LiveChatvsProProfs Chat
Unbiased side-by-side comparison of verified reviews, user ratings, features, and pros/cons to help you decide which software fits your business needs.
Quick answer: LiveChat vs ProProfs Chat
In our 2026 comparison of LiveChat and ProProfs Chat, LiveChat comes out ahead overall (weighted score 94% vs 86% for ProProfs Chat). LiveChat is rated 4.7/5 from 122 user reviews; ProProfs Chat is rated 4.3/5 from 118 user reviews. LiveChat starts at $20/month; ProProfs Chat starts at $15/month.
Last updated
| At a glance | LiveChat | ProProfs Chat |
|---|---|---|
| Category | Live Chat Software | Live Chat Software |
| User rating | 4.7/5 (122 reviews) | 4.3/5 (118 reviews) |
| Starting price | $20/mo | $15/mo |
| Listed features | 14 | 13 |
| Integrations | 7 | 5 |
| Platforms | Web, Mobile | Web, Mobile |
| Ease of use | 4.7/5 | 4.3/5 |
| Customer support | 4.7/5 | 4.3/5 |
LiveChat
Starting Price
Paid
Community Pulse
Advanced Ratings
Pros
- Serves over 15,000+ global business organizations and facilitates rapid issue resolution via pre-loaded chatbots, FAQ tools, and canned responses that reduce handle times .
- Powerful integrations with popular messaging apps including Telegram, Facebook Messenger, and WhatsApp—agents can reply to all channels directly from the LiveChat dashboard .
- Vital sales and marketing tool, not just for customer service—departments use LiveChat to build marketing email lists, engage potential sales leads, and reduce cart abandonment .
Cons
- Prone to server disconnects and service outages according to multiple user reviews—during disconnection, all loaded chats are lost, and new chats don't auto-populate at the top .
- The baseline $20/agent/month Starter Plan is less expensive than Zendesk, but advanced features like unlimited chats, multiple departments, and white-label require higher Business tier .
- The layout is described as "clumsy" by some users, with chronological chat loading that doesn't prioritize the most recent or unread conversations .
ProProfs Chat
Starting Price
Paid
Community Pulse
Advanced Ratings
Pros
- Extremely beginner-friendly with a clean interface and fast implementation—users consistently rate it 5/5 for ease of use and affordability .
- Generous free plan available (1 operator, basic chat features) with paid Team plan starting at just $19.99/operator/month (billed annually), making it budget-friendly .
- Real-time visitor monitoring with the ability to see what customers are typing before they send, plus proactive chat invitations to engage hesitant visitors .
Cons
- No spell check during live chats, requiring agents to type manually without autocorrect assistance—some users also note limited canned responses functionality .
- Free plan restricts reporting and integrations; advanced features like custom branding, detailed analytics, and white-label require higher-tier paid plans .
- Compared to JivoChat, ProProfs Chat scored slightly lower (8.5 vs 7.8) on overall quality in comparison tests, suggesting room for improvement .
Product Overview
What each platform does and who it's for
Primary Category
The main classification for each product
Editorial Quality Rating
Independent expert panel ratings and quality validations
LiveChat
Expert Score
ProProfs Chat
Expert Score
Integration Ecosystem
Compare supported third-party apps and services
LiveChat Integrations
ProProfs Chat Integrations
Platform Support
Supported platforms across each product
LiveChat
ProProfs Chat
Sentiment & Feedback
Real-world pros and cons from verified users
LiveChat Feedback
User sentiment analysis
- Serves over 15,000+ global business organizations and facilitates rapid issue resolution via pre-loaded chatbots, FAQ tools, and canned responses that reduce handle times .
- Powerful integrations with popular messaging apps including Telegram, Facebook Messenger, and WhatsApp—agents can reply to all channels directly from the LiveChat dashboard .
- Vital sales and marketing tool, not just for customer service—departments use LiveChat to build marketing email lists, engage potential sales leads, and reduce cart abandonment .
- Robust analytics tools for tracking chat performance, satisfaction rates, and agent productivity, plus web visitor monitoring to see behavior in real time .
- Prone to server disconnects and service outages according to multiple user reviews—during disconnection, all loaded chats are lost, and new chats don't auto-populate at the top .
- The baseline $20/agent/month Starter Plan is less expensive than Zendesk, but advanced features like unlimited chats, multiple departments, and white-label require higher Business tier .
- The layout is described as "clumsy" by some users, with chronological chat loading that doesn't prioritize the most recent or unread conversations .
ProProfs Chat Feedback
User sentiment analysis
- Extremely beginner-friendly with a clean interface and fast implementation—users consistently rate it 5/5 for ease of use and affordability .
- Generous free plan available (1 operator, basic chat features) with paid Team plan starting at just $19.99/operator/month (billed annually), making it budget-friendly .
- Real-time visitor monitoring with the ability to see what customers are typing before they send, plus proactive chat invitations to engage hesitant visitors .
- Integrates with major platforms including Salesforce, ZohoCRM, WordPress, Shopify, Magento, MailChimp, and Zendesk, offering flexibility for existing tech stacks .
