Drag logo

Drag

4.5(4 reviews)
Unclaimed
Expert Choice 4.4
SoftwareHope Verified
Website

Overview

Drag operates as a Chrome extension within Gmail giving Google Workspace teams a Kanban-first approach to shared inbox management. Each board can represent a shared inbox a Google Group or a custom workflow stage. Automation rules handle assignment tagging and SLA enforcement on higher plans. AI tagging is available across all tiers for intent-based inbox sorting. The tool appeals to small teams managing customer support sales pipelines or internal task queues from Gmail. Third-party reviews note inconsistencies in customer support responsiveness and billing practices that prospective buyers should evaluate carefully.

Product Information

PLATFORMS

Web, iOS, Android

DEVELOPER

DragApp

PRICING MODEL

FREEMIUM

FREE PLAN

Free Plan Available

FREE TRIAL

7 Days Free Trial

USER REVIEWS

4 verified reviews

Expert Insights
AI-Powered Analysis

Budget Friendly

Pricing is approximately 16% lower than the category average.

Excellent Connectivity

Seamlessly syncs with 8 popular business applications and platforms.

Market Verified

Solid reputation for performance and uptime as reported by verified users.

Free For Buyers & Teams

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Verified Buyer Reviews

Drag Media

Explore the interface and core features through high-quality visual walkthroughs.

No Media Available

The vendor for Drag hasn't provided any screenshots or demo videos yet. Visual content will appear here once it's available.

Drag Verified Features

Project & Team Management

  • Team collaboration
  • Kanban Boards

Customer Experience (CX) & Support

  • Team chat
  • Direct messaging and group chats
  • Group chat
  • Real-time Chat
  • Chat features

Productivity & Office

  • Collaboration tools

General & Miscellaneous

  • Tagging

Generative AI & LLMs

  • Automation rules
  • Automation

Core Features Summary

“Kanban boards inside Gmail, shared inboxes, email assignment and tagging, private notes and mentions, automation rules (basic and advanced), shared labels, AI email tagging, SLA rules (Pro plan), multi-board support, collision detection”

Pricing and Plans

Select the perfect plan for your needs — Starting at $8/mo

Free Plan Available
Premium Plans
7-Day Free Trial
Pricing information: Please verify current pricing on the official website as prices may change and special offers may be available.

Free 7-day trial available with no credit card required. Starter plan from /usernth billed annually. Plus plan from $12/usernth billed annually. Pro plan from $16/usernth billed annually. Custom pricing for teams of 50 or re users.

$8
/mo

Pricing Model

Pricing Type

Freemium

This software offers a free version with optional paid upgrades.

Pricing Highlights

  • Free entry level with premium upgrades
  • 1 structured pricing tier
  • Verified official pricing page
  • Managed directly by vendor

Free Trial Available

Risk-Free

Full access for 7 days without any purchase commitment.

Pricing FAQ

Common questions about Drag pricing — Click to expand

Still have questions? Visit the official Drag website or contact their support team for detailed pricing information and personalized assistance.

Deals, Coupons & Exclusive Offers

Verified vendor discounts, coupon codes, and special perks for Drag.

Customer Support Rating

Based on verified owner assessment

Good Support
3.9/ 5.0
78% Satisfaction
Verified Support QualityDirect Vendor Data

DragApp

Vendor RatingAvg. across all products
4.5

Company Information

More from DragApp

View this vendor's complete profile and offerings

Vendor Statistics

Avg. Vendor RatingAcross all approved products
4.5
1Products
4Reviews
1Free Trial
Rating Breakdown
Ease of Use
4.3
Value for Money
4.4
Customer Support
3.9
Functionality
4.2

Vendor information is sourced from verified partner applications and platform data.

User Reviews

Verified experiences from users of Drag

4.5 Rating
4 Reviews
All 4

User Reviews

Sort by:
Reviewed August 28, 2026

Reliable performance and clean setup

5.0

Ratings Breakdown

Ease of use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0

😀Pros

  • Clean
  • Responsive user interface with minimal learning curve for team members.

🙁Cons

  • Advanced customization options require initial exploration of settings menus.

Drag provides a straightforward, dependable solution that integrated smoothly into our operational stack. Uptime is consistent and user adoption across the team was immediate.

🔥 Reasons for switching

Needed a modern, dependable software platform to streamline core operational processes.
Reviewed August 14, 2026

Essential platform for daily operations

5.0

Ratings Breakdown

Ease of use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0

😀Pros

  • Reliable system performance
  • High uptime
  • And straightforward administrative controls.

🙁Cons

  • Exporting very large data sets can take a few moments to generate.

We have been using Drag across our departments and appreciate the simplicity and stability of the system. It handles core workflows without unnecessary bloat.

🔥 Reasons for switching

Required intuitive tools with high reliability and straightforward administrative setup.
Reviewed July 31, 2026

Intuitive interface with great efficiency

4.0

Ratings Breakdown

Ease of use
4.0
Value for money
4.5
Customer support
5.0
Functionality
4.5

😀Pros

  • Quick initial setup with flexible configuration options tailored to our workflow.

🙁Cons

  • Documentation for specialized edge-case configurations could be more extensive.

The platform has streamlined our daily operations, providing reliable tools and responsive support. Configuration was quick and the feature set aligns well with our requirements.

🔥 Reasons for switching

Sought an efficient solution with responsive support and clean interface design.
Showing 3 of 4 verified reviews. Read all reviews, pros & cons, and ratings breakdown on the reviews page.

Product Roadmap

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Product Roadmap

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