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  1. Compare
  2. JivoChat vs ProProfs Chat

JivoChatvsProProfs Chat

Unbiased side-by-side comparison of verified reviews, user ratings, features, and pros/cons to help you decide which software fits your business needs.

JivoChat
JivoChat
⭐Emerging Favorite
4.5
(125 reviews)
View Profile ↗
ProProfs Chat
ProProfs Chat
⭐Emerging Favorite
4.3
(118 reviews)
View Profile ↗

Quick answer: JivoChat vs ProProfs Chat

In our 2026 comparison of JivoChat and ProProfs Chat, JivoChat comes out ahead overall (weighted score 91% vs 88% for ProProfs Chat). JivoChat is rated 4.5/5 from 125 user reviews; ProProfs Chat is rated 4.3/5 from 118 user reviews. JivoChat has a free plan; ProProfs Chat starts at $15/month.

Last updated September 20, 2026

Key facts: JivoChat vs ProProfs Chat
At a glanceJivoChatProProfs Chat
CategoryLive Chat SoftwareLive Chat Software
User rating4.5/5 (125 reviews)4.3/5 (118 reviews)
Starting priceFree plan$15/mo
Listed features1313
Integrations55
PlatformsWeb, MobileWeb, Mobile
Ease of use4.5/54.3/5
Customer support4.5/54.3/5
JivoChat:OverviewReviewsPricingAlternatives
ProProfs Chat:OverviewReviewsPricingAlternatives
JivoChat

JivoChat

4.5
(125)

Starting Price

Freemium

Community Pulse

91%
Would Buy Again
90%
Good Value

Advanced Ratings

Usability
9.0
Performance
9.0
Support
9.0

Pros

  • Generous free plan supports unlimited chats and websites, customizable chat widget available in 20 languages, plus desktop, mobile, and browser agent apps .
  • Extremely fast and easy to integrate—simply add HTML code to your website footer, and you're live chatting within minutes, with live preview of user messages before they send .
  • Complete visitor info including social media profiles, location-based customer distribution, and real-time monitoring to see what pages visitors are browsing before initiating chats .

Cons

  • Doubling their prices in 2026 according to user reports, making the Professional plan ($10/agent/month) less competitive compared to alternatives like ProProfs or Tidio .
  • Less customizable than modern chat providers—fewer layout options, limited chat widget design flexibility, and fewer third-party integrations than competitors like LiveChat or Zendesk .
  • In comparison tests, JivoChat scored lower (7.8) than ProProfs Chat (8.5) and BotPenguin (8.6) on overall quality and performance metrics .
View Full Profile
ProProfs Chat

ProProfs Chat

4.3
(118)

Starting Price

Paid

Community Pulse

86%
Would Buy Again
86%
Good Value

Advanced Ratings

Usability
8.6
Performance
8.6
Support
8.6

Pros

  • Extremely beginner-friendly with a clean interface and fast implementation—users consistently rate it 5/5 for ease of use and affordability .
  • Generous free plan available (1 operator, basic chat features) with paid Team plan starting at just $19.99/operator/month (billed annually), making it budget-friendly .
  • Real-time visitor monitoring with the ability to see what customers are typing before they send, plus proactive chat invitations to engage hesitant visitors .

Cons

  • No spell check during live chats, requiring agents to type manually without autocorrect assistance—some users also note limited canned responses functionality .
  • Free plan restricts reporting and integrations; advanced features like custom branding, detailed analytics, and white-label require higher-tier paid plans .
  • Compared to JivoChat, ProProfs Chat scored slightly lower (8.5 vs 7.8) on overall quality in comparison tests, suggesting room for improvement .
View Full Profile
Swipe to compare

