EngageBayvsHighrise CRM
Unbiased side-by-side comparison of verified reviews, user ratings, features, and pros/cons to help you decide which software fits your business needs.
Quick answer: EngageBay vs Highrise CRM
In our 2026 comparison of EngageBay and Highrise CRM, EngageBay comes out ahead overall (weighted score 90% vs 79% for Highrise CRM). EngageBay is rated 4.6/5 from 5 user reviews; Highrise CRM is rated 4.5/5 from 4 user reviews. EngageBay has a free plan; Highrise CRM starts at $24/month.
Last updated
| At a glance | EngageBay | Highrise CRM |
|---|---|---|
| Category | CRM | CRM |
| User rating | 4.6/5 (5 reviews) | 4.5/5 (4 reviews) |
| Starting price | Free plan | $24/mo |
| Free trial | Yes | Not listed |
| Listed features | 21 | 12 |
| Integrations | 6 | — |
| Platforms | Web, iOS, Android | Not specified |
| Ease of use | 4.5/5 | 4.5/5 |
| Customer support | 5.0/5 | 5.0/5 |
EngageBay
Starting Price
Freemium
Community Pulse
Advanced Ratings
Pros
- Exceptionally strong email marketing features with detailed open-rate, delivery rate, and click tracking analytics that help optimize campaign performance .
- Real-time consumer-facing chat functionality scores 4.89/5, enabling instant customer engagement directly from the CRM .
- Outstanding value for money with a 4.7/5 rating; the platform offers comprehensive sales, marketing, and service features at a fraction of competitor pricing .
Cons
- Navigation can feel overwhelming at first, especially when trying to understand all the different modules and settings as a new user .
- Payment processing limitations require users to leave the platform for invoice payments rather than completing transactions within the same interface .
- The all-in-one approach means some specialized features are less deep than best-of-breed alternatives for specific sales workflows .
Highrise CRM
Starting Price
Contact Vendor
Community Pulse
Advanced Ratings
Pros
- It is designed as a simple CRM to store, share, and manage leads and prospects, making it accessible for small to medium-sized teams .
- The platform facilitates communication between team members and helps manage follow-ups efficiently .
- It serves a diverse customer base, with notable clients including Massage Envy, Upwork, and Sony Music .
Cons
- Its market share is currently very small at an estimated 0.02%, suggesting it is not a dominant player in the CRM space .
- It faces strong competition from industry giants like Salesforce and HubSpot CRM .
- As a simpler CRM, it may lack the advanced features, complex automations, or deep integrations found in larger enterprise platforms.
Product Overview
What each platform does and who it's for
Editorial Quality Rating
Independent expert panel ratings and quality validations
EngageBay
Expert Score
Highrise CRM
Expert Score
Integration Ecosystem
Compare supported third-party apps and services
EngageBay Integrations
Highrise CRM Integrations
No top integrations listed
Platform Support
Supported platforms across each product
EngageBay
Highrise CRM
Platform support not specified
No platform details listed for this software
Sentiment & Feedback
Real-world pros and cons from verified users
EngageBay Feedback
User sentiment analysis
- Exceptionally strong email marketing features with detailed open-rate, delivery rate, and click tracking analytics that help optimize campaign performance .
- Real-time consumer-facing chat functionality scores 4.89/5, enabling instant customer engagement directly from the CRM .
- Outstanding value for money with a 4.7/5 rating; the platform offers comprehensive sales, marketing, and service features at a fraction of competitor pricing .
- High customer satisfaction for support quality; users rate customer support at 4.8/5, indicating responsive and helpful assistance .
- Navigation can feel overwhelming at first, especially when trying to understand all the different modules and settings as a new user .
- Payment processing limitations require users to leave the platform for invoice payments rather than completing transactions within the same interface .
- The all-in-one approach means some specialized features are less deep than best-of-breed alternatives for specific sales workflows .
Highrise CRM Feedback
User sentiment analysis
- It is designed as a simple CRM to store, share, and manage leads and prospects, making it accessible for small to medium-sized teams .
- The platform facilitates communication between team members and helps manage follow-ups efficiently .
- It serves a diverse customer base, with notable clients including Massage Envy, Upwork, and Sony Music .
- Most of its users are small businesses with 20 to 49 employees, indicating it is well-suited for companies of that size .
- Its market share is currently very small at an estimated 0.02%, suggesting it is not a dominant player in the CRM space .
- It faces strong competition from industry giants like Salesforce and HubSpot CRM .
- As a simpler CRM, it may lack the advanced features, complex automations, or deep integrations found in larger enterprise platforms.
