoft Teams
Google Workspace integration logo
Google Workspace
Google Meet integration logo
Google Meet
Zendesk integration logo
Zendesk
Snowflake integration logo
Snowflake
Webex integration logo
Webex
Aircall integration logo
Aircall
Outreach integration logo
Outreach
Salesloft integration logo
Salesloft
+10 more integrations available
Vtiger CRM

Vtiger CRM Integrations

27 supported apps
Zapier integration logo
Zapier
Stripe integration logo
Stripe
Facebook integration logo
Facebook
Google Drive integration logo
Google Drive
Zoom integration logo
Zoom
Gmail integration logo
Gmail
Microsoft 365 integration logo
Microsoft 365
Mailchimp integration logo
Mailchimp
Dropbox integration logo
Dropbox
Microsoft Outlook integration logo
Microsoft Outlook
Microsoft Teams integration logo
Microsoft Teams
WhatsApp integration logo
WhatsApp
Telegram integration logo
Telegram
Google Workspace integration logo
Google Workspace
QuickBooks integration logo
QuickBooks
+12 more integrations available

Platform Support

Supported platforms across each product

Gong logo

Gong

4 Platforms
Web
iOS
Android
Chrome Extension
Vtiger CRM logo

Vtiger CRM

3 Platforms
Web
iOS
Android

Sentiment & Feedback

Real-world pros and cons from verified users

Gong

Gong Feedback

User sentiment analysis

High Praise
  • AI-generated summaries, keyword insights, and call analytics give teams actionable visibility into customer conversations and pipeline activity
  • The platform is widely described as intuitive and easy to adopt for reviewing calls, coaching reps, and onboarding new team members
  • Call insights and shared recordings support effective sales coaching, self-review, benchmarking, and cross-team handoffs between sales and customer success
  • Integrations with tools such as Zoom, Google Workspace, and Salesforce make Gong a central part of many sales teams’ workflows
  • Reliable call recording, transcription, and searchable call archives help reps revisit conversations and reduce manual note-taking
Common Gripes
  • Gong is frequently viewed as expensive, with high platform fees and per-seat costs that can be difficult for smaller teams to justify
  • Users report occasional recording failures, delays in call availability, and difficulty locating or accessing past calls
  • AI insights, transcription accuracy, search filters, and CRM syncing can be inconsistent, requiring manual verification or extra filtering
Vtiger CRM

Vtiger CRM Feedback

User sentiment analysis

High Praise
  • Affordable pricing and strong value for small businesses
  • Easy to use with a relatively low learning curve
  • Highly customizable fields, modules, and workflows
  • Comprehensive all-in-one features for sales, marketing, and customer support
  • Strong contact, lead, and customer activity management
Common Gripes
  • Performance can be slow, with delayed responses reported by users
  • Setup, customization, and workflow configuration can be complex for some users
  • Some users report integration limitations, bugs, and inconsistent customer support during migration or technical issues

Feature Comparison

Detailed side-by-side capability checklist

Gong

Gong

20/28 features

Leader
AI & Intelligence
  • AI Recommendations
  • Conversation intelligence
  • Deal intelligence
  • Revenue intelligence
Workflow Automation
  • App Integrations
  • Email integration
Analytics & Reporting
  • Conversation analytics
  • Reporting dashboards
  • Revenue Analytics
Data Management
  • Cross-device sync
Media & Creative Tools
  • Call recording
CRM & Sales Automation
  • All accessible from web and mobile apps
  • Buyer signals
  • CRM
  • CRM sync
  • Forecasting
  • Pipeline Management
  • Revenue forecasting
  • Sales Analytics
  • Sales activity
  • Sales automation
  • Sales coaching
  • Sales engagement
  • Task and activity tracking
  • Vtiger offers contact and deal management
Customer Experience (CX) & Support
  • Customer support ticketing
Data Engineering & BI
  • Inventory Management
DevOps & IT Operations
  • Pipeline analytics
Vtiger CRM