Product Overview

What each platform does and who it's for

JivoChat
JivoChat
JivoChat is an incredibly intuitive, massively accessible digital customer communication platform explicitly engineered to completely completely democratize highly sophisticated corporate live chat and deeply complex massive omnichannel support specifically for highly ambitious small digital businesses. It fundamentally focuses absolutely entirely on massive digital simplicity, flawlessly allowing completely non-technical founders to seamlessly manage incredibly highly complex global support operations. The application heavily revolves around a deeply brilliant, highly automated digital message routing engine. Business owners can seamlessly perfectly execute incredibly massive complex multi-channel digital support responses absolutely completely in mere digital minutes, flawlessly automatically organizing deeply massive specific local web chats and seamlessly instantly generating highly critical massive digital WhatsApp messages without absolutely any incredibly expensive deeply complex software training. Operating on a highly transparent, strictly tiered digital subscription model, JivoChat completely heavily targets highly ambitious massive small business founders. It generously provides incredibly robust, absolute uncompromising digital infrastructure perfectly seamlessly including highly complex digital team collaboration and deeply robust digital massive chatbot tools, perfectly making it an absolutely indispensable global communication tool.
ProProfs Chat
ProProfs Chat
ProProfs Chat is an incredibly streamlined, massively focused digital live chat platform explicitly engineered specifically to completely completely bypass incredibly highly restrictive digital customer communication delays on massive digital e-commerce platforms. It fundamentally entirely ignores deeply complex general digital web browsing, flawlessly optimizing absolutely massive digital support routing strictly for incredibly highly massive digital sales conversion. The application heavily revolves around incredibly brilliant, highly advanced digital lead parsing algorithms. It seamlessly completely instantly intercepts highly interested digital web visitors from absolutely massive global digital campaigns, flawlessly re-routing the incredibly massive digital chat data through highly intelligent, perfectly completely automated digital chat operators, completely ensuring absolute flawless customer engagement. Operating entirely as an absolutely massively accessible freemium digital web utility, ProProfs Chat is heavily supported by standard digital premium subscriptions. It provides absolutely uncompromising, incredibly rapid digital chat access perfectly designed to radically empower incredibly massive global digital businesses to completely bypass deeply oppressive digital support bottlenecks and seamlessly convert highly interested global digital traffic absolutely instantly.

Primary Category

The main classification for each product

JivoChat
JivoChat
Live Chat Software
ProProfs Chat
ProProfs Chat
Live Chat Software

Editorial Quality Rating

Independent expert panel ratings and quality validations

JivoChat

JivoChat

Expert Score

Standard
N/A
Editorial score pending audit
ProProfs Chat

ProProfs Chat

Expert Score

Standard
N/A
Editorial score pending audit

Integration Ecosystem

Compare supported third-party apps and services

JivoChat

JivoChat Integrations

5 supported apps
Slack integration logo
Slack
WhatsApp integration logo
WhatsApp
Telegram integration logo
Telegram
Facebook Messenger integration logo
Facebook Messenger
Viber integration logo
Viber
ProProfs Chat

ProProfs Chat Integrations

5 supported apps
Salesforce integration logo
Salesforce
Slack integration logo
Slack
Mailchimp integration logo
Mailchimp
Zendesk integration logo
Zendesk
Help Scout integration logo
Help Scout

Platform Support

Supported platforms across each product

JivoChat logo

JivoChat

2 Platforms
Web
Mobile
ProProfs Chat logo

ProProfs Chat

2 Platforms
Web
Mobile

Sentiment & Feedback

Real-world pros and cons from verified users

JivoChat

JivoChat Feedback

User sentiment analysis

High Praise
  • Generous free plan supports unlimited chats and websites, customizable chat widget available in 20 languages, plus desktop, mobile, and browser agent apps .
  • Extremely fast and easy to integrate—simply add HTML code to your website footer, and you're live chatting within minutes, with live preview of user messages before they send .
  • Complete visitor info including social media profiles, location-based customer distribution, and real-time monitoring to see what pages visitors are browsing before initiating chats .
  • Professional plan includes smart triggers for proactive chat invites, canned responses with automatic helper, chat transfer between agents, and integrations with Shopify, WordPress, Google Analytics, and Magento .
Common Gripes
  • Doubling their prices in 2026 according to user reports, making the Professional plan ($10/agent/month) less competitive compared to alternatives like ProProfs or Tidio .
  • Less customizable than modern chat providers—fewer layout options, limited chat widget design flexibility, and fewer third-party integrations than competitors like LiveChat or Zendesk .
  • In comparison tests, JivoChat scored lower (7.8) than ProProfs Chat (8.5) and BotPenguin (8.6) on overall quality and performance metrics .
ProProfs Chat

ProProfs Chat Feedback

User sentiment analysis

High Praise
  • Extremely beginner-friendly with a clean interface and fast implementation—users consistently rate it 5/5 for ease of use and affordability .
  • Generous free plan available (1 operator, basic chat features) with paid Team plan starting at just $19.99/operator/month (billed annually), making it budget-friendly .
  • Real-time visitor monitoring with the ability to see what customers are typing before they send, plus proactive chat invitations to engage hesitant visitors .
  • Integrates with major platforms including Salesforce, ZohoCRM, WordPress, Shopify, Magento, MailChimp, and Zendesk, offering flexibility for existing tech stacks .
Common Gripes
  • No spell check during live chats, requiring agents to type manually without autocorrect assistance—some users also note limited canned responses functionality .
  • Free plan restricts reporting and integrations; advanced features like custom branding, detailed analytics, and white-label require higher-tier paid plans .
  • Compared to JivoChat, ProProfs Chat scored slightly lower (8.5 vs 7.8) on overall quality in comparison tests, suggesting room for improvement .