- No spell check during live chats, requiring agents to type manually without autocorrect assistance—some users also note limited canned responses functionality .
- Free plan restricts reporting and integrations; advanced features like custom branding, detailed analytics, and white-label require higher-tier paid plans .
- Compared to JivoChat, ProProfs Chat scored slightly lower (8.5 vs 7.8) on overall quality in comparison tests, suggesting room for improvement .
Feature Comparison
Detailed side-by-side capability checklist
LiveChat
14/19 features
- Eye-catchers
- Tagging
- Pre-typed message preview
- Team collaboration
- Automation
- CRM integration
- AI Chatbots
- Chat features
- Chat greetings
- Chat tagging
- Customer service
- Direct messaging and group chats
- Group chat
- Live Chat
- Real-time Chat
- Team chat
- Unlimited chat data tracking
- Agent collaboration
- Collaboration
ProProfs Chat
12/19 features
- Eye-catchers
- Tagging
- Pre-typed message preview
- Team collaboration
- Automation
- CRM integration
- AI Chatbots
- Chat features
- Chat greetings
- Chat tagging
- Customer service
- Direct messaging and group chats
- Group chat
- Live Chat
- Real-time Chat
- Team chat
- Unlimited chat data tracking
- Agent collaboration
- Collaboration
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Pricing & Plans
Compare plans, features, and starting points side-by-side
LiveChat Pricing
PaidSmall office setup.
Full-time support teams.
ProProfs Chat Pricing
PaidPer operator / month.
Advanced chatbot features.
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Community Intelligence
Real-time crowdsourced comparison feedback and buyer signals.
Community Matchup Voting
Real-time crowdsourced buyer signals
Community vs. Editorial Alignment
Agreement between algorithmic rating & user voting
LiveChat
Calculated by features, pricing, support & ratings.
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Head-to-Head Winner Analysis
Data-backed performance comparisons across pricing, features, usability, and support
Matchup Scoreboard
At-a-glance scorecard results
Weighted Overall Scorecard
Normalized composite performance scores
Smart Recommendation Matrix
Head-to-head decision matrix based on your business workflow
- Teams prioritizing intuitive, zero-learning-curve UX and fast onboarding
- Teams looking for native integration with core workflow tools
- Buyers relying on extensive peer validation and battle-tested industry adoption
- Budget-conscious teams seeking competitive entry pricing ($15/mo)
- Teams looking for native integration with core workflow tools
- Fast-moving teams needing fluid channel huddles, app bots, and external channel sharing
LiveChat
Dimension scorecard
Multi-Dimension Performance
Winner Breakdown & Analysis
LiveChat wins overall with a weighted score of 94% based on user rating, pricing, features, usability, and support.
Comparable pricing accessibility ($20/mo (No Free Trial)).
Tied with a solid set of 14 features.
Ranked #1 for usability with a user rating of 4.7/5 stars.
Ranked #1 for support with a user rating of 4.7/5 stars.
Tied on platform availability (2 Platforms: Web, Mobile).
ProProfs Chat
Dimension scorecard
Multi-Dimension Performance
Winner Breakdown & Analysis
ProProfs Chat is a runner-up with a composite score of 86%.
Comparable pricing accessibility ($15/mo (No Free Trial)).
Tied with a solid set of 13 features.
Satisfactory usability with a user rating of 4.3/5 stars.
Decent support with a user rating of 4.3/5 stars.
Tied on platform availability (2 Platforms: Web, Mobile).
Final Verdict:LiveChat
LiveChat scores higher across 5 of 11 key dimensions with a 8-point lead in our weighted analysis.
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Frequently asked questions: LiveChat vs ProProfs Chat
Which is better: LiveChat or ProProfs Chat?
LiveChat scores higher across 5 of 11 key dimensions with a 8-point lead in our weighted analysis. The best choice still depends on your team's workflow, budget and required integrations — use the side-by-side sections above to check the details that matter to you.
How do users rate LiveChat and ProProfs Chat?
LiveChat is rated 4.7/5 from 122 user reviews. ProProfs Chat is rated 4.3/5 from 118 user reviews. Ratings come from approved user reviews on SoftwareHope.
How much do LiveChat and ProProfs Chat cost?
LiveChat starts at $20/month. ProProfs Chat starts at $15/month. ProProfs Chat has the lower entry price. Always confirm current pricing on the vendor's site, as plans change.
Which platforms do LiveChat and ProProfs Chat support?
LiveChat supports Web and Mobile; ProProfs Chat supports Web and Mobile.
Which is easier to use, LiveChat or ProProfs Chat?
LiveChat has an ease-of-use rating of 4.7/5, ProProfs Chat has an ease-of-use rating of 4.3/5. LiveChat is rated easier to use by reviewers.
Most Helpful Reviews
Community-voted helpful feedback from verified users
Using LiveChat saved our team significant time every week. The features run smoothly without lag or complicated setup steps.
Highly reliable software with great performance. Essential tool for professionals looking for efficiency and clean organization.
Using LiveChat saved our team significant time every week. The features run smoothly without lag or complicated setup steps.
Highly reliable software with great performance. Essential tool for professionals looking for efficiency and clean organization.
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