Feature Comparison
Detailed side-by-side capability checklist
EngageBay
21/24 features
- Security
- Support workflows while reducing the need for several
- Team collaboration
- Email marketing
- Landing pages
- Marketing automation
- Automation
- A classic simple CRM and contact manager by Basecamp
- CRM
- CRM integration
- Campaigns
- Contact & Lead Management
- Customer conversations
- EngageBay combines CRM
- Helpdesk tools in one platform. Small businesses can manage contacts
- Keeping track of client emails and task queues
- Lead Scoring & Segmentation
- Mobile CRM
- Sales Pipeline & Deal Tracking
- Sales Pipeline Visualization
- Sales activity
- Live Chat
- Reporting & Analytics
- Appointment scheduling
Highrise CRM
12/24 features
- Security
- Support workflows while reducing the need for several
- Team collaboration
- Email marketing
- Landing pages
- Marketing automation
- Automation
- A classic simple CRM and contact manager by Basecamp
- CRM
- CRM integration
- Campaigns
- Contact & Lead Management
- Customer conversations
- EngageBay combines CRM
- Helpdesk tools in one platform. Small businesses can manage contacts
- Keeping track of client emails and task queues
- Lead Scoring & Segmentation
- Mobile CRM
- Sales Pipeline & Deal Tracking
- Sales Pipeline Visualization
- Sales activity
- Live Chat
- Reporting & Analytics
- Appointment scheduling
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Pricing & Plans
Compare plans, features, and starting points side-by-side
EngageBay Pricing
FREEMIUMAffordable all-in-one CRM.
Highrise CRM Pricing
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Community Intelligence
Real-time crowdsourced comparison feedback and buyer signals.
Community Matchup Voting
Real-time crowdsourced buyer signals
Community vs. Editorial Alignment
Agreement between algorithmic rating & user voting
EngageBay
Calculated by features, pricing, support & ratings.
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Head-to-Head Winner Analysis
Data-backed performance comparisons across pricing, features, usability, and support
Matchup Scoreboard
At-a-glance scorecard results
Weighted Overall Scorecard
Normalized composite performance scores
Smart Recommendation Matrix
Head-to-head decision matrix based on your business workflow
- Teams seeking a zero-cost or freemium entry tier for EngageBay
- Users wanting a streamlined, user-friendly workspace interface
- Teams looking for native integration with core workflow tools
- Users wanting a streamlined, user-friendly workspace interface
- SMBs and growing teams needing a streamlined CRM to track leads and close deals faster
- Organizations that place high importance on responsive customer support
EngageBay
Dimension scorecard
Multi-Dimension Performance
Winner Breakdown & Analysis
EngageBay wins overall with a weighted score of 90% based on user rating, pricing, features, usability, and support.
EngageBay has the most accessible pricing ($15/mo (Free Trial)).
EngageBay lists the most features (21 features).
Strong usability with a user rating of 4.5/5 stars.
Reliable support with a user rating of 5.0/5 stars.
Not enough data on the other product(s) to rank this dimension fairly.
Highrise CRM
Dimension scorecard
Multi-Dimension Performance
Winner Breakdown & Analysis
Highrise CRM is a runner-up with a composite score of 79%.
Pricing: $24/mo (No Free Trial), a less accessible entry point than the leader.
Offers 12 features (fewer than the category leader).
Strong usability with a user rating of 4.5/5 stars.
Reliable support with a user rating of 5.0/5 stars.
No data available for this product on this dimension yet.
Final Verdict:EngageBay
EngageBay scores higher across 3 of 11 key dimensions with a 11-point lead in our weighted analysis.
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Frequently asked questions: EngageBay vs Highrise CRM
Which is better: EngageBay or Highrise CRM?
EngageBay scores higher across 3 of 11 key dimensions with a 11-point lead in our weighted analysis. The best choice still depends on your team's workflow, budget and required integrations — use the side-by-side sections above to check the details that matter to you.
How do users rate EngageBay and Highrise CRM?
EngageBay is rated 4.6/5 from 5 user reviews. Highrise CRM is rated 4.5/5 from 4 user reviews. Ratings come from approved user reviews on SoftwareHope.
How much do EngageBay and Highrise CRM cost?
EngageBay has a free plan. Highrise CRM starts at $24/month. EngageBay has the lower entry price. Always confirm current pricing on the vendor's site, as plans change.
Do EngageBay and Highrise CRM offer a free plan or free trial?
EngageBay offers a free plan and a free trial; Highrise CRM does not list a free plan or trial.
Which platforms do EngageBay and Highrise CRM support?
EngageBay supports Web, iOS and Android; platform support is not specified for the others.
Which is easier to use, EngageBay or Highrise CRM?
EngageBay has an ease-of-use rating of 4.5/5, Highrise CRM has an ease-of-use rating of 4.5/5. The difference is small, so both are similarly easy to adopt.
Most Helpful Reviews
Community-voted helpful feedback from verified users
EngageBay gives our revenue team clear visibility over the entire sales pipeline. Lead tracking, activity logging, and stage transitions are seamless across the sales cycle.
We consolidated our customer communication channels into EngageBay and immediately saw improvements in deal velocity and followup consistency across our sales team.
Custom deal stages and automated followup reminders in EngageBay helped our account executives maintain high response rates. The visual dashboard gives executive leadership immediate clarity.
Its broad feature set and free plan are designed to reduce the need for several separate business applications.
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