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  1. Compare
  2. LiveAgent vs LiveChat

LiveAgentvsLiveChat

Unbiased side-by-side comparison of verified reviews, user ratings, features, and pros/cons to help you decide which software fits your business needs.

LiveAgent
LiveAgent
4.5
(4 reviews)
View Profile ↗
LiveChat
LiveChat
🥈High Performer
4.7
(122 reviews)
View Profile ↗

Quick answer: LiveAgent vs LiveChat

In our 2026 comparison of LiveAgent and LiveChat, the products are too closely matched to name a clear overall winner. LiveAgent is rated 4.5/5 from 4 user reviews; LiveChat is rated 4.7/5 from 122 user reviews. LiveAgent has a free plan; LiveChat starts at $20/month.

Last updated October 4, 2026

Key facts: LiveAgent vs LiveChat
At a glanceLiveAgentLiveChat
CategoryLive Chat SoftwareLive Chat Software
User rating4.5/5 (4 reviews)4.7/5 (122 reviews)
Starting priceFree plan$20/mo
Free trialYesNot listed
Listed features2914
Integrations107
PlatformsWeb, Windows, macOS, iOS, AndroidWeb, Mobile
Ease of use4.5/54.7/5
Customer support5.0/54.7/5
LiveAgent:OverviewReviewsPricingAlternatives
LiveChat:OverviewReviewsPricingAlternatives
LiveAgent

LiveAgent

4.5
(4)

Starting Price

Free plan available with limited features. Small Business plan at $15/agent/month billed annually ($9 with annual discount). Medium Business plan at $29/agent/month. Large Business plan at $49/agent/month. Enterprise plan at $69/agent/month. Free trial for 30 days available with no credit card required.

Community Pulse

0%
Would Buy Again
95%
Good Value

Advanced Ratings

Usability
9.0
Performance
9.5
Support
10.0

Pros

  • Built-in call center with IVR call recording and routing eliminates the need for a separate telephony subscription
  • Agent gamification through leaderboards and performance badges is a meaningful team engagement differentiator
  • 200+ native integrations cover virtually every major CRM e-commerce and collaboration tool category

Cons

  • Interface design has not kept pace with newer competitors and feels dated in the current UI landscape
  • Feature breadth can be overwhelming during initial setup especially for teams with simpler support needs
  • Some users report performance slowdowns during peak usage periods on shared infrastructure
View Full Profile
LiveChat

LiveChat

4.7
(122)

Starting Price

Paid

Community Pulse

96%
Would Buy Again
94%
Good Value

Advanced Ratings

Usability
9.4
Performance
9.4
Support
9.4

Pros

  • Serves over 15,000+ global business organizations and facilitates rapid issue resolution via pre-loaded chatbots, FAQ tools, and canned responses that reduce handle times .
  • Powerful integrations with popular messaging apps including Telegram, Facebook Messenger, and WhatsApp—agents can reply to all channels directly from the LiveChat dashboard .
  • Vital sales and marketing tool, not just for customer service—departments use LiveChat to build marketing email lists, engage potential sales leads, and reduce cart abandonment .

Cons

  • Prone to server disconnects and service outages according to multiple user reviews—during disconnection, all loaded chats are lost, and new chats don't auto-populate at the top .
  • The baseline $20/agent/month Starter Plan is less expensive than Zendesk, but advanced features like unlimited chats, multiple departments, and white-label require higher Business tier .
  • The layout is described as "clumsy" by some users, with chronological chat loading that doesn't prioritize the most recent or unread conversations .
View Full Profile
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Product Overview

What each platform does and who it's for

LiveAgent
LiveAgent
LiveAgent serves small and mid-sized businesses across retail software financial services and hospitality that need comprehensive multichannel support without enterprise pricing. The platform covers more communication channels under one roof than most competitors including phone which typically requires a separate subscription. Over 200 native integrations cover CRM e-commerce marketing and collaboration tools. The interface has been criticized for feeling dated but the breadth of features at each price point is widely considered excellent value. LiveAgent competes with Freshdesk Zendesk and Kayako.
LiveChat
LiveChat
LiveChat is an incredibly robust, highly reliable digital customer communication application explicitly engineered to completely facilitate absolutely massive, deeply highly secure digital live web support. It fundamentally completely provides an incredibly deeply stable digital chat architecture, flawlessly specifically designed to seamlessly support incredibly highly complex modern digital web technologies absolutely typically broken by incredibly massive older support services. The software heavily utilizes incredibly advanced, deeply sophisticated digital message encryption. When absolute massive customers navigate to highly active digital domains, LiveChat seamlessly perfectly encrypts the absolute massive digital chat window entirely within the deeply secure digital browser bar, completely absolutely ensuring that deeply malicious external digital network administrators cannot perfectly seamlessly monitor specific digital support conversations. Operating as a highly accessible premium digital support portal, LiveChat is heavily utilized by absolutely massive global enterprises. It provides absolute, uncompromising digital communication perfectly designed to radically bypass incredibly highly restrictive digital response delays, completely seamlessly delivering incredibly massive digital support freedom to absolutely massive millions of highly demanding global digital customers globally.

