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  1. Compare
  2. JivoChat vs LiveChat

JivoChatvsLiveChat

Unbiased side-by-side comparison of verified reviews, user ratings, features, and pros/cons to help you decide which software fits your business needs.

JivoChat
JivoChat
⭐Emerging Favorite
4.5
(125 reviews)
View Profile ↗
LiveChat
LiveChat
🥈High Performer
4.7
(122 reviews)
View Profile ↗

Quick answer: JivoChat vs LiveChat

In our 2026 comparison of JivoChat and LiveChat, LiveChat comes out ahead overall (weighted score 93% vs 89% for JivoChat). JivoChat is rated 4.5/5 from 125 user reviews; LiveChat is rated 4.7/5 from 122 user reviews. JivoChat has a free plan; LiveChat starts at $20/month.

Last updated October 4, 2026

Key facts: JivoChat vs LiveChat
At a glanceJivoChatLiveChat
CategoryLive Chat SoftwareLive Chat Software
User rating4.5/5 (125 reviews)4.7/5 (122 reviews)
Starting priceFree plan$20/mo
Listed features1314
Integrations57
PlatformsWeb, MobileWeb, Mobile
Ease of use4.5/54.7/5
Customer support4.5/54.7/5
JivoChat:OverviewReviewsPricingAlternatives
LiveChat:OverviewReviewsPricingAlternatives
JivoChat

JivoChat

4.5
(125)

Starting Price

Freemium

Community Pulse

91%
Would Buy Again
90%
Good Value

Advanced Ratings

Usability
9.0
Performance
9.0
Support
9.0

Pros

  • Generous free plan supports unlimited chats and websites, customizable chat widget available in 20 languages, plus desktop, mobile, and browser agent apps .
  • Extremely fast and easy to integrate—simply add HTML code to your website footer, and you're live chatting within minutes, with live preview of user messages before they send .
  • Complete visitor info including social media profiles, location-based customer distribution, and real-time monitoring to see what pages visitors are browsing before initiating chats .

Cons

  • Doubling their prices in 2026 according to user reports, making the Professional plan ($10/agent/month) less competitive compared to alternatives like ProProfs or Tidio .
  • Less customizable than modern chat providers—fewer layout options, limited chat widget design flexibility, and fewer third-party integrations than competitors like LiveChat or Zendesk .
  • In comparison tests, JivoChat scored lower (7.8) than ProProfs Chat (8.5) and BotPenguin (8.6) on overall quality and performance metrics .
View Full Profile
LiveChat

LiveChat

4.7
(122)

Starting Price

Paid

Community Pulse

96%
Would Buy Again
94%
Good Value

Advanced Ratings

Usability
9.4
Performance
9.4
Support
9.4

Pros

  • Serves over 15,000+ global business organizations and facilitates rapid issue resolution via pre-loaded chatbots, FAQ tools, and canned responses that reduce handle times .
  • Powerful integrations with popular messaging apps including Telegram, Facebook Messenger, and WhatsApp—agents can reply to all channels directly from the LiveChat dashboard .
  • Vital sales and marketing tool, not just for customer service—departments use LiveChat to build marketing email lists, engage potential sales leads, and reduce cart abandonment .

Cons

  • Prone to server disconnects and service outages according to multiple user reviews—during disconnection, all loaded chats are lost, and new chats don't auto-populate at the top .
  • The baseline $20/agent/month Starter Plan is less expensive than Zendesk, but advanced features like unlimited chats, multiple departments, and white-label require higher Business tier .
  • The layout is described as "clumsy" by some users, with chronological chat loading that doesn't prioritize the most recent or unread conversations .
View Full Profile
Swipe to compare

