Different Use Cases Detected
These products belong to the same software category but focus on different use cases. Bitrix24 and Gong may not be direct competitors.
Bitrix24vsGong
Unbiased side-by-side comparison of verified reviews, user ratings, features, and pros/cons to help you decide which software fits your business needs.
Quick answer: Bitrix24 vs Gong
In our 2026 comparison of Bitrix24 and Gong, the products are too closely matched to name a clear overall winner. Bitrix24 is rated 4.4/5 from 62 user reviews; Gong is rated 4.7/5 from 5 user reviews. Bitrix24 has a free plan; Gong has a free plan.
Last updated
| At a glance | Bitrix24 | Gong |
|---|---|---|
| Category | CRM | Sales Enablement |
| User rating | 4.4/5 (62 reviews) | 4.7/5 (5 reviews) |
| Starting price | Free plan | Free plan |
| Free trial | Yes | Not listed |
| Listed features | 24 | 20 |
| Integrations | 5 | 25 |
| Platforms | Web, Windows, macOS, Linux, iOS | Web, iOS, Android, Chrome Extension |
| Ease of use | 4.4/5 | 4.5/5 |
| Customer support | 4.4/5 | 4.9/5 |
Bitrix24
Starting Price
Freemium
Community Pulse
Advanced Ratings
Pros
- All-in-one suite combining email marketing, CRM, project management, and telephony.
- Generous free tier for up to 12 users, making it highly accessible for startups.
- Self-hosted option available for businesses with strict data security requirements.
Cons
- The interface is cluttered and overwhelming due to the sheer number of features.
- Email marketing features are basic compared to dedicated solutions like MailerLite.
- Setup and learning curve are steep; requires significant time to configure properly.
Gong
Starting Price
Subscription
Community Pulse
Advanced Ratings
Pros
- AI-generated summaries, keyword insights, and call analytics give teams actionable visibility into customer conversations and pipeline activity
- The platform is widely described as intuitive and easy to adopt for reviewing calls, coaching reps, and onboarding new team members
- Call insights and shared recordings support effective sales coaching, self-review, benchmarking, and cross-team handoffs between sales and customer success
Cons
- Gong is frequently viewed as expensive, with high platform fees and per-seat costs that can be difficult for smaller teams to justify
- Users report occasional recording failures, delays in call availability, and difficulty locating or accessing past calls
- AI insights, transcription accuracy, search filters, and CRM syncing can be inconsistent, requiring manual verification or extra filtering
Product Overview
What each platform does and who it's for
Primary Category
The main classification for each product
Editorial Quality Rating
Independent expert panel ratings and quality validations
Bitrix24
Expert Score
Gong
Expert Score
Integration Ecosystem
Compare supported third-party apps and services
Bitrix24 Integrations
Gong Integrations
Platform Support
Supported platforms across each product
Bitrix24
Gong
Sentiment & Feedback
Real-world pros and cons from verified users
Bitrix24 Feedback
User sentiment analysis
- All-in-one suite combining email marketing, CRM, project management, and telephony.
- Generous free tier for up to 12 users, making it highly accessible for startups.
- Self-hosted option available for businesses with strict data security requirements.
- Strong social media integration and website builder tools.
- The interface is cluttered and overwhelming due to the sheer number of features.
- Email marketing features are basic compared to dedicated solutions like MailerLite.
- Setup and learning curve are steep; requires significant time to configure properly.
Gong Feedback
User sentiment analysis
- AI-generated summaries, keyword insights, and call analytics give teams actionable visibility into customer conversations and pipeline activity
- The platform is widely described as intuitive and easy to adopt for reviewing calls, coaching reps, and onboarding new team members
- Call insights and shared recordings support effective sales coaching, self-review, benchmarking, and cross-team handoffs between sales and customer success
- Integrations with tools such as Zoom, Google Workspace, and Salesforce make Gong a central part of many sales teams’ workflows
- Reliable call recording, transcription, and searchable call archives help reps revisit conversations and reduce manual note-taking
- Gong is frequently viewed as expensive, with high platform fees and per-seat costs that can be difficult for smaller teams to justify
- Users report occasional recording failures, delays in call availability, and difficulty locating or accessing past calls
- AI insights, transcription accuracy, search filters, and CRM syncing can be inconsistent, requiring manual verification or extra filtering
Feature Comparison
Detailed side-by-side capability checklist
Bitrix24
23/42 features
- AI Recommendations
- Conversation intelligence
- Deal intelligence
- Revenue intelligence
- App Integrations
- Workflows
- Communication
- Communication tools
- Conversation analytics
- Revenue Analytics
- Cross-device sync
- Telephony
- Website builder
- Bitrix24 combines CRM with task and project management
- Email marketing
- Automation
- Call recording
- Video calls
- Buyer signals
- CRM
- CRM integration
- CRM sync
- Contact Management
- Forecasting
- Lead Scoring & Segmentation
- Mobile CRM
- Other daily operations in one
- Pipeline Management
- Projects
- Revenue forecasting
- Sales Analytics
- Sales Pipeline & Deal Tracking
- Sales Pipeline Visualization
- Sales activity
- Sales coaching
- Sales engagement
- Team chat
- Pipeline analytics
- File storage
- Collaboration
- Documents
- Task management
Gong
20/42 features
- AI Recommendations
- Conversation intelligence
- Deal intelligence
- Revenue intelligence
- App Integrations
- Workflows
- Communication
- Communication tools
- Conversation analytics
- Revenue Analytics
- Cross-device sync
- Telephony
- Website builder
- Bitrix24 combines CRM with task and project management
- Email marketing
- Automation
- Call recording
- Video calls
- Buyer signals
- CRM
- CRM integration
- CRM sync
- Contact Management
- Forecasting
- Lead Scoring & Segmentation
- Mobile CRM
- Other daily operations in one
- Pipeline Management
- Projects
- Revenue forecasting
- Sales Analytics
- Sales Pipeline & Deal Tracking
- Sales Pipeline Visualization
- Sales activity
- Sales coaching
- Sales engagement
- Team chat
- Pipeline analytics
- File storage
- Collaboration
- Documents
- Task management
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Pricing & Plans
Compare plans, features, and starting points side-by-side
Bitrix24 Pricing
FREEMIUMBasic business tools.