Primary Category

The main classification for each product

LiveAgent
LiveAgent
Live Chat Software
LiveChat
LiveChat
Live Chat Software

Editorial Quality Rating

Independent expert panel ratings and quality validations

LiveAgent

LiveAgent

Expert Score

Elite Choice
4.5/ 5.0
Verified Editorial Score
LiveChat

LiveChat

Expert Score

Standard
N/A
Editorial score pending audit

Integration Ecosystem

Compare supported third-party apps and services

LiveAgent

LiveAgent Integrations

10 supported apps
Shopify integration logo
Shopify
WooCommerce integration logo
WooCommerce
Salesforce integration logo
Salesforce
Zapier integration logo
Zapier
Slack integration logo
Slack
HubSpot integration logo
HubSpot
Jira integration logo
Jira
Mailchimp integration logo
Mailchimp
Twilio integration logo
Twilio
Magento integration logo
Magento
LiveChat

LiveChat Integrations

7 supported apps
Shopify integration logo
Shopify
Salesforce integration logo
Salesforce
WordPress integration logo
WordPress
Slack integration logo
Slack
HubSpot integration logo
HubSpot
Mailchimp integration logo
Mailchimp
Token Harbor integration logo
Token Harbor

Platform Support

Supported platforms across each product

LiveAgent logo

LiveAgent

5 Platforms
Web
Windows
macOS
iOS
Android
LiveChat logo

LiveChat

2 Platforms
Web
Mobile

Sentiment & Feedback

Real-world pros and cons from verified users

LiveAgent

LiveAgent Feedback

User sentiment analysis

High Praise
  • Built-in call center with IVR call recording and routing eliminates the need for a separate telephony subscription
  • Agent gamification through leaderboards and performance badges is a meaningful team engagement differentiator
  • 200+ native integrations cover virtually every major CRM e-commerce and collaboration tool category
  • 30-day free trial with no credit card required provides the most generous evaluation period in this list
  • Free plan available for teams that need basic functionality without financial commitment
Common Gripes
  • Interface design has not kept pace with newer competitors and feels dated in the current UI landscape
  • Feature breadth can be overwhelming during initial setup especially for teams with simpler support needs
  • Some users report performance slowdowns during peak usage periods on shared infrastructure
LiveChat

LiveChat Feedback

User sentiment analysis

High Praise
  • Serves over 15,000+ global business organizations and facilitates rapid issue resolution via pre-loaded chatbots, FAQ tools, and canned responses that reduce handle times .
  • Powerful integrations with popular messaging apps including Telegram, Facebook Messenger, and WhatsApp—agents can reply to all channels directly from the LiveChat dashboard .
  • Vital sales and marketing tool, not just for customer service—departments use LiveChat to build marketing email lists, engage potential sales leads, and reduce cart abandonment .
  • Robust analytics tools for tracking chat performance, satisfaction rates, and agent productivity, plus web visitor monitoring to see behavior in real time .
Common Gripes
  • Prone to server disconnects and service outages according to multiple user reviews—during disconnection, all loaded chats are lost, and new chats don't auto-populate at the top .
  • The baseline $20/agent/month Starter Plan is less expensive than Zendesk, but advanced features like unlimited chats, multiple departments, and white-label require higher Business tier .
  • The layout is described as "clumsy" by some users, with chronological chat loading that doesn't prioritize the most recent or unread conversations .

Feature Comparison

Detailed side-by-side capability checklist

LiveAgent

LiveAgent

29/35 features

Leader
Workflow Automation
  • 200+ integrations
  • Integrations
Collaboration
  • Communication
  • Pre-typed message preview
General & Miscellaneous
  • Eye-catchers
  • Tagging
Calling & Communication
  • Universal inbox (email chat phone social forums)
Project & Team Management
  • Team collaboration
E-commerce & Payments
  • E-commerce
Generative AI & LLMs
  • Automation
  • Automation rules
Media & Creative Tools
  • Call recording
  • Multilingual
CRM & Sales Automation
  • Agent gamification with leaderboards and badges
Customer Experience (CX) & Support
  • Call center with IVR and call recording
  • Canned Responses
  • Chat features
  • Chat tagging
  • Customer Portal
  • Customer portal with knowledge base
  • Customer service
  • Direct messaging and group chats
  • Group chat
  • Hybrid ticket stream
  • Knowledge base
  • Live Chat
  • Multi-channel support
  • Multichannel support
  • Multilingual support
  • Real-time Chat
  • SLA Management
  • Team chat
Productivity & Office
  • Agent collaboration
  • Collaboration
  • Collaboration tools
LiveChat