Product Overview

What each platform does and who it's for

JivoChat
JivoChat
JivoChat is an incredibly intuitive, massively accessible digital customer communication platform explicitly engineered to completely completely democratize highly sophisticated corporate live chat and deeply complex massive omnichannel support specifically for highly ambitious small digital businesses. It fundamentally focuses absolutely entirely on massive digital simplicity, flawlessly allowing completely non-technical founders to seamlessly manage incredibly highly complex global support operations. The application heavily revolves around a deeply brilliant, highly automated digital message routing engine. Business owners can seamlessly perfectly execute incredibly massive complex multi-channel digital support responses absolutely completely in mere digital minutes, flawlessly automatically organizing deeply massive specific local web chats and seamlessly instantly generating highly critical massive digital WhatsApp messages without absolutely any incredibly expensive deeply complex software training. Operating on a highly transparent, strictly tiered digital subscription model, JivoChat completely heavily targets highly ambitious massive small business founders. It generously provides incredibly robust, absolute uncompromising digital infrastructure perfectly seamlessly including highly complex digital team collaboration and deeply robust digital massive chatbot tools, perfectly making it an absolutely indispensable global communication tool.
LiveChat
LiveChat
LiveChat is an incredibly robust, highly reliable digital customer communication application explicitly engineered to completely facilitate absolutely massive, deeply highly secure digital live web support. It fundamentally completely provides an incredibly deeply stable digital chat architecture, flawlessly specifically designed to seamlessly support incredibly highly complex modern digital web technologies absolutely typically broken by incredibly massive older support services. The software heavily utilizes incredibly advanced, deeply sophisticated digital message encryption. When absolute massive customers navigate to highly active digital domains, LiveChat seamlessly perfectly encrypts the absolute massive digital chat window entirely within the deeply secure digital browser bar, completely absolutely ensuring that deeply malicious external digital network administrators cannot perfectly seamlessly monitor specific digital support conversations. Operating as a highly accessible premium digital support portal, LiveChat is heavily utilized by absolutely massive global enterprises. It provides absolute, uncompromising digital communication perfectly designed to radically bypass incredibly highly restrictive digital response delays, completely seamlessly delivering incredibly massive digital support freedom to absolutely massive millions of highly demanding global digital customers globally.

Primary Category

The main classification for each product

JivoChat
JivoChat
Live Chat Software
LiveChat
LiveChat
Live Chat Software

Editorial Quality Rating

Independent expert panel ratings and quality validations

JivoChat

JivoChat

Expert Score

Standard
N/A
Editorial score pending audit
LiveChat

LiveChat

Expert Score

Standard
N/A
Editorial score pending audit

Integration Ecosystem

Compare supported third-party apps and services

JivoChat

JivoChat Integrations

5 supported apps
Slack integration logo
Slack
WhatsApp integration logo
WhatsApp
Telegram integration logo
Telegram
Facebook Messenger integration logo
Facebook Messenger
Viber integration logo
Viber
LiveChat

LiveChat Integrations

7 supported apps
Shopify integration logo
Shopify
Salesforce integration logo
Salesforce
WordPress integration logo
WordPress
Slack integration logo
Slack
HubSpot integration logo
HubSpot
Mailchimp integration logo
Mailchimp
Token Harbor integration logo
Token Harbor

Platform Support

Supported platforms across each product

JivoChat logo

JivoChat

2 Platforms
Web
Mobile
LiveChat logo

LiveChat

2 Platforms
Web
Mobile

Sentiment & Feedback

Real-world pros and cons from verified users

JivoChat

JivoChat Feedback

User sentiment analysis

High Praise
  • Generous free plan supports unlimited chats and websites, customizable chat widget available in 20 languages, plus desktop, mobile, and browser agent apps .
  • Extremely fast and easy to integrate—simply add HTML code to your website footer, and you're live chatting within minutes, with live preview of user messages before they send .
  • Complete visitor info including social media profiles, location-based customer distribution, and real-time monitoring to see what pages visitors are browsing before initiating chats .
  • Professional plan includes smart triggers for proactive chat invites, canned responses with automatic helper, chat transfer between agents, and integrations with Shopify, WordPress, Google Analytics, and Magento .
Common Gripes
  • Doubling their prices in 2026 according to user reports, making the Professional plan ($10/agent/month) less competitive compared to alternatives like ProProfs or Tidio .
  • Less customizable than modern chat providers—fewer layout options, limited chat widget design flexibility, and fewer third-party integrations than competitors like LiveChat or Zendesk .
  • In comparison tests, JivoChat scored lower (7.8) than ProProfs Chat (8.5) and BotPenguin (8.6) on overall quality and performance metrics .
LiveChat

LiveChat Feedback

User sentiment analysis

High Praise
  • Serves over 15,000+ global business organizations and facilitates rapid issue resolution via pre-loaded chatbots, FAQ tools, and canned responses that reduce handle times .
  • Powerful integrations with popular messaging apps including Telegram, Facebook Messenger, and WhatsApp—agents can reply to all channels directly from the LiveChat dashboard .
  • Vital sales and marketing tool, not just for customer service—departments use LiveChat to build marketing email lists, engage potential sales leads, and reduce cart abandonment .
  • Robust analytics tools for tracking chat performance, satisfaction rates, and agent productivity, plus web visitor monitoring to see behavior in real time .
Common Gripes
  • Prone to server disconnects and service outages according to multiple user reviews—during disconnection, all loaded chats are lost, and new chats don't auto-populate at the top .
  • The baseline $20/agent/month Starter Plan is less expensive than Zendesk, but advanced features like unlimited chats, multiple departments, and white-label require higher Business tier .
  • The layout is described as "clumsy" by some users, with chronological chat loading that doesn't prioritize the most recent or unread conversations .