Vtiger CRM

8/28 features

AI & Intelligence
  • AI Recommendations
  • Conversation intelligence
  • Deal intelligence
  • Revenue intelligence
Workflow Automation
  • App Integrations
  • Email integration
Analytics & Reporting
  • Conversation analytics
  • Reporting dashboards
  • Revenue Analytics
Data Management
  • Cross-device sync
Media & Creative Tools
  • Call recording
CRM & Sales Automation
  • All accessible from web and mobile apps
  • Buyer signals
  • CRM
  • CRM sync
  • Forecasting
  • Pipeline Management
  • Revenue forecasting
  • Sales Analytics
  • Sales activity
  • Sales automation
  • Sales coaching
  • Sales engagement
  • Task and activity tracking
  • Vtiger offers contact and deal management
Customer Experience (CX) & Support
  • Customer support ticketing
Data Engineering & BI
  • Inventory Management
DevOps & IT Operations
  • Pipeline analytics

Login to see the complete feature comparison

Free account — takes 10 seconds

or

No credit card required. Create account

Pricing & Plans

Compare plans, features, and starting points side-by-side

Gong

Gong Pricing

SUBSCRIPTION
Starting Price
Free
Custom enterprise pricing with annual contracts and platform fees; demo available
Current price: $0/mo
Vtiger CRM

Vtiger CRM Pricing

SUBSCRIPTION
Starting Price
$15/yr
One Growth
Current price: $12/yr
Contact, Account & Lead Management
Marketing Campaigns
Help Desk & Customer Portal
Inventory & Invoicing
Reports & Dashboards
One Professional
Current price: $30/yr
Advanced Sales Automation
Process Designer
Advanced Marketing Automation
Advanced Help Desk Automation
Subscription & Vendor Management
One Enterprise
Current price: $42/yr
Multi-Currency Support
Contact Engagement Insights
Internal Ticketing
Work Order Management
Advanced Project Automation
One AI
Current price: $50/yr
Built-in AI
Voice Assistant Integration
Generative AI Designer
Predictive AI Designer
One Growth
Current price: $15/yr
Contact, Account & Lead Management
Marketing Campaigns
Help Desk & Customer Portal
Inventory & Invoicing
Reports & Dashboards
One Professional
Current price: $42/yr
Advanced Sales Automation
Process Designer
Advanced Marketing Automation
Advanced Help Desk Automation
Subscription & Vendor Management
One Enterprise
Current price: $58/yr
Multi-Currency Support
Contact Engagement Insights
Internal Ticketing
Work Order Management
Advanced Project Automation
One AI
Current price: $66/yr
Built-in AI
Voice Assistant Integration
Generative AI Designer
Predictive AI Designer

Login to see detailed pricing plans & tiers

Free account — takes 10 seconds

or

No credit card required. Create account

Community Intelligence

Real-time crowdsourced comparison feedback and buyer signals.

Community Matchup Voting

Real-time crowdsourced buyer signals

0 votes
Who wins this matchup?
50% Gong50% Vtiger CRM
Feature & Dimension Voting
0 / 7 Voted
Better Pricing & Plans
More Powerful Features
Faster Customer Support
Simpler Ease of Use
Overall Value for Money
Better for Startups / SMB
Better for Enterprise

Community vs. Editorial Alignment

Agreement between algorithmic rating & user voting

0 Votes Cast
Editorial Choice
Gong

Gong

Calculated by features, pricing, support & ratings.

Community Choice

Awaiting Votes

Cast your vote above to update results.

Which software did you choose?

Share your decision anonymously with the community

Ad Placement Spot
Available Spot

Promote to Gong vs Vtiger CRM Buyers

Capture high-intent Sales Enablement evaluators

Available Slot
Apply for Spot

Head-to-Head Winner Analysis

Data-backed performance comparisons across pricing, features, usability, and support

