Bitrix24vsMicrosoft Dynamics 365
Unbiased side-by-side comparison of verified reviews, user ratings, features, and pros/cons to help you decide which software fits your business needs.
Quick answer: Bitrix24 vs Microsoft Dynamics 365
In our 2026 comparison of Bitrix24 and Microsoft Dynamics 365, Bitrix24 comes out ahead overall (weighted score 89% vs 56% for Microsoft Dynamics 365). Bitrix24 is rated 4.4/5 from 62 user reviews; Microsoft Dynamics 365 is rated 3.8/5 from 1 user review. Bitrix24 has a free plan; Microsoft Dynamics 365 starts at $65/month with a free trial.
Last updated
| At a glance | Bitrix24 | Microsoft Dynamics 365 |
|---|---|---|
| Category | CRM | CRM |
| User rating | 4.4/5 (62 reviews) | 3.8/5 (1 reviews) |
| Starting price | Free plan | $65/mo |
| Free trial | Yes | Yes |
| Listed features | 24 | 10 |
| Integrations | 5 | — |
| Platforms | Web, Windows, macOS, Linux, iOS | Web, Windows, iOS, Android |
| Ease of use | 4.4/5 | — |
| Customer support | 4.4/5 | — |
Bitrix24
Starting Price
Freemium
Community Pulse
Advanced Ratings
Pros
- All-in-one suite combining email marketing, CRM, project management, and telephony.
- Generous free tier for up to 12 users, making it highly accessible for startups.
- Self-hosted option available for businesses with strict data security requirements.
Cons
- The interface is cluttered and overwhelming due to the sheer number of features.
- Email marketing features are basic compared to dedicated solutions like MailerLite.
- Setup and learning curve are steep; requires significant time to configure properly.
Microsoft Dynamics 365
Starting Price
Starting at $65.00/month
Community Pulse
Advanced Ratings
Pros
No pros extractedCons
No cons extractedProduct Overview
What each platform does and who it's for
Editorial Quality Rating
Independent expert panel ratings and quality validations
Bitrix24
Expert Score
Microsoft Dynamics 365
Expert Score
Integration Ecosystem
Compare supported third-party apps and services
Bitrix24 Integrations
Microsoft Dynamics 365 Integrations
No top integrations listed
Platform Support
Supported platforms across each product
Bitrix24
Microsoft Dynamics 365
Sentiment & Feedback
Real-world pros and cons from verified users
Bitrix24 Feedback
User sentiment analysis
- All-in-one suite combining email marketing, CRM, project management, and telephony.
- Generous free tier for up to 12 users, making it highly accessible for startups.
- Self-hosted option available for businesses with strict data security requirements.
- Strong social media integration and website builder tools.
- The interface is cluttered and overwhelming due to the sheer number of features.
- Email marketing features are basic compared to dedicated solutions like MailerLite.
- Setup and learning curve are steep; requires significant time to configure properly.
Microsoft Dynamics 365 Feedback
User sentiment analysis
Feature Comparison
Detailed side-by-side capability checklist
Bitrix24
23/33 features
- Communication
- Communication tools
- Copilot AI
- Relationship intelligence
- Telephony
- Website builder
- Workflows
- Bitrix24 combines CRM with task and project management
- Email marketing
- Automation
- Video calls
- Accounts
- Business
- CRM
- CRM integration
- Contact Management
- Forecasting
- Lead Scoring & Segmentation
- Microsoft Dynamics 365 Sales supports leads
- Mobile CRM
- Opportunities
- Other daily operations in one
- Projects
- Sales Pipeline & Deal Tracking
- Sales Pipeline Visualization
- Sales sequences
- Team chat
- Reporting
- File storage
- Contacts
- Collaboration
- Documents
- Task management
Microsoft Dynamics 365
10/33 features
- Communication
- Communication tools
- Copilot AI
- Relationship intelligence
- Telephony
- Website builder
- Workflows
- Bitrix24 combines CRM with task and project management
- Email marketing
- Automation
- Video calls
- Accounts
- Business
- CRM
- CRM integration
- Contact Management
- Forecasting
- Lead Scoring & Segmentation
- Microsoft Dynamics 365 Sales supports leads
- Mobile CRM
- Opportunities
- Other daily operations in one
- Projects
- Sales Pipeline & Deal Tracking
- Sales Pipeline Visualization
- Sales sequences
- Team chat
- Reporting
- File storage
- Contacts
- Collaboration
- Documents
- Task management
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Pricing & Plans
Compare plans, features, and starting points side-by-side
Bitrix24 Pricing
FREEMIUMBasic business tools.
