Act!vsEngageBay
Unbiased side-by-side comparison of verified reviews, user ratings, features, and pros/cons to help you decide which software fits your business needs.
Quick answer: Act! vs EngageBay
In our 2026 comparison of Act! and EngageBay, the products are too closely matched to name a clear overall winner. Act! is rated 4.5/5 from 4 user reviews; EngageBay is rated 4.6/5 from 5 user reviews. EngageBay has a free plan.
Last updated
| At a glance | Act! | EngageBay |
|---|---|---|
| Category | CRM | CRM |
| User rating | 4.5/5 (4 reviews) | 4.6/5 (5 reviews) |
| Starting price | Not listed | Free plan |
| Free trial | Not listed | Yes |
| Listed features | 13 | 10 |
| Integrations | 3 | 6 |
| Platforms | Not specified | Web, iOS, Android |
| Ease of use | 4.5/5 | 4.5/5 |
| Customer support | 5.0/5 | 5.0/5 |
Act!
Starting Price
Contact Vendor
Community Pulse
Advanced Ratings
Pros
- Contact and relationship management features designed for individual sales professionals and small teams focused on personalized customer engagement.
- Email marketing, campaign tracking, and opportunity management in a single platform without requiring multiple integrations.
- Library of pre-built integrations and custom connectors for popular business applications extends core CRM functionality.
Cons
- Interface modernization has been slower than competitors; some users report the platform feels less polished than newer cloud CRMs.
- Reporting and analytics depth is shallower than enterprise competitors; advanced custom reporting requires external tools.
- Marketing automation capabilities are more basic than dedicated platforms, suitable for simple campaigns but not complex nurturing sequences.
EngageBay
Starting Price
Freemium
Community Pulse
Advanced Ratings
Pros
- Exceptionally strong email marketing features with detailed open-rate, delivery rate, and click tracking analytics that help optimize campaign performance .
- Real-time consumer-facing chat functionality scores 4.89/5, enabling instant customer engagement directly from the CRM .
- Outstanding value for money with a 4.7/5 rating; the platform offers comprehensive sales, marketing, and service features at a fraction of competitor pricing .
Cons
- Navigation can feel overwhelming at first, especially when trying to understand all the different modules and settings as a new user .
- Payment processing limitations require users to leave the platform for invoice payments rather than completing transactions within the same interface .
- The all-in-one approach means some specialized features are less deep than best-of-breed alternatives for specific sales workflows .
Product Overview
What each platform does and who it's for
Editorial Quality Rating
Independent expert panel ratings and quality validations
Act!
Expert Score
EngageBay
Expert Score
Integration Ecosystem
Compare supported third-party apps and services
Act! Integrations
EngageBay Integrations
Platform Support
Supported platforms across each product
Act!
Platform support not specified
No platform details listed for this software
EngageBay
Sentiment & Feedback
Real-world pros and cons from verified users
Act! Feedback
User sentiment analysis
- Contact and relationship management features designed for individual sales professionals and small teams focused on personalized customer engagement.
- Email marketing, campaign tracking, and opportunity management in a single platform without requiring multiple integrations.
- Library of pre-built integrations and custom connectors for popular business applications extends core CRM functionality.
- Available across cloud, on-premise, and mobile platforms, providing deployment flexibility for different business requirements.
- Interface modernization has been slower than competitors; some users report the platform feels less polished than newer cloud CRMs.
- Reporting and analytics depth is shallower than enterprise competitors; advanced custom reporting requires external tools.
- Marketing automation capabilities are more basic than dedicated platforms, suitable for simple campaigns but not complex nurturing sequences.
EngageBay Feedback
User sentiment analysis
- Exceptionally strong email marketing features with detailed open-rate, delivery rate, and click tracking analytics that help optimize campaign performance .
- Real-time consumer-facing chat functionality scores 4.89/5, enabling instant customer engagement directly from the CRM .
- Outstanding value for money with a 4.7/5 rating; the platform offers comprehensive sales, marketing, and service features at a fraction of competitor pricing .
- High customer satisfaction for support quality; users rate customer support at 4.8/5, indicating responsive and helpful assistance .
- Navigation can feel overwhelming at first, especially when trying to understand all the different modules and settings as a new user .
- Payment processing limitations require users to leave the platform for invoice payments rather than completing transactions within the same interface .
- The all-in-one approach means some specialized features are less deep than best-of-breed alternatives for specific sales workflows .
Feature Comparison
Detailed side-by-side capability checklist
Act!
