CrispvsLiveChat
Unbiased side-by-side comparison of verified reviews, user ratings, features, and pros/cons to help you decide which software fits your business needs.
Quick answer: Crisp vs LiveChat
In our 2026 comparison of Crisp and LiveChat, LiveChat comes out ahead overall (weighted score 87% vs 86% for Crisp). Crisp is rated 4.5/5 from 5 user reviews; LiveChat is rated 4.7/5 from 122 user reviews. Crisp has a free plan; LiveChat starts at $20/month.
Last updated
| At a glance | Crisp | LiveChat |
|---|---|---|
| Category | Live Chat Software | Live Chat Software |
| User rating | 4.5/5 (5 reviews) | 4.7/5 (122 reviews) |
| Starting price | Free plan | $20/mo |
| Listed features | 21 | 14 |
| Integrations | 10 | 7 |
| Platforms | Web, iOS, Android | Web, Mobile |
| Ease of use | 4.5/5 | 4.7/5 |
| Customer support | 4.9/5 | 4.7/5 |
Crisp
Starting Price
Free plan available for 2 agents with basic live chat. Pro plan at $25/workspace/month for 4 agents. Unlimited plan at $95/workspace/month for unlimited agents. 14-day free trial on paid plans. Workspace-based pricing not per-seat.
Community Pulse
Advanced Ratings
Pros
- Free plan supporting 2 agents provides genuine functionality making it ideal for bootstrapped teams and early-stage startups, Workspace-based pricing eliminates per-seat cost scaling and is much more predictable for growing teams, MagicBrowse real-time visitor view is a unique capability at this price point enabling highly contextual support conversations, Co-browsing feature allows agents to guide users through the interface in real time reducing resolution friction, Multichannel inbox covers WhatsApp Messenger email and live chat without channel add-on fees on paid plans
- Free plan supporting 2 agents provides genuine functionality making it ideal for bootstrapped teams and early-stage startups
- Workspace-based pricing eliminates per-seat cost scaling and is much more predictable for growing teams
Cons
- Free plan limits to 2 agents which becomes a hard ceiling quickly for teams growing beyond initial setup, Email support functionality is less mature than dedicated email-first shared inbox tools in this category, Some integrations are restricted to the Unlimited plan requiring upgrade to access the full integration catalog
- Free plan limits to 2 agents which becomes a hard ceiling quickly for teams growing beyond initial setup
- Email support functionality is less mature than dedicated email-first shared inbox tools in this category
LiveChat
Starting Price
Paid
Community Pulse
Advanced Ratings
Pros
- Serves over 15,000+ global business organizations and facilitates rapid issue resolution via pre-loaded chatbots, FAQ tools, and canned responses that reduce handle times .
- Powerful integrations with popular messaging apps including Telegram, Facebook Messenger, and WhatsApp—agents can reply to all channels directly from the LiveChat dashboard .
- Vital sales and marketing tool, not just for customer service—departments use LiveChat to build marketing email lists, engage potential sales leads, and reduce cart abandonment .
Cons
- Prone to server disconnects and service outages according to multiple user reviews—during disconnection, all loaded chats are lost, and new chats don't auto-populate at the top .
- The baseline $20/agent/month Starter Plan is less expensive than Zendesk, but advanced features like unlimited chats, multiple departments, and white-label require higher Business tier .
- The layout is described as "clumsy" by some users, with chronological chat loading that doesn't prioritize the most recent or unread conversations .