Advanced CRM and marketing.
Complete team collaboration.
Microsoft Dynamics 365 Pricing
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Community Intelligence
Real-time crowdsourced comparison feedback and buyer signals.
Community Matchup Voting
Real-time crowdsourced buyer signals
Community vs. Editorial Alignment
Agreement between algorithmic rating & user voting
Bitrix24
Calculated by features, pricing, support & ratings.
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Head-to-Head Winner Analysis
Data-backed performance comparisons across pricing, features, usability, and support
Matchup Scoreboard
At-a-glance scorecard results
Weighted Overall Scorecard
Normalized composite performance scores
Smart Recommendation Matrix
Head-to-head decision matrix based on your business workflow
- Teams seeking a zero-cost or freemium entry tier for Bitrix24
- Users wanting a streamlined, user-friendly workspace interface
- Teams looking for native integration with core workflow tools
- Organizations requiring enterprise SLA support, governance, and custom security
- Buyers open to a newer or less-reviewed option (fewer reviews so far)
- Large sales organizations needing advanced pipeline management, forecasting, and territory tools
Bitrix24
Dimension scorecard
Multi-Dimension Performance
Winner Breakdown & Analysis
Bitrix24 wins overall with a weighted score of 89% based on user rating, pricing, features, usability, and support.
Bitrix24 has the most accessible pricing ($49/mo (Free Trial)).
Bitrix24 lists the most features (24 features).
Not enough data on the other product(s) to rank this dimension fairly.
Not enough data on the other product(s) to rank this dimension fairly.
Widest platform availability (6 Platforms: Web, Windows, macOS, Linux +2 more).
Microsoft Dynamics 365
Dimension scorecard
Multi-Dimension Performance
Winner Breakdown & Analysis
Microsoft Dynamics 365 is a runner-up with a composite score of 56%.
Pricing: $65/mo (Free Trial), a less accessible entry point than the leader.
Offers 10 features (fewer than the category leader).
No data available for this product on this dimension yet.
No data available for this product on this dimension yet.
Available on 4 Platforms: Web, Windows, iOS, Android, fewer than the leader.
Final Verdict:Bitrix24
Bitrix24 scores higher across 6 of 11 key dimensions with a 33-point lead in our weighted analysis.
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Frequently asked questions: Bitrix24 vs Microsoft Dynamics 365
Which is better: Bitrix24 or Microsoft Dynamics 365?
Bitrix24 scores higher across 6 of 11 key dimensions with a 33-point lead in our weighted analysis. The best choice still depends on your team's workflow, budget and required integrations — use the side-by-side sections above to check the details that matter to you.
How do users rate Bitrix24 and Microsoft Dynamics 365?
Bitrix24 is rated 4.4/5 from 62 user reviews. Microsoft Dynamics 365 is rated 3.8/5 from 1 user review. Ratings come from approved user reviews on SoftwareHope.
How much do Bitrix24 and Microsoft Dynamics 365 cost?
Bitrix24 has a free plan. Microsoft Dynamics 365 starts at $65/month with a free trial. Bitrix24 has the lower entry price. Always confirm current pricing on the vendor's site, as plans change.
Do Bitrix24 and Microsoft Dynamics 365 offer a free plan or free trial?
Bitrix24 offers a free plan and a free trial; Microsoft Dynamics 365 offers a free trial.
Which platforms do Bitrix24 and Microsoft Dynamics 365 support?
Bitrix24 supports Web, Windows, macOS, Linux, iOS and Android; Microsoft Dynamics 365 supports Web, Windows, iOS and Android.
Most Helpful Reviews
Community-voted helpful feedback from verified users
Highly reliable software with great performance. Essential tool for professionals looking for efficiency and clean organization.
Highly reliable software with great performance. Essential tool for professionals looking for efficiency and clean organization.
Using Bitrix24 saved our team significant time every week. The features run smoothly without lag or complicated setup steps.
Bitrix24 has been an outstanding addition to our workflow. The intuitive interface and fast processing speed make completing daily tasks effortless.
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