HelpshiftvsKayako
Unbiased side-by-side comparison of verified reviews, user ratings, features, and pros/cons to help you decide which software fits your business needs.
Quick answer: Helpshift vs Kayako
In our 2026 comparison of Helpshift and Kayako, Helpshift comes out ahead overall (weighted score 87% vs 72% for Kayako). Helpshift is rated 4.5/5 from 4 user reviews; Kayako is rated 4.5/5 from 5 user reviews. Helpshift starts at $150/month with a free trial; Kayako starts at $15/month.
Last updated
| At a glance | Helpshift | Kayako |
|---|---|---|
| Category | Help Desk & Ticketing | Help Desk & Ticketing |
| User rating | 4.5/5 (4 reviews) | 4.5/5 (5 reviews) |
| Starting price | $150/mo | $15/mo |
| Free trial | Yes | Not listed |
| Listed features | 18 | — |
| Integrations | 6 | 24 |
| Platforms | Web, iOS, Android, Windows, macOS | Web |
| Ease of use | 4.5/5 | 4.4/5 |
| Customer support | 5.0/5 | 4.8/5 |
Helpshift
Starting Price
Enterprise-focused pricing available on request; AI, messaging, and automation capabilities included based on plan.
Community Pulse
Advanced Ratings
Pros
- AI-driven automation
- Excellent in-app experience
- Scalable architecture
Cons
- Enterprise pricing
- Limited focus outside digital channels
- Requires implementation planning
Kayako
Starting Price
Starting at $15.00/month
Community Pulse
Advanced Ratings
Pros
- Automated responses reduce repetitive work and speed up ticket handling.
- Easy ticket assignment and smooth handoffs between departments.
- Internal notes make team collaboration and follow-ups much easier.
Cons
- Reporting tools lack flexibility when creating customized reports and analytics.
- Some users experience slow ticket loading and occasional interface issues.
- Initial setup and advanced administration can take time to learn.
Product Overview
What each platform does and who it's for
Primary Category
The main classification for each product
Editorial Quality Rating
Independent expert panel ratings and quality validations
Helpshift
Expert Score
Kayako
Expert Score
Integration Ecosystem
Compare supported third-party apps and services
Helpshift Integrations
Kayako Integrations
Platform Support
Supported platforms across each product
Helpshift
Kayako
Sentiment & Feedback
Real-world pros and cons from verified users
Helpshift Feedback
User sentiment analysis
- AI-driven automation
- Excellent in-app experience
- Scalable architecture
- Strong mobile support capabilities
- Enterprise pricing
- Limited focus outside digital channels
- Requires implementation planning
Kayako Feedback
User sentiment analysis
- Automated responses reduce repetitive work and speed up ticket handling.
- Easy ticket assignment and smooth handoffs between departments.
- Internal notes make team collaboration and follow-ups much easier.
- Keeps customer conversations organized in one central support inbox.
- Self-service portal helps customers find answers without contacting agents.
- Reporting tools lack flexibility when creating customized reports and analytics.
- Some users experience slow ticket loading and occasional interface issues.
- Initial setup and advanced administration can take time to learn.
Feature Comparison
Detailed side-by-side capability checklist
Helpshift
18/18 features
- Agent workspace
- Automation
- Bots
- Issue tracking
- AI Automation
- AI-powered customer support automation
- Canned Responses
- Customer engagement
- Customer support
- In-app support
- Knowledge base
- Messaging
- Mobile support
- Omni-channel Support (Email, Chat, Phone)
- Omni-channel Ticketing System
- Ticketing System
- Analytics
- Agent collaboration
Kayako
0/18 features
- Agent workspace
- Automation
- Bots
- Issue tracking
- AI Automation
- AI-powered customer support automation
- Canned Responses
- Customer engagement
- Customer support
- In-app support
- Knowledge base
- Messaging
- Mobile support
- Omni-channel Support (Email, Chat, Phone)
- Omni-channel Ticketing System
- Ticketing System
- Analytics
- Agent collaboration
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Pricing & Plans
Compare plans, features, and starting points side-by-side
Helpshift Pricing
Contact SalesKayako Pricing
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Community Intelligence
Real-time crowdsourced comparison feedback and buyer signals.