LiveChat

14/35 features

Workflow Automation
  • 200+ integrations
  • Integrations
Collaboration
  • Communication
  • Pre-typed message preview
General & Miscellaneous
  • Eye-catchers
  • Tagging
Calling & Communication
  • Universal inbox (email chat phone social forums)
Project & Team Management
  • Team collaboration
E-commerce & Payments
  • E-commerce
Generative AI & LLMs
  • Automation
  • Automation rules
Media & Creative Tools
  • Call recording
  • Multilingual
CRM & Sales Automation
  • Agent gamification with leaderboards and badges
Customer Experience (CX) & Support
  • Call center with IVR and call recording
  • Canned Responses
  • Chat features
  • Chat tagging
  • Customer Portal
  • Customer portal with knowledge base
  • Customer service
  • Direct messaging and group chats
  • Group chat
  • Hybrid ticket stream
  • Knowledge base
  • Live Chat
  • Multi-channel support
  • Multichannel support
  • Multilingual support
  • Real-time Chat
  • SLA Management
  • Team chat
Productivity & Office
  • Agent collaboration
  • Collaboration
  • Collaboration tools

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Pricing & Plans

Compare plans, features, and starting points side-by-side

LiveAgent

LiveAgent Pricing

Freemium
Starting Price
$15/mo
Pricing Overview
Free plan available with limited features. Small Business plan at $15/agent/month billed annually ($9 with annual discount). Medium Business plan at $29/agent/month. Large Business plan at $49/agent/month. Enterprise plan at $69/agent/month. Free trial for 30 days available with no credit card required.
LiveChat

LiveChat Pricing

Paid
Starting Price
$20/mo
Starter
Current price: $20/mo

Small office setup.

60-day chat history
Basic widget customization
Ticketing system
Team
Current price: $41/mo

Full-time support teams.

Unlimited chat history
Full widget customization
Basic reporting

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Community Intelligence

Real-time crowdsourced comparison feedback and buyer signals.

Community Matchup Voting

Real-time crowdsourced buyer signals

0 votes
Who wins this matchup?
50% LiveAgent50% LiveChat
Feature & Dimension Voting
0 / 7 Voted
Better Pricing & Plans
More Powerful Features
Faster Customer Support
Simpler Ease of Use
Overall Value for Money
Better for Startups / SMB
Better for Enterprise

Community vs. Editorial Alignment

Agreement between algorithmic rating & user voting

0 Votes Cast
Editorial Choice

Draw

Calculated by features, pricing, support & ratings.

Community Choice

Awaiting Votes

Cast your vote above to update results.

Which software did you choose?

Share your decision anonymously with the community

Ad Placement Spot
Available Spot

Promote to LiveAgent vs LiveChat Buyers

Capture high-intent Live Chat Software evaluators

Available Slot
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Head-to-Head Winner Analysis

Data-backed performance comparisons across pricing, features, usability, and support

Matchup Scoreboard

At-a-glance scorecard results

LiveAgent
LiveAgent
4 Wins
VS2 Ties
LiveChat
LiveChat
0 Wins

Weighted Overall Scorecard

Normalized composite performance scores

LiveAgent
86%
LiveChat
83%

Smart Recommendation Matrix

Head-to-head decision matrix based on your business workflow

LiveAgent
Choose LiveAgent if…
Free / FreemiumEasy Onboarding
  • Teams seeking a zero-cost or freemium entry tier for LiveAgent
  • Users wanting a streamlined, user-friendly workspace interface
  • Teams looking for native integration with core workflow tools
LiveChat
Choose LiveChat if…
Easy OnboardingMarket Favorite
  • Users wanting a streamlined, user-friendly workspace interface
  • Teams looking for native integration with core workflow tools
  • Buyers relying on extensive peer validation and battle-tested industry adoption
LiveAgent

LiveAgent

Dimension scorecard

Multi-Dimension Performance
⭐User Satisfaction84%
🖱️Ease of Use4.5 / 5 (90%)
💰Value for Money4.8 / 5 (95%)
🎧Support Quality5.0 / 5 (100%)
📊Market Trust4 (33%)
🔌Integration Ecosystem10 apps (100%)
🏅Expert Editorial Score4.5 / 5 (90%)
👍Would Recommend0% (25%)
⚙️Feature Richness29 features (100%)
💸Pricing & Accessibility85%
💬Sentiment Balance5 Pros / 3 Cons (58%)
💻Platform Support5 Platforms (100%)
Winner Breakdown & Analysis
Overall Performance
Tied

Tied for overall winner with a composite score of 86%.

Pricing & Value
Winner

LiveAgent has the most accessible pricing ($15/mo (Free Trial)).