Product Overview
What each platform does and who it's for
Primary Category
The main classification for each product
Editorial Quality Rating
Independent expert panel ratings and quality validations
Crisp
Expert Score
LiveChat
Expert Score
Integration Ecosystem
Compare supported third-party apps and services
Crisp Integrations
LiveChat Integrations
Platform Support
Supported platforms across each product
Crisp
LiveChat
Sentiment & Feedback
Real-world pros and cons from verified users
Crisp Feedback
User sentiment analysis
- Free plan supporting 2 agents provides genuine functionality making it ideal for bootstrapped teams and early-stage startups, Workspace-based pricing eliminates per-seat cost scaling and is much more predictable for growing teams, MagicBrowse real-time visitor view is a unique capability at this price point enabling highly contextual support conversations, Co-browsing feature allows agents to guide users through the interface in real time reducing resolution friction, Multichannel inbox covers WhatsApp Messenger email and live chat without channel add-on fees on paid plans
- Free plan supporting 2 agents provides genuine functionality making it ideal for bootstrapped teams and early-stage startups
- Workspace-based pricing eliminates per-seat cost scaling and is much more predictable for growing teams
- MagicBrowse real-time visitor view is a unique capability at this price point enabling highly contextual support conversations
- Co-browsing feature allows agents to guide users through the interface in real time reducing resolution friction
- Free plan limits to 2 agents which becomes a hard ceiling quickly for teams growing beyond initial setup, Email support functionality is less mature than dedicated email-first shared inbox tools in this category, Some integrations are restricted to the Unlimited plan requiring upgrade to access the full integration catalog
- Free plan limits to 2 agents which becomes a hard ceiling quickly for teams growing beyond initial setup
- Email support functionality is less mature than dedicated email-first shared inbox tools in this category
- Some integrations are restricted to the Unlimited plan requiring upgrade to access the full integration catalog
LiveChat Feedback
User sentiment analysis
- Serves over 15,000+ global business organizations and facilitates rapid issue resolution via pre-loaded chatbots, FAQ tools, and canned responses that reduce handle times .
- Powerful integrations with popular messaging apps including Telegram, Facebook Messenger, and WhatsApp—agents can reply to all channels directly from the LiveChat dashboard .
- Vital sales and marketing tool, not just for customer service—departments use LiveChat to build marketing email lists, engage potential sales leads, and reduce cart abandonment .
- Robust analytics tools for tracking chat performance, satisfaction rates, and agent productivity, plus web visitor monitoring to see behavior in real time .
- Prone to server disconnects and service outages according to multiple user reviews—during disconnection, all loaded chats are lost, and new chats don't auto-populate at the top .
- The baseline $20/agent/month Starter Plan is less expensive than Zendesk, but advanced features like unlimited chats, multiple departments, and white-label require higher Business tier .
- The layout is described as "clumsy" by some users, with chronological chat loading that doesn't prioritize the most recent or unread conversations .
Feature Comparison
Detailed side-by-side capability checklist
Crisp
21/27 features
- Communication
- Pre-typed message preview
- Content creation
- Customer communication tasks through a centralized software experience
- Helping users complete conversations
- Learning
- Research
- Crisp provides AI-powered capabilities for its target use cases
- Eye-catchers
- Tagging
- Shared inbox
- Team collaboration
- Automation
- Chat features
- Chat tagging
- Chatbot builder
- Co-browsing
- Customer service
- Direct messaging and group chats
- Group chat
- Knowledge base
- Live Chat
- Real-time Chat
- Team chat
- Agent collaboration
- Collaboration
- Proactive messaging
LiveChat
14/27 features
- Communication
- Pre-typed message preview
- Content creation
- Customer communication tasks through a centralized software experience
- Helping users complete conversations
- Learning
- Research
- Crisp provides AI-powered capabilities for its target use cases
- Eye-catchers
- Tagging
- Shared inbox
- Team collaboration
- Automation
- Chat features
- Chat tagging
- Chatbot builder
- Co-browsing
- Customer service
- Direct messaging and group chats
- Group chat
- Knowledge base
- Live Chat
- Real-time Chat
- Team chat
- Agent collaboration
- Collaboration
- Proactive messaging
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Pricing & Plans
Compare plans, features, and starting points side-by-side
Crisp Pricing
SUBSCRIPTIONLiveChat Pricing
PaidSmall office setup.