Community Matchup Voting
Real-time crowdsourced buyer signals
Community vs. Editorial Alignment
Agreement between algorithmic rating & user voting
Helpshift
Calculated by features, pricing, support & ratings.
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Head-to-Head Winner Analysis
Data-backed performance comparisons across pricing, features, usability, and support
Matchup Scoreboard
At-a-glance scorecard results
Weighted Overall Scorecard
Normalized composite performance scores
Smart Recommendation Matrix
Head-to-head decision matrix based on your business workflow
- Organizations requiring enterprise SLA support, governance, and custom security
- Users wanting a streamlined, user-friendly workspace interface
- Teams looking for native integration with core workflow tools
- Budget-conscious teams seeking competitive entry pricing ($15/mo)
- Users wanting a streamlined, user-friendly workspace interface
- Teams looking for native integration with core workflow tools
Helpshift
Dimension scorecard
Multi-Dimension Performance
Winner Breakdown & Analysis
Helpshift wins overall with a weighted score of 87% based on user rating, pricing, features, usability, and support.
Helpshift has the most accessible pricing ($150/mo (Free Trial)).
Helpshift lists the most features (18 features).
Strong usability with a user rating of 4.5/5 stars.
Reliable support with a user rating of 5.0/5 stars.
Widest platform availability (5 Platforms: Web, iOS, Android, Windows +1 more).
Kayako
Dimension scorecard
Multi-Dimension Performance
Winner Breakdown & Analysis
Kayako is a runner-up with a composite score of 72%.
Pricing: $15/mo (No Free Trial), a less accessible entry point than the leader.
Offers 0 features (fewer than the category leader).
Strong usability with a user rating of 4.4/5 stars.
Reliable support with a user rating of 4.8/5 stars.
Available on 1 Platform: Web, fewer than the leader.
Final Verdict:Helpshift
Helpshift scores higher across 2 of 11 key dimensions with a 15-point lead in our weighted analysis.
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Frequently asked questions: Helpshift vs Kayako
Which is better: Helpshift or Kayako?
Helpshift scores higher across 2 of 11 key dimensions with a 15-point lead in our weighted analysis. The best choice still depends on your team's workflow, budget and required integrations — use the side-by-side sections above to check the details that matter to you.
How do users rate Helpshift and Kayako?
Helpshift is rated 4.5/5 from 4 user reviews. Kayako is rated 4.5/5 from 5 user reviews. Ratings come from approved user reviews on SoftwareHope.
How much do Helpshift and Kayako cost?
Helpshift starts at $150/month with a free trial. Kayako starts at $15/month. Kayako has the lower entry price. Always confirm current pricing on the vendor's site, as plans change.
Do Helpshift and Kayako offer a free plan or free trial?
Helpshift offers a free trial; Kayako does not list a free plan or trial.
Which platforms do Helpshift and Kayako support?
Helpshift supports Web, iOS, Android, Windows and macOS; Kayako supports Web.
Which is easier to use, Helpshift or Kayako?
Helpshift has an ease-of-use rating of 4.5/5, Kayako has an ease-of-use rating of 4.4/5. The difference is small, so both are similarly easy to adopt.
Most Helpful Reviews
Community-voted helpful feedback from verified users
Helpshift provides a straightforward, dependable solution that integrated smoothly into our operational stack. Uptime is consistent and user adoption across the team was immediate.
We have been using Helpshift across our departments and appreciate the simplicity and stability of the system. It handles core workflows without unnecessary bloat.
The platform has streamlined our daily operations, providing reliable tools and responsive support. Configuration was quick and the feature set aligns well with our requirements.
A well-built tool that delivers consistent value. The interface is clean, performance is snappy, and our operational workflows run smoothly.
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