Feature Completeness
Winner

LiveAgent lists the most features (29 features).

Usability & Design
Tied

Strong usability with a user rating of 4.5/5 stars.

Customer Support
Winner

Ranked #1 for support with a user rating of 5.0/5 stars.

Platform Support
Winner

Widest platform availability (5 Platforms: Web, Windows, macOS, iOS +1 more).

LiveChat

LiveChat

Dimension scorecard

Multi-Dimension Performance
⭐User Satisfaction93%
🖱️Ease of Use4.7 / 5 (94%)
💰Value for Money4.7 / 5 (94%)
🎧Support Quality4.7 / 5 (94%)
📊Market Trust122 (100%)
🔌Integration Ecosystem7 apps (70%)
🏅Expert Editorial ScoreNo data
👍Would Recommend96% (95%)
⚙️Feature Richness14 features (48%)
💸Pricing & Accessibility20%
💬Sentiment Balance4 Pros / 3 Cons (55%)
💻Platform Support2 Platforms (40%)
Winner Breakdown & Analysis
Overall Performance
Tied

Tied for overall winner with a composite score of 83%.

Pricing & Value
Runner-up

Pricing: $20/mo (No Free Trial), a less accessible entry point than the leader.

Feature Completeness
Runner-up

Offers 14 features (fewer than the category leader).

Usability & Design
Tied

Strong usability with a user rating of 4.7/5 stars.

Customer Support
Runner-up

Decent support with a user rating of 4.7/5 stars.

Platform Support
Runner-up

Available on 2 Platforms: Web, Mobile, fewer than the leader.

AI-Powered Decision Intelligence

⚖️ Virtually Tied

LiveAgent and LiveChat are extremely well-matched overall. If User Satisfaction is your priority, LiveChat has the edge — otherwise, your specific workflow requirements should be the deciding factor.

Composite Score Breakdown

1stLiveAgent86pts
2ndLiveChat83pts
Analysis Quality
high
Based on rich data across all key dimensions.
Weighted Composite Analysis · Updated October 2026
high Confidence Level
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Frequently asked questions: LiveAgent vs LiveChat

Which is better: LiveAgent or LiveChat?

LiveAgent and LiveChat are extremely well-matched overall. If User Satisfaction is your priority, LiveChat has the edge — otherwise, your specific workflow requirements should be the deciding factor. Neither product has a decisive overall lead, so the best choice depends on your workflow, budget and required integrations.

How do users rate LiveAgent and LiveChat?

LiveAgent is rated 4.5/5 from 4 user reviews. LiveChat is rated 4.7/5 from 122 user reviews. Ratings come from approved user reviews on SoftwareHope.

How much do LiveAgent and LiveChat cost?

LiveAgent has a free plan. LiveChat starts at $20/month. LiveAgent has the lower entry price. Always confirm current pricing on the vendor's site, as plans change.

Do LiveAgent and LiveChat offer a free plan or free trial?

LiveAgent offers a free plan and a free trial; LiveChat does not list a free plan or trial.

Which platforms do LiveAgent and LiveChat support?

LiveAgent supports Web, Windows, macOS, iOS and Android; LiveChat supports Web and Mobile.

Which is easier to use, LiveAgent or LiveChat?

LiveAgent has an ease-of-use rating of 4.5/5, LiveChat has an ease-of-use rating of 4.7/5. The difference is small, so both are similarly easy to adopt.

Most Helpful Reviews

Community-voted helpful feedback from verified users

LiveAgent

Reliable performance and clean setup

by Ritu Sen

LiveAgent provides a straightforward, dependable solution that integrated smoothly into our operational stack. Uptime is consistent and user adoption across the team was immediate.

Pros:Clean, responsive user interface with minimal learning curve for team members.
Cons:Advanced customization options require initial exploration of settings menus.
Was this review helpful?
LiveAgent

Essential platform for daily operations

by Arjun S.

We have been using LiveAgent across our departments and appreciate the simplicity and stability of the system. It handles core workflows without unnecessary bloat.

Pros:Reliable system performance, high uptime, and straightforward administrative controls.
Cons:Exporting very large data sets can take a few moments to generate.
Was this review helpful?
LiveAgent

Intuitive interface with great efficiency

by Olivia X.

The platform has streamlined our daily operations, providing reliable tools and responsive support. Configuration was quick and the feature set aligns well with our requirements.

Pros:Quick initial setup with flexible configuration options tailored to our workflow.
Cons:Documentation for specialized edge-case configurations could be more extensive.
Was this review helpful?
LiveAgent

Solid features with dependable uptime

by David C.

A well-built tool that delivers consistent value. The interface is clean, performance is snappy, and our operational workflows run smoothly.

Pros:Consistent feature updates and dependable customer support whenever guidance is needed.
Cons:Initial configuration requires reviewing default notification settings.
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