Feature Comparison

Detailed side-by-side capability checklist

JivoChat

JivoChat

13/20 features

General & Miscellaneous
  • Eye-catchers
  • Tagging
Mobile & Remote Access
  • Mobile app
Collaboration
  • Pre-typed message preview
Analytics & Reporting
  • Visitor tracking
Project & Team Management
  • Team collaboration
Generative AI & LLMs
  • SmartTriggers
Customer Experience (CX) & Support
  • Chat features
  • Chat tagging
  • Customer service
  • Direct messaging and group chats
  • Group chat
  • Live Chat
  • Multi-channel support
  • Multichannel support
  • Real-time Chat
  • Team chat
Productivity & Office
  • Agent collaboration
  • Channel messaging
  • Collaboration
LiveChat

LiveChat

14/20 features

Leader
General & Miscellaneous
  • Eye-catchers
  • Tagging
Mobile & Remote Access
  • Mobile app
Collaboration
  • Pre-typed message preview
Analytics & Reporting
  • Visitor tracking
Project & Team Management
  • Team collaboration
Generative AI & LLMs
  • SmartTriggers
Customer Experience (CX) & Support
  • Chat features
  • Chat tagging
  • Customer service
  • Direct messaging and group chats
  • Group chat
  • Live Chat
  • Multi-channel support
  • Multichannel support
  • Real-time Chat
  • Team chat
Productivity & Office
  • Agent collaboration
  • Channel messaging
  • Collaboration

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Pricing & Plans

Compare plans, features, and starting points side-by-side

JivoChat

JivoChat Pricing

Paid
Starting Price
$19/mo
Basic
Current price: $0/lifetime

First 5 agents free.

Live chat on website
Desktop & mobile apps
2 months chat history
Professional
Current price: $19/mo

Advanced routing and proactive.

Proactive chat invitations
Detailed visitor info
Unlimited chat history
LiveChat

LiveChat Pricing

Paid
Starting Price
$20/mo
Starter
Current price: $20/mo

Small office setup.

60-day chat history
Basic widget customization
Ticketing system
Team
Current price: $41/mo

Full-time support teams.

Unlimited chat history
Full widget customization
Basic reporting

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Community Intelligence

Real-time crowdsourced comparison feedback and buyer signals.

Community Matchup Voting

Real-time crowdsourced buyer signals

0 votes
Who wins this matchup?
50% JivoChat50% LiveChat
Feature & Dimension Voting
0 / 7 Voted
Better Pricing & Plans
More Powerful Features
Faster Customer Support
Simpler Ease of Use
Overall Value for Money
Better for Startups / SMB
Better for Enterprise

Community vs. Editorial Alignment

Agreement between algorithmic rating & user voting

0 Votes Cast
Editorial Choice
LiveChat

LiveChat

Calculated by features, pricing, support & ratings.

Community Choice

Awaiting Votes

Cast your vote above to update results.

Which software did you choose?

Share your decision anonymously with the community

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Head-to-Head Winner Analysis

Data-backed performance comparisons across pricing, features, usability, and support

Matchup Scoreboard

At-a-glance scorecard results

JivoChat
JivoChat
1 Win
VS4 Ties
LiveChat
LiveChat
1 Win

Weighted Overall Scorecard

Normalized composite performance scores

JivoChat
89%
Recommended
LiveChat
93%

Smart Recommendation Matrix

Head-to-head decision matrix based on your business workflow

JivoChat
Choose JivoChat if…
Free / FreemiumEasy Onboarding
  • Teams seeking a zero-cost or freemium entry tier for JivoChat
  • Users wanting a streamlined, user-friendly workspace interface
  • Teams looking for native integration with core workflow tools
LiveChat
Choose LiveChat if…
Easy OnboardingTop Support
  • Users wanting a streamlined, user-friendly workspace interface
  • Teams looking for native integration with core workflow tools
  • Fast-moving teams needing fluid channel huddles, app bots, and external channel sharing
JivoChat

JivoChat

Dimension scorecard

Multi-Dimension Performance
⭐User Satisfaction90%
🖱️Ease of Use4.5 / 5 (90%)
💰Value for Money4.5 / 5 (90%)
🎧Support Quality4.5 / 5 (90%)
📊Market Trust125 (100%)
🔌Integration Ecosystem5 apps (71%)
🏅Expert Editorial ScoreNo data
👍Would Recommend91% (90%)
⚙️Feature Richness13 features (93%)
💸Pricing & Accessibility55%
💬Sentiment Balance4 Pros / 3 Cons (55%)
💻Platform Support2 Platforms (100%)
Winner Breakdown & Analysis
Overall Performance
Runner-up

JivoChat is a runner-up with a composite score of 89%.