Feature Comparison

Detailed side-by-side capability checklist

JivoChat

JivoChat

13/18 features

Leader
Mobile & Remote Access
  • Mobile app
Analytics & Reporting
  • Visitor tracking
Project & Team Management
  • Team collaboration
Generative AI & LLMs
  • Automation
  • SmartTriggers
CRM & Sales Automation
  • CRM integration
Customer Experience (CX) & Support
  • AI Chatbots
  • Chat features
  • Chat greetings
  • Direct messaging and group chats
  • Group chat
  • Live Chat
  • Multi-channel support
  • Multichannel support
  • Real-time Chat
  • Team chat
  • Unlimited chat data tracking
Productivity & Office
  • Channel messaging
ProProfs Chat

ProProfs Chat

12/18 features

Mobile & Remote Access
  • Mobile app
Analytics & Reporting
  • Visitor tracking
Project & Team Management
  • Team collaboration
Generative AI & LLMs
  • Automation
  • SmartTriggers
CRM & Sales Automation
  • CRM integration
Customer Experience (CX) & Support
  • AI Chatbots
  • Chat features
  • Chat greetings
  • Direct messaging and group chats
  • Group chat
  • Live Chat
  • Multi-channel support
  • Multichannel support
  • Real-time Chat
  • Team chat
  • Unlimited chat data tracking
Productivity & Office
  • Channel messaging

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Pricing & Plans

Compare plans, features, and starting points side-by-side

JivoChat

JivoChat Pricing

Paid
Starting Price
$19/mo
Basic
Current price: $0/lifetime

First 5 agents free.

Live chat on website
Desktop & mobile apps
2 months chat history
Professional
Current price: $19/mo

Advanced routing and proactive.

Proactive chat invitations
Detailed visitor info
Unlimited chat history
ProProfs Chat

ProProfs Chat Pricing

Paid
Starting Price
$15/mo
Essentials
Current price: $15/mo

Per operator / month.

Unlimited chat history
Canned responses
Basic reporting tools
Premium
Current price: $20/mo

Advanced chatbot features.

Custom chatbot creation
Automated routing
Advanced integrations

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Community Intelligence

Real-time crowdsourced comparison feedback and buyer signals.

Community Matchup Voting

Real-time crowdsourced buyer signals

0 votes
Who wins this matchup?
50% JivoChat50% ProProfs Chat
Feature & Dimension Voting
0 / 7 Voted
Better Pricing & Plans
More Powerful Features
Faster Customer Support
Simpler Ease of Use
Overall Value for Money
Better for Startups / SMB
Better for Enterprise

Community vs. Editorial Alignment

Agreement between algorithmic rating & user voting

0 Votes Cast
Editorial Choice
JivoChat

JivoChat

Calculated by features, pricing, support & ratings.

Community Choice

Awaiting Votes

Cast your vote above to update results.

Which software did you choose?

Share your decision anonymously with the community

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Head-to-Head Winner Analysis

Data-backed performance comparisons across pricing, features, usability, and support

Matchup Scoreboard

At-a-glance scorecard results

JivoChat
JivoChat
2 Wins
VS4 Ties
ProProfs Chat
ProProfs Chat
0 Wins

Weighted Overall Scorecard

Normalized composite performance scores

Recommended
JivoChat
91%
ProProfs Chat
88%

Smart Recommendation Matrix

Head-to-head decision matrix based on your business workflow

JivoChat
Choose JivoChat if…
Free / FreemiumUX Leader
  • Teams seeking a zero-cost or freemium entry tier for JivoChat
  • Teams prioritizing intuitive, zero-learning-curve UX and fast onboarding
  • Teams looking for native integration with core workflow tools
ProProfs Chat
Choose ProProfs Chat if…
Best Price Value
  • Budget-conscious teams seeking competitive entry pricing ($15/mo)
  • Teams looking for native integration with core workflow tools
  • Fast-moving teams needing fluid channel huddles, app bots, and external channel sharing
JivoChat

JivoChat

Dimension scorecard

Multi-Dimension Performance
⭐User Satisfaction90%
🖱️Ease of Use4.5 / 5 (90%)
💰Value for Money4.5 / 5 (90%)
🎧Support Quality4.5 / 5 (90%)
📊Market Trust125 (100%)
🔌Integration Ecosystem5 apps (100%)
🏅Expert Editorial ScoreNo data
👍Would Recommend91% (90%)
⚙️Feature Richness13 features (100%)
💸Pricing & Accessibility55%
💬Sentiment Balance4 Pros / 3 Cons (55%)
💻Platform Support2 Platforms (100%)
Winner Breakdown & Analysis
Overall Performance
Winner

JivoChat wins overall with a weighted score of 91% based on user rating, pricing, features, usability, and support.