13/17 features
- API & Webhook Integrations
- App Integrations
- Security
- Team collaboration
- Marketing integration
- Automation
- CRM
- CRM integration
- Contact & Lead Management
- Contact Management
- Lead Scoring & Segmentation
- Lead generation
- Mobile CRM
- Sales Pipeline & Deal Tracking
- Sales Pipeline Visualization
- Sales automation
- Reporting & Analytics
EngageBay
10/17 features
- API & Webhook Integrations
- App Integrations
- Security
- Team collaboration
- Marketing integration
- Automation
- CRM
- CRM integration
- Contact & Lead Management
- Contact Management
- Lead Scoring & Segmentation
- Lead generation
- Mobile CRM
- Sales Pipeline & Deal Tracking
- Sales Pipeline Visualization
- Sales automation
- Reporting & Analytics
Pricing & Plans
Compare plans, features, and starting points side-by-side
Act! Pricing
Custom configurations tailored to your organization.
EngageBay Pricing
FREEMIUMAffordable all-in-one CRM.
Community Intelligence
Real-time crowdsourced comparison feedback and buyer signals.
Community Matchup Voting
Real-time crowdsourced buyer signals
Community vs. Editorial Alignment
Agreement between algorithmic rating & user voting
Draw
Calculated by features, pricing, support & ratings.
Awaiting Votes
Cast your vote above to update results.
Which software did you choose?
Share your decision anonymously with the community
Promote Your Tool to Act! vs EngageBay Buyers
Feature your software prominently in the sidebar & pricing pages of Act! vs EngageBay to capture high-intent CRM evaluators.
Head-to-Head Winner Analysis
Data-backed performance comparisons across pricing, features, usability, and support
Matchup Scoreboard
At-a-glance scorecard results
Weighted Overall Scorecard
Normalized composite performance scores
Smart Recommendation Matrix
Head-to-head decision matrix based on your business workflow
- Users wanting a streamlined, user-friendly workspace interface
- Teams looking for native integration with core workflow tools
- SMBs and growing teams needing a streamlined CRM to track leads and close deals faster
- Users wanting a streamlined, user-friendly workspace interface
- Teams looking for native integration with core workflow tools
- Teams needing broad multi-platform accessibility across desktop, mobile, and web
Act!
Dimension scorecard
Multi-Dimension Performance
Winner Breakdown & Analysis
Tied for overall winner with a composite score of 87%.
Pricing: Contact Vendor (No Free Trial), a less accessible entry point than the leader.
Act! lists the most features (13 features).
Strong usability with a user rating of 4.5/5 stars.
Reliable support with a user rating of 5.0/5 stars.
No data available for this product on this dimension yet.
EngageBay
Dimension scorecard
Multi-Dimension Performance
Winner Breakdown & Analysis
Tied for overall winner with a composite score of 87%.
EngageBay has the most accessible pricing ($15/mo (Free Trial)).
Offers 10 features (fewer than the category leader).
Strong usability with a user rating of 4.5/5 stars.
Reliable support with a user rating of 5.0/5 stars.
Not enough data on the other product(s) to rank this dimension fairly.
⚖️ Virtually Tied
Act! and EngageBay are extremely well-matched overall. If Feature Richness is your priority, Act! has the edge — otherwise, your specific workflow requirements should be the deciding factor.
Composite Score Breakdown
Promote Your Software to CRM Decision Makers
Frequently asked questions: Act! vs EngageBay
Which is better: Act! or EngageBay?
Act! and EngageBay are extremely well-matched overall. If Feature Richness is your priority, Act! has the edge — otherwise, your specific workflow requirements should be the deciding factor. Neither product has a decisive overall lead, so the best choice depends on your workflow, budget and required integrations.
How do users rate Act! and EngageBay?
Act! is rated 4.5/5 from 4 user reviews. EngageBay is rated 4.6/5 from 5 user reviews. Ratings come from approved user reviews on SoftwareHope.
How much do Act! and EngageBay cost?
EngageBay has a free plan. Always confirm current pricing on the vendor's site, as plans change.
Do Act! and EngageBay offer a free plan or free trial?
Act! does not list a free plan or trial; EngageBay offers a free plan and a free trial.
Which platforms do Act! and EngageBay support?
EngageBay supports Web, iOS and Android; platform support is not specified for the others.
Which is easier to use, Act! or EngageBay?
Act! has an ease-of-use rating of 4.5/5, EngageBay has an ease-of-use rating of 4.5/5. The difference is small, so both are similarly easy to adopt.
Most Helpful Reviews
Community-voted helpful feedback from verified users
Act! gives our revenue team clear visibility over the entire sales pipeline. Lead tracking, activity logging, and stage transitions are seamless across the sales cycle.
Custom deal stages and automated followup reminders in Act! helped our account executives maintain high response rates. The visual dashboard gives executive leadership immediate clarity.
We consolidated our customer communication channels into Act! and immediately saw improvements in deal velocity and followup consistency across our sales team.
An easy-to-configure CRM platform that covers lead capture, contact history, and pipeline analytics without overwhelming sales reps with unnecessary complexity.
Trending Software
Calculated via real engagement & conversions
Best Alternatives in CRM
Other highly-rated software you might want to consider