Pricing & Value
Winner

JivoChat has the most accessible pricing ($19/mo (No Free Trial)).

Feature Completeness
Tied

Tied with a solid set of 13 features.

Usability & Design
Tied

Strong usability with a user rating of 4.5/5 stars.

Customer Support
Tied

Reliable support with a user rating of 4.5/5 stars.

Platform Support
Tied

Tied on platform availability (2 Platforms: Web, Mobile).

LiveChat

LiveChat

Dimension scorecard

Multi-Dimension Performance
⭐User Satisfaction93%
🖱️Ease of Use4.7 / 5 (94%)
💰Value for Money4.7 / 5 (94%)
🎧Support Quality4.7 / 5 (94%)
📊Market Trust122 (100%)
🔌Integration Ecosystem7 apps (100%)
🏅Expert Editorial ScoreNo data
👍Would Recommend96% (95%)
⚙️Feature Richness14 features (100%)
💸Pricing & Accessibility20%
💬Sentiment Balance4 Pros / 3 Cons (55%)
💻Platform Support2 Platforms (100%)
Winner Breakdown & Analysis
Overall Performance
Winner

LiveChat wins overall with a weighted score of 93% based on user rating, pricing, features, usability, and support.

Pricing & Value
Runner-up

Pricing: $20/mo (No Free Trial), a less accessible entry point than the leader.

Feature Completeness
Tied

Tied with a solid set of 14 features.

Usability & Design
Tied

Strong usability with a user rating of 4.7/5 stars.

Customer Support
Tied

Reliable support with a user rating of 4.7/5 stars.

Platform Support
Tied

Tied on platform availability (2 Platforms: Web, Mobile).

AI-Powered Decision Intelligence

Final Verdict:
LiveChat
LiveChat

Composite scores are within 5 points. LiveChat edges ahead on sample-size-adjusted user satisfaction.

Composite scores are within 5 points. LiveChat edges ahead on sample-size-adjusted user satisfaction.

Analysis Quality
high
Based on rich data across all key dimensions.
Weighted Composite Analysis · Updated October 2026
high Confidence Level
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Frequently asked questions: JivoChat vs LiveChat

Which is better: JivoChat or LiveChat?

Composite scores are within 5 points. LiveChat edges ahead on sample-size-adjusted user satisfaction. The best choice still depends on your team's workflow, budget and required integrations — use the side-by-side sections above to check the details that matter to you.

How do users rate JivoChat and LiveChat?

JivoChat is rated 4.5/5 from 125 user reviews. LiveChat is rated 4.7/5 from 122 user reviews. Ratings come from approved user reviews on SoftwareHope.

How much do JivoChat and LiveChat cost?

JivoChat has a free plan. LiveChat starts at $20/month. JivoChat has the lower entry price. Always confirm current pricing on the vendor's site, as plans change.

Do JivoChat and LiveChat offer a free plan or free trial?

JivoChat offers a free plan; LiveChat does not list a free plan or trial.

Which platforms do JivoChat and LiveChat support?

JivoChat supports Web and Mobile; LiveChat supports Web and Mobile.

Which is easier to use, JivoChat or LiveChat?

JivoChat has an ease-of-use rating of 4.5/5, LiveChat has an ease-of-use rating of 4.7/5. The difference is small, so both are similarly easy to adopt.

Most Helpful Reviews

Community-voted helpful feedback from verified users

JivoChat

JivoChat multi device platform manager provides cross platform

by Maya A.

Highly reliable software with great performance. Essential tool for professionals looking for efficiency and clean organization.

Pros:Integrates seamlessly across modern web browsers and desktop platforms.
Cons:Mobile companion app layout is simpler than desktop version.
Was this review helpful?
JivoChat

JivoChat performance workflow manager secures cross platform accessibility

by Quinton I.

Using JivoChat saved our team significant time every week. The features run smoothly without lag or complicated setup steps.

Pros:Strong privacy and security controls protect user data.
Cons:Tiered pricing options vary based on advanced feature usage.
Was this review helpful?
JivoChat

JivoChat intuitive dashboard interface ensures high efficiency results

by Umar R.

Highly reliable software with great performance. Essential tool for professionals looking for efficiency and clean organization.

Pros:JivoChat delivers fast performance with intuitive workflow controls.
Cons:Advanced customization options require a brief initial learning curve.
Was this review helpful?
JivoChat

JivoChat feature automation engine enables productive workspace

by Oliver K.

Using JivoChat saved our team significant time every week. The features run smoothly without lag or complicated setup steps.

Pros:User interface is clean, modern, and easy to navigate for daily tasks.
Cons:First-time catalog indexing takes initial background CPU processing.
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