Matchup Scoreboard

At-a-glance scorecard results

Gong
Gong
5 Wins
VS1 Tie
Vtiger CRM
Vtiger CRM
0 Wins

Weighted Overall Scorecard

Normalized composite performance scores

Recommended
Gong
90%
Vtiger CRM
71%

Smart Recommendation Matrix

Head-to-head decision matrix based on your business workflow

Gong
Choose Gong if…
Free / FreemiumUX Leader
  • Teams seeking a zero-cost or freemium entry tier for Gong
  • Teams prioritizing intuitive, zero-learning-curve UX and fast onboarding
  • Teams looking for native integration with core workflow tools
Vtiger CRM
Choose Vtiger CRM if…
Emerging OptionSMB-Friendly
  • Teams looking for native integration with core workflow tools
  • Buyers open to a newer or less-reviewed option (fewer reviews so far)
  • SMBs and growing teams needing a streamlined CRM to track leads and close deals faster
Gong

Gong

Dimension scorecard

Multi-Dimension Performance
⭐User Satisfaction87%
🖱️Ease of Use4.5 / 5 (90%)
💰Value for Money4.7 / 5 (94%)
🎧Support Quality4.9 / 5 (98%)
📊Market Trust5 (100%)
🔌Integration Ecosystem25 apps (93%)
🏅Expert Editorial Score4.8 / 5 (96%)
👍Would Recommend20% (33%)
⚙️Feature Richness20 features (100%)
💸Pricing & Accessibility70%
💬Sentiment Balance5 Pros / 3 Cons (58%)
💻Platform Support4 Platforms (100%)
Winner Breakdown & Analysis
Overall Performance
Winner

Gong wins overall with a weighted score of 90% based on user rating, pricing, features, usability, and support.

Pricing & Value
Winner

Gong has the most accessible pricing ($0/mo (No Free Trial)).

Feature Completeness
Winner

Gong lists the most features (20 features).

Usability & Design
Winner

Ranked #1 for usability with a user rating of 4.5/5 stars.

Customer Support
Winner

Ranked #1 for support with a user rating of 4.9/5 stars.

Platform Support
Tied

Tied on platform availability (4 Platforms: Web, iOS, Android, Chrome Extension).

Vtiger CRM

Vtiger CRM

Dimension scorecard

Multi-Dimension Performance
⭐User Satisfaction82%
🖱️Ease of Use4.0 / 5 (80%)
💰Value for Money4.0 / 5 (80%)
🎧Support Quality4.0 / 5 (80%)
📊Market Trust1 (39%)
🔌Integration Ecosystem27 apps (100%)
🏅Expert Editorial Score4.5 / 5 (90%)
👍Would Recommend100% (60%)
⚙️Feature Richness8 features (40%)
💸Pricing & Accessibility50%
💬Sentiment Balance5 Pros / 3 Cons (58%)
💻Platform Support3 Platforms (75%)
Winner Breakdown & Analysis
Overall Performance
Runner-up

Vtiger CRM is a runner-up with a composite score of 71%.

Pricing & Value
Runner-up

Pricing: $15/mo (Free Trial), a less accessible entry point than the leader.

Feature Completeness
Runner-up

Offers 8 features (fewer than the category leader).

Usability & Design
Runner-up

Satisfactory usability with a user rating of 4.0/5 stars.

Customer Support
Runner-up

Decent support with a user rating of 4.0/5 stars.

Platform Support
Tied

Tied on platform availability (3 Platforms: Web, iOS, Android).

AI-Powered Decision Intelligence

Final Verdict:
Gong
Gong

Gong scores higher across 6 of 11 key dimensions with a 19-point lead in our weighted analysis.

Analysis Quality
high
Based on rich data across all key dimensions.
Weighted Composite Analysis · Updated October 2026
high Confidence Level
SoftwareHope
Google Search Preference

Prefer SoftwareHope on Google

Get SoftwareHope highlighted in your Google searches for software research.

⭐Prefer SoftwareHopePrefer us on Google
Ad Placement Opportunity
Available Spot

Promote Your Software to Sales Enablement Decision Makers

Slot StatusAvailable Slot
Apply for Spot

Frequently asked questions: Gong vs Vtiger CRM

Which is better: Gong or Vtiger CRM?

Gong scores higher across 6 of 11 key dimensions with a 19-point lead in our weighted analysis. The best choice still depends on your team's workflow, budget and required integrations — use the side-by-side sections above to check the details that matter to you.