Full-time support teams.
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Community Intelligence
Real-time crowdsourced comparison feedback and buyer signals.
Community Matchup Voting
Real-time crowdsourced buyer signals
Community vs. Editorial Alignment
Agreement between algorithmic rating & user voting
LiveChat
Calculated by features, pricing, support & ratings.
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Head-to-Head Winner Analysis
Data-backed performance comparisons across pricing, features, usability, and support
Matchup Scoreboard
At-a-glance scorecard results
Weighted Overall Scorecard
Normalized composite performance scores
Smart Recommendation Matrix
Head-to-head decision matrix based on your business workflow
- Teams seeking a zero-cost or freemium entry tier for Crisp
- Users wanting a streamlined, user-friendly workspace interface
- Teams looking for native integration with core workflow tools
- Budget-conscious teams seeking competitive entry pricing ($20/mo)
- Users wanting a streamlined, user-friendly workspace interface
- Teams looking for native integration with core workflow tools
Crisp
Dimension scorecard
Multi-Dimension Performance
Winner Breakdown & Analysis
Crisp is a runner-up with a composite score of 86%.
Crisp has the most accessible pricing ($45/mo (No Free Trial)).
Crisp lists the most features (21 features).
Strong usability with a user rating of 4.5/5 stars.
Reliable support with a user rating of 4.9/5 stars.
Tied on platform availability (3 Platforms: Web, iOS, Android).
LiveChat
Dimension scorecard
Multi-Dimension Performance
Winner Breakdown & Analysis
LiveChat wins overall with a weighted score of 87% based on user rating, pricing, features, usability, and support.
Pricing: $20/mo (No Free Trial), a less accessible entry point than the leader.
Offers 14 features (fewer than the category leader).
Strong usability with a user rating of 4.7/5 stars.
Reliable support with a user rating of 4.7/5 stars.
Tied on platform availability (2 Platforms: Web, Mobile).
Final Verdict:LiveChat
Composite scores are within 5 points. LiveChat edges ahead on sample-size-adjusted user satisfaction.
Composite scores are within 5 points. LiveChat edges ahead on sample-size-adjusted user satisfaction.
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Frequently asked questions: Crisp vs LiveChat
Which is better: Crisp or LiveChat?
Composite scores are within 5 points. LiveChat edges ahead on sample-size-adjusted user satisfaction. The best choice still depends on your team's workflow, budget and required integrations — use the side-by-side sections above to check the details that matter to you.
How do users rate Crisp and LiveChat?
Crisp is rated 4.5/5 from 5 user reviews. LiveChat is rated 4.7/5 from 122 user reviews. Ratings come from approved user reviews on SoftwareHope.
How much do Crisp and LiveChat cost?
Crisp has a free plan. LiveChat starts at $20/month. LiveChat has the lower entry price. Always confirm current pricing on the vendor's site, as plans change.
Do Crisp and LiveChat offer a free plan or free trial?
Crisp offers a free plan; LiveChat does not list a free plan or trial.
Which platforms do Crisp and LiveChat support?
Crisp supports Web, iOS and Android; LiveChat supports Web and Mobile.
Which is easier to use, Crisp or LiveChat?
Crisp has an ease-of-use rating of 4.5/5, LiveChat has an ease-of-use rating of 4.7/5. The difference is small, so both are similarly easy to adopt.
Most Helpful Reviews
Community-voted helpful feedback from verified users
Crisp provides a straightforward, dependable solution that integrated smoothly into our operational stack. Uptime is consistent and user adoption across the team was immediate.
We have been using Crisp across our departments and appreciate the simplicity and stability of the system. It handles core workflows without unnecessary bloat.
The platform has streamlined our daily operations, providing reliable tools and responsive support. Configuration was quick and the feature set aligns well with our requirements.
A well-built tool that delivers consistent value. The interface is clean, performance is snappy, and our operational workflows run smoothly.
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