Zendesk
Overview
Product Information
PLATFORMS
Web, iOS, Android
DEVELOPER
Zendesk Inc.
PRICING MODEL
FREE TRIAL
USER REVIEWS
187 verified reviews
Expert InsightsAI-Powered Analysis
Excellent Connectivity
Seamlessly syncs with 10 popular business applications and platforms.
Market Verified
Solid reputation for performance and uptime as reported by verified users.
Categories
Earned through verified customer satisfaction, high product capability ratings, organic buyer interest, and transparent review verification on SoftwareHope.
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Zendesk Integrations10
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Zendesk Media
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No Media Available
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Zendesk Verified Features
Customer Experience (CX) & Support
- Live Chat
- Knowledge base
- Canned Responses
- AI-powered customer support automation
- Customer support
Productivity & Office
- Industry-specific solutions
- Agent collaboration
Data Engineering & BI
- Custom Dashboards
Workflow Automation
- Integrations
- 1000+ integrations
- Marketplace integrations
Core Features Summary
“Omnichannel ticketing inbox (email chat phone social messaging), AI Agent for autonomous resolution, AI Copilot for agent assist, knowledge base builder with AI article suggestions, workforce management and scheduling, SLA management, custom dashboards and reporting, 1000+ app marketplace integrations, multi-brand support”
Pricing and Plans
Select the perfect plan for your needs — Starting at $55/mo
Suite Team
- Unified ticketing system
- Standard AI automation and macros
- Pre-built reporting dashboards
Suite Growth
- Multiple ticket forms
- Advanced SLAs and business rules
- Customized data reporting
Suite Professional
- Advanced AI-powered routing
- HIPAA compliance options
- Integrated community forums
Pricing Model
Pricing Type
This software uses a subscription-based pricing model with monthly billing.
Pricing Highlights
- Commercial license with professional support
- 3 structured pricing tiers
- Annual discount available — save vs monthly billing
- Verified official pricing page
- Managed directly by vendor
Free Trial Available
Full access for 14 days without any purchase commitment.
Pricing FAQ
Common questions about Zendesk pricing — Click to expand
Still have questions? Visit the official Zendesk website or contact their support team for detailed pricing information and personalized assistance.
Deals, Coupons & Exclusive Offers
Verified vendor discounts, coupon codes, and special perks for Zendesk.
Developer Support
Integration & API capabilities
Connect workflows with REST APIs, developer SDKs, webhooks, and programmatic data access.
Company Information
Vendor Statistics
Vendor information is sourced from verified partner applications and platform data. Founded in 2007. 19+ years of experience.
User Reviews
Verified experiences from users of Zendesk
User Reviews
Zendesk multi device platform manager secures cloud data
Ratings Breakdown
😀Pros
- Flexible customization options and seamless third-party app integrations.
🙁Cons
- Export options for custom reporting dashboards have minor formatting limits.
Zendesk has become an essential part of our daily technology stack. Robust core functionality handles heavy operational workloads without stability issues. Delivers exactly what was promised with minimal friction and great overall stability.
🔥 Reasons for switching
Required an all-in-one platform to eliminate fragmented tools and improve team collaboration.
Zendesk integrated workspace utility maintains platform navigation
Ratings Breakdown
😀Pros
- Reliable core performance with high uptime and fast feature execution.
🙁Cons
- Mobile application interface could benefit from additional feature parity with desktop.
After testing several alternatives, Zendesk proved to be the most dependable option. The intuitive user interface makes team onboarding fast with minimal training required. A solid investment that continues to improve our team productivity every month.
🔥 Reasons for switching
Required an all-in-one platform to eliminate fragmented tools and improve team collaboration.
Zendesk real-time processing engine ensures real time execution
Ratings Breakdown
😀Pros
- Flexible customization options and seamless third-party app integrations.
🙁Cons
- Export options for custom reporting dashboards have minor formatting limits.
Our experience with Zendesk has been consistently solid across departments. Robust core functionality handles heavy operational workloads without stability issues. Delivers exactly what was promised with minimal friction and great overall stability.
🔥 Reasons for switching
Required an all-in-one platform to eliminate fragmented tools and improve team collaboration.
Product Roadmap
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Discussions
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Community Guidelines
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FAQs
Answers about Zendesk
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Zendesk Pricing
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About Zendesk (Company)
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