How do users rate Gong and Vtiger CRM?

Gong is rated 4.7/5 from 5 user reviews. Vtiger CRM is rated 4.5/5 from 1 user review. Ratings come from approved user reviews on SoftwareHope.

How much do Gong and Vtiger CRM cost?

Gong has a free plan. Vtiger CRM starts at $15/month with a free trial. Always confirm current pricing on the vendor's site, as plans change.

Do Gong and Vtiger CRM offer a free plan or free trial?

Gong offers a free plan; Vtiger CRM offers a free trial.

Which platforms do Gong and Vtiger CRM support?

Gong supports Web, iOS, Android and Chrome Extension; Vtiger CRM supports Web, iOS and Android.

Which is easier to use, Gong or Vtiger CRM?

Gong has an ease-of-use rating of 4.5/5, Vtiger CRM has an ease-of-use rating of 4.0/5. Gong is rated easier to use by reviewers.

Most Helpful Reviews

Community-voted helpful feedback from verified users

Gong

Powerful pipeline tracking with Gong

by Karan Kapoor

Gong gives our revenue team clear visibility over the entire sales pipeline. Lead tracking, activity logging, and stage transitions are seamless across the sales cycle.

Pros:Intuitive pipeline visualization, automated activity logging, and custom stage filters.
Cons:Custom reporting charts have a slight learning curve for non-technical team members.
Was this review helpful?
Gong

Great lead management and reporting clarity

by Arjun W.

Custom deal stages and automated followup reminders in Gong helped our account executives maintain high response rates. The visual dashboard gives executive leadership immediate clarity.

Pros:Comprehensive contact history timeline and responsive automated email followups.
Cons:Mobile application focuses on contact lookups rather than deep pipeline analytics.
Was this review helpful?
Gong

Seamless customer engagement and insights

by Olivia B.

We consolidated our customer communication channels into Gong and immediately saw improvements in deal velocity and followup consistency across our sales team.

Pros:Accurate sales forecasting reports and clear executive revenue dashboards.
Cons:Automated sequence rules need careful testing before rolling out to large lead lists.
Was this review helpful?
Gong

Solid CRM automation for growing teams

by David G.

An easy-to-configure CRM platform that covers lead capture, contact history, and pipeline analytics without overwhelming sales reps with unnecessary complexity.

Pros:Easy contact data import and smooth integration with our primary email inboxes.
Cons:Bulk contact deduplication requires periodic administrative verification.
Was this review helpful?

Login to read full user reviews

Free account — takes 10 seconds

or

No credit card required. Create account

Trending Software

Calculated via real engagement & conversions

#1
Clari Forecast
Clari Forecast
4.2 (1)
44 pts
#2
Gong
Gong
4.7 (5)
42 pts
#3
Apollo.io
Apollo.io
4.6 (5)
41 pts
#4
People.ai
People.ai
4.2 (1)
35 pts
#5
Second Nature AI
Second Nature AI
4.2 (1)
32 pts

Users Also Compared

Gong vs Revenue.ioGong vs Clari ForecastGong vs SalesloftVtiger CRM vs Monday CRM

Better Alternatives

Find the right tool for each of your needs

Instead of Gong

Sales Enablement

Salesloft

Salesloft

4.5
5 verified reviews
Clari Forecast

Clari Forecast

4.2
1 verified reviews
Revenue.io

Revenue.io

4.2
1 verified reviews
Second Nature AI

Second Nature AI

4.2
1 verified reviews
LinkedIn Sales Navigator

LinkedIn Sales Navigator

4.5
4 verified reviews

Instead of Vtiger CRM

CRM

SuiteDash

SuiteDash

4.5
4 verified reviews
Monday CRM

Monday CRM

4.7
1 verified reviews
GoldMine CRM

GoldMine CRM

4.5
4 verified reviews
BIGContacts

BIGContacts

4.5
4 verified reviews
Act!

Act!

4.5
4 verified reviews
S

Salesforce Crm

4.5
0 verified reviews