Advanced CRM and marketing.
Complete team collaboration.
Gong Pricing
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Community Intelligence
Real-time crowdsourced comparison feedback and buyer signals.
Community Matchup Voting
Real-time crowdsourced buyer signals
Community vs. Editorial Alignment
Agreement between algorithmic rating & user voting
Draw
Calculated by features, pricing, support & ratings.
Awaiting Votes
Cast your vote above to update results.
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Share your decision anonymously with the community
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Head-to-Head Winner Analysis
Data-backed performance comparisons across pricing, features, usability, and support
Matchup Scoreboard
At-a-glance scorecard results
Weighted Overall Scorecard
Normalized composite performance scores
Smart Recommendation Matrix
Head-to-head decision matrix based on your business workflow
- Users wanting a streamlined, user-friendly workspace interface
- Teams looking for native integration with core workflow tools
- Teams needing broad multi-platform accessibility across desktop, mobile, and web
- Users wanting a streamlined, user-friendly workspace interface
- Teams looking for native integration with core workflow tools
- Buyers open to a newer or less-reviewed option (fewer reviews so far)
Bitrix24
Dimension scorecard
Multi-Dimension Performance
Winner Breakdown & Analysis
Tied for overall winner with a composite score of 87%.
Comparable pricing accessibility ($49/mo (Free Trial)).
Bitrix24 lists the most features (24 features).
Strong usability with a user rating of 4.4/5 stars.
Decent support with a user rating of 4.4/5 stars.
Widest platform availability (6 Platforms: Web, Windows, macOS, Linux +2 more).
Gong
Dimension scorecard
Multi-Dimension Performance
Winner Breakdown & Analysis
Tied for overall winner with a composite score of 84%.
Comparable pricing accessibility ($0/mo (No Free Trial)).
Offers 20 features (fewer than the category leader).
Strong usability with a user rating of 4.5/5 stars.
Ranked #1 for support with a user rating of 4.9/5 stars.
Available on 4 Platforms: Web, iOS, Android, Chrome Extension, fewer than the leader.
⚖️ Virtually Tied
Bitrix24 and Gong are extremely well-matched overall. If Value for Money is your priority, Gong has the edge — otherwise, your specific workflow requirements should be the deciding factor.
Composite Score Breakdown
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Frequently asked questions: Bitrix24 vs Gong
Which is better: Bitrix24 or Gong?
Bitrix24 and Gong are extremely well-matched overall. If Value for Money is your priority, Gong has the edge — otherwise, your specific workflow requirements should be the deciding factor. Neither product has a decisive overall lead, so the best choice depends on your workflow, budget and required integrations.
How do users rate Bitrix24 and Gong?
Bitrix24 is rated 4.4/5 from 62 user reviews. Gong is rated 4.7/5 from 5 user reviews. Ratings come from approved user reviews on SoftwareHope.
How much do Bitrix24 and Gong cost?
Bitrix24 has a free plan. Gong has a free plan. Always confirm current pricing on the vendor's site, as plans change.
Do Bitrix24 and Gong offer a free plan or free trial?
Bitrix24 offers a free plan and a free trial; Gong offers a free plan.
Which platforms do Bitrix24 and Gong support?
Bitrix24 supports Web, Windows, macOS, Linux, iOS and Android; Gong supports Web, iOS, Android and Chrome Extension.
Which is easier to use, Bitrix24 or Gong?
Bitrix24 has an ease-of-use rating of 4.4/5, Gong has an ease-of-use rating of 4.5/5. The difference is small, so both are similarly easy to adopt.
Most Helpful Reviews
Community-voted helpful feedback from verified users
Highly reliable software with great performance. Essential tool for professionals looking for efficiency and clean organization.
Highly reliable software with great performance. Essential tool for professionals looking for efficiency and clean organization.
Using Bitrix24 saved our team significant time every week. The features run smoothly without lag or complicated setup steps.
Bitrix24 has been an outstanding addition to our workflow. The intuitive interface and fast processing speed make completing daily tasks effortless.
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