Pricing & Value
Winner

JivoChat has the most accessible pricing ($19/mo (No Free Trial)).

Feature Completeness
Tied

Tied with a solid set of 13 features.

Usability & Design
Tied

Strong usability with a user rating of 4.5/5 stars.

Customer Support
Tied

Reliable support with a user rating of 4.5/5 stars.

Platform Support
Tied

Tied on platform availability (2 Platforms: Web, Mobile).

ProProfs Chat

ProProfs Chat

Dimension scorecard

Multi-Dimension Performance
⭐User Satisfaction86%
🖱️Ease of Use4.3 / 5 (86%)
💰Value for Money4.3 / 5 (86%)
🎧Support Quality4.3 / 5 (86%)
📊Market Trust118 (99%)
🔌Integration Ecosystem5 apps (100%)
🏅Expert Editorial ScoreNo data
👍Would Recommend86% (85%)
⚙️Feature Richness13 features (100%)
💸Pricing & Accessibility20%
💬Sentiment Balance4 Pros / 3 Cons (55%)
💻Platform Support2 Platforms (100%)
Winner Breakdown & Analysis
Overall Performance
Runner-up

ProProfs Chat is a runner-up with a composite score of 88%.

Pricing & Value
Runner-up

Pricing: $15/mo (No Free Trial), a less accessible entry point than the leader.

Feature Completeness
Tied

Tied with a solid set of 13 features.

Usability & Design
Tied

Strong usability with a user rating of 4.3/5 stars.

Customer Support
Tied

Reliable support with a user rating of 4.3/5 stars.

Platform Support
Tied

Tied on platform availability (2 Platforms: Web, Mobile).

AI-Powered Decision Intelligence

Final Verdict:
JivoChat
JivoChat

Composite scores are within 5 points. JivoChat edges ahead on sample-size-adjusted user satisfaction.

Composite scores are within 5 points. JivoChat edges ahead on sample-size-adjusted user satisfaction.

Analysis Quality
high
Based on rich data across all key dimensions.
Weighted Composite Analysis · Updated October 2026
high Confidence Level
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Frequently asked questions: JivoChat vs ProProfs Chat

Which is better: JivoChat or ProProfs Chat?

Composite scores are within 5 points. JivoChat edges ahead on sample-size-adjusted user satisfaction. The best choice still depends on your team's workflow, budget and required integrations — use the side-by-side sections above to check the details that matter to you.

How do users rate JivoChat and ProProfs Chat?

JivoChat is rated 4.5/5 from 125 user reviews. ProProfs Chat is rated 4.3/5 from 118 user reviews. Ratings come from approved user reviews on SoftwareHope.

How much do JivoChat and ProProfs Chat cost?

JivoChat has a free plan. ProProfs Chat starts at $15/month. ProProfs Chat has the lower entry price. Always confirm current pricing on the vendor's site, as plans change.

Do JivoChat and ProProfs Chat offer a free plan or free trial?

JivoChat offers a free plan; ProProfs Chat does not list a free plan or trial.

Which platforms do JivoChat and ProProfs Chat support?

JivoChat supports Web and Mobile; ProProfs Chat supports Web and Mobile.

Which is easier to use, JivoChat or ProProfs Chat?

JivoChat has an ease-of-use rating of 4.5/5, ProProfs Chat has an ease-of-use rating of 4.3/5. The difference is small, so both are similarly easy to adopt.

Most Helpful Reviews

Community-voted helpful feedback from verified users

JivoChat

JivoChat multi device platform manager provides cross platform

by Maya A.

Highly reliable software with great performance. Essential tool for professionals looking for efficiency and clean organization.

Pros:Integrates seamlessly across modern web browsers and desktop platforms.
Cons:Mobile companion app layout is simpler than desktop version.
Was this review helpful?
JivoChat

JivoChat performance workflow manager secures cross platform accessibility

by Quinton I.

Using JivoChat saved our team significant time every week. The features run smoothly without lag or complicated setup steps.

Pros:Strong privacy and security controls protect user data.
Cons:Tiered pricing options vary based on advanced feature usage.
Was this review helpful?
JivoChat

JivoChat intuitive dashboard interface ensures high efficiency results

by Umar R.

Highly reliable software with great performance. Essential tool for professionals looking for efficiency and clean organization.

Pros:JivoChat delivers fast performance with intuitive workflow controls.
Cons:Advanced customization options require a brief initial learning curve.
Was this review helpful?
JivoChat

JivoChat feature automation engine enables productive workspace

by Oliver K.

Using JivoChat saved our team significant time every week. The features run smoothly without lag or complicated setup steps.

Pros:User interface is clean, modern, and easy to navigate for daily tasks.
Cons:First-time catalog indexing takes initial background CPU processing.
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