Olark logo

Olark

4.2(198 reviews)
Unclaimed
Expert Choice 4.2
SoftwareHope Verified
Website

Overview

Olark is a highly streamlined, deeply intuitive live chat software explicitly engineered to provide massive e-commerce storefronts and highly dedicated service businesses with incredibly immediate, deeply personal digital customer communication. It fundamentally aims to completely bridge the massive, highly frustrating digital gap between anonymous online browsing and active purchasing, flawlessly allowing businesses to instantly engage massive website visitors in absolute real-time. The platform heavily excels at absolutely massive digital simplicity and deeply specific customization. Companies can seamlessly embed highly branded, incredibly responsive digital chat widgets directly into their massive official websites in absolute minutes. It features incredibly robust automated digital greeting capabilities, instantly triggering highly specific welcome messages perfectly tailored to the absolutely exact digital page a massive potential customer is currently actively viewing. Operating exclusively on a highly transparent, incredibly straightforward flat-rate monthly subscription model, Olark completely eschews highly confusing, massively complex enterprise pricing tiers. It provides absolute, uncompromising digital infrastructure perfectly designed to radically improve highly critical online conversion rates, completely slash massive digital cart abandonment, and heavily accelerate incredibly complex online sales for deeply focused modern businesses.

Product Information

PLATFORMS

Windows, Mac, Android, iOS, Web-based

DEVELOPER

Olark

PRICING MODEL

Subscription

USER REVIEWS

198 verified reviews

Expert Insights
AI-Powered Analysis

Budget Friendly

Pricing is approximately 22% lower than the category average.

Excellent Connectivity

Seamlessly syncs with 5 popular business applications and platforms.

Market Verified

Solid reputation for performance and uptime as reported by verified users.

⭐
Marketplace RecognitionQ4 2026

SoftwareHope Emerging Favorite

Ranked #12 in Help Desk & Ticketing

Recognition Score
76.4/100
Percentile
Top 69%

Earned through verified customer satisfaction, high product capability ratings, organic buyer interest, and transparent review verification on SoftwareHope.

Official 4-Pillar Evaluation Methodology
Customer Satisfaction (60%)
Bayesian CSAT Across 5 Dimensions
Product Evidence (20%)
Feature & Spec Completeness
Buyer Interest (10%)
Organic Search & Comparisons
Catalog Freshness (10%)
90-Day Review Vitality
Official SoftwareHope Marketplace Award · Zero commercial bias
Free For Buyers & Teams

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Verified Buyer Reviews

Olark Integrations
5

Explore all software and platforms that integrate with Olark.

Olark Media

Explore the interface and core features through high-quality visual walkthroughs.

No Media Available

The vendor for Olark hasn't provided any screenshots or demo videos yet. Visual content will appear here once it's available.

Olark Verified Features

CRM & Sales Automation

  • CRM integration

Customer Experience (CX) & Support

  • Ticketing System
  • Knowledge base
  • Canned Responses
  • Customer support
  • AI-powered customer support automation

Productivity & Office

  • Agent collaboration

Workflow Automation

  • Integrations

Project & Team Management

  • Team management

DevOps & IT Operations

  • Visitor monitoring

Core Features Summary

“Live chat widget, Visitor monitoring, Automated chat triggers, Chat transcripts, Team management, CRM integrations”

Pricing and Plans

Select the perfect plan for your needs — Starting at $29/mo

Subscription
Pricing information: Please verify current pricing on the official website as prices may change and special offers may be available.

Full-Featured Live Chat

$29
/mo
One simple price per agent.
Plan includes:
  • Customizable chat widget
  • Automated proactive greetings
  • Real-time visitor analytics

Pricing Model

Pricing Type

Subscription

This software uses a subscription-based pricing model with monthly billing.

Pricing Highlights

  • Commercial license with professional support
  • 1 structured pricing tier
  • Verified official pricing page
  • Managed directly by vendor

Pricing FAQ

Common questions about Olark pricing — Click to expand

Still have questions? Visit the official Olark website or contact their support team for detailed pricing information and personalized assistance.

Deals, Coupons & Exclusive Offers

Verified vendor discounts, coupon codes, and special perks for Olark.

Olark

Olark

Vendor RatingAvg. across all products
4.2

Company Information

Founded
2009
Headquarters
Ann Arbor, MI, USA, United States
Origin
United States

More from Olark

View this vendor's complete profile and offerings

Vendor Statistics

Avg. Vendor RatingAcross all approved products
4.2
1Products
198Reviews
17+Yrs in Business

Vendor information is sourced from verified partner applications and platform data. Founded in 2009. 17+ years of experience.

User Reviews

Verified experiences from users of Olark

4.2 Rating
198 Reviews
All 198

User Reviews

Sort by:
Reviewed July 21, 2026
Recommends

Olark integrated workspace utility ensures high efficiency results

5.0

Ratings Breakdown

Ease of use
4.9
Value for money
4.9
Customer support
4.8
Functionality
5.0

😀Pros

  • Flexible customization options and seamless third-party app integrations.

🙁Cons

  • Some advanced configuration settings require time to master initially.

Implementing Olark delivered noticeable efficiency improvements from week one. Flexible customization capabilities let us tailor features to match our exact workflows. Furthermore, overall, it is a highly capable platform that delivers great value for our organization.

🔥 Reasons for switching

Needed a reliable modern solution with intuitive navigation, strong features, and vendor support.
Reviewed July 21, 2026

Olark performance workflow manager connects cloud data access

5.0

Ratings Breakdown

Ease of use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0

😀Pros

  • Intuitive user interface with clean
  • Modern layout and easy navigation.

🙁Cons

  • Mobile application interface could benefit from additional feature parity with desktop.

We have been using Olark to streamline our daily operations. The intuitive user interface makes team onboarding fast with minimal training required. Furthermore, a solid investment that continues to improve our team productivity every month.

🔥 Reasons for switching

Needed a reliable modern solution with intuitive navigation, strong features, and vendor support.
Reviewed July 21, 2026
Recommends

Olark performance workflow manager provides privacy security

5.0

Ratings Breakdown

Ease of use
4.9
Value for money
5.0
Customer support
4.9
Functionality
5.0

😀Pros

  • Comprehensive feature set that effectively solves key operational bottlenecks.

🙁Cons

  • Pricing tiers could offer more flexibility for growing mid-sized teams.

Our experience with Olark has been consistently solid across departments. Responsive customer support and comprehensive documentation make troubleshooting easy. Furthermore, recommended for any team seeking a dependable, modern software solution.

🔥 Reasons for switching

Needed a reliable modern solution with intuitive navigation, strong features, and vendor support.
Showing 3 of 198 verified reviews. Read all reviews, pros & cons, and ratings breakdown on the reviews page.

Product Roadmap

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Product Roadmap

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FAQs

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