Unbiased side-by-side comparison of verified reviews, user ratings, features, and pros/cons to help you decide which software fits your business needs.


In our 2026 comparison of LiveAgent and LiveChat, the products are too closely matched to name a clear overall winner. LiveAgent is rated 4.5/5 from 4 user reviews; LiveChat is rated 4.7/5 from 122 user reviews. LiveAgent has a free plan; LiveChat starts at $20/month.
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| At a glance | LiveAgent | LiveChat |
|---|---|---|
| Category | Live Chat Software | Live Chat Software |
| User rating | 4.5/5 (4 reviews) | 4.7/5 (122 reviews) |
| Starting price | Free plan | $20/mo |
| Free trial | Yes | Not listed |
| Listed features | 29 | 14 |
| Integrations | 10 | 7 |
| Platforms | Web, Windows, macOS, iOS, Android | Web, Mobile |
| Ease of use | 4.5/5 | 4.7/5 |
| Customer support | 5.0/5 | 4.7/5 |
What each platform does and who it's for
The main classification for each product
Independent expert panel ratings and quality validations
Expert Score
Expert Score
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Supported platforms across each product
Real-world pros and cons from verified users
User sentiment analysis
User sentiment analysis
Detailed side-by-side capability checklist
29/35 features
14/35 features
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Compare plans, features, and starting points side-by-side
Small office setup.
Full-time support teams.
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Real-time crowdsourced comparison feedback and buyer signals.
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At-a-glance scorecard results
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Head-to-head decision matrix based on your business workflow
Dimension scorecard
Tied for overall winner with a composite score of 86%.
LiveAgent has the most accessible pricing ($15/mo (Free Trial)).
LiveAgent lists the most features (29 features).
Strong usability with a user rating of 4.5/5 stars.
Ranked #1 for support with a user rating of 5.0/5 stars.
Widest platform availability (5 Platforms: Web, Windows, macOS, iOS +1 more).
Dimension scorecard
Tied for overall winner with a composite score of 83%.
Pricing: $20/mo (No Free Trial), a less accessible entry point than the leader.
Offers 14 features (fewer than the category leader).
Strong usability with a user rating of 4.7/5 stars.
Decent support with a user rating of 4.7/5 stars.
Available on 2 Platforms: Web, Mobile, fewer than the leader.
LiveAgent and LiveChat are extremely well-matched overall. If User Satisfaction is your priority, LiveChat has the edge — otherwise, your specific workflow requirements should be the deciding factor.
Composite Score Breakdown
LiveAgent and LiveChat are extremely well-matched overall. If User Satisfaction is your priority, LiveChat has the edge — otherwise, your specific workflow requirements should be the deciding factor. Neither product has a decisive overall lead, so the best choice depends on your workflow, budget and required integrations.
LiveAgent is rated 4.5/5 from 4 user reviews. LiveChat is rated 4.7/5 from 122 user reviews. Ratings come from approved user reviews on SoftwareHope.
LiveAgent has a free plan. LiveChat starts at $20/month. LiveAgent has the lower entry price. Always confirm current pricing on the vendor's site, as plans change.
LiveAgent offers a free plan and a free trial; LiveChat does not list a free plan or trial.
LiveAgent supports Web, Windows, macOS, iOS and Android; LiveChat supports Web and Mobile.
LiveAgent has an ease-of-use rating of 4.5/5, LiveChat has an ease-of-use rating of 4.7/5. The difference is small, so both are similarly easy to adopt.
Community-voted helpful feedback from verified users
LiveAgent provides a straightforward, dependable solution that integrated smoothly into our operational stack. Uptime is consistent and user adoption across the team was immediate.
We have been using LiveAgent across our departments and appreciate the simplicity and stability of the system. It handles core workflows without unnecessary bloat.
The platform has streamlined our daily operations, providing reliable tools and responsive support. Configuration was quick and the feature set aligns well with our requirements.
A well-built tool that delivers consistent value. The interface is clean, performance is snappy, and our operational workflows run smoothly.
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