JivoChatvsLiveAgent
Unbiased side-by-side comparison of verified reviews, user ratings, features, and pros/cons to help you decide which software fits your business needs.
Quick answer: JivoChat vs LiveAgent
In our 2026 comparison of JivoChat and LiveAgent, LiveAgent comes out ahead overall (weighted score 86% vs 79% for JivoChat). JivoChat is rated 4.5/5 from 125 user reviews; LiveAgent is rated 4.5/5 from 4 user reviews. JivoChat has a free plan; LiveAgent has a free plan.
Last updated
| At a glance | JivoChat | LiveAgent |
|---|---|---|
| Category | Live Chat Software | Live Chat Software |
| User rating | 4.5/5 (125 reviews) | 4.5/5 (4 reviews) |
| Starting price | Free plan | Free plan |
| Free trial | Not listed | Yes |
| Listed features | 13 | 29 |
| Integrations | 5 | 10 |
| Platforms | Web, Mobile | Web, Windows, macOS, iOS, Android |
| Ease of use | 4.5/5 | 4.5/5 |
| Customer support | 4.5/5 | 5.0/5 |
JivoChat
Starting Price
Freemium
Community Pulse
Advanced Ratings
Pros
- Generous free plan supports unlimited chats and websites, customizable chat widget available in 20 languages, plus desktop, mobile, and browser agent apps .
- Extremely fast and easy to integrate—simply add HTML code to your website footer, and you're live chatting within minutes, with live preview of user messages before they send .
- Complete visitor info including social media profiles, location-based customer distribution, and real-time monitoring to see what pages visitors are browsing before initiating chats .
Cons
- Doubling their prices in 2026 according to user reports, making the Professional plan ($10/agent/month) less competitive compared to alternatives like ProProfs or Tidio .
- Less customizable than modern chat providers—fewer layout options, limited chat widget design flexibility, and fewer third-party integrations than competitors like LiveChat or Zendesk .
- In comparison tests, JivoChat scored lower (7.8) than ProProfs Chat (8.5) and BotPenguin (8.6) on overall quality and performance metrics .
LiveAgent
Starting Price
Free plan available with limited features. Small Business plan at $15/agent/month billed annually ($9 with annual discount). Medium Business plan at $29/agent/month. Large Business plan at $49/agent/month. Enterprise plan at $69/agent/month. Free trial for 30 days available with no credit card required.
Community Pulse
Advanced Ratings
Pros
- Built-in call center with IVR call recording and routing eliminates the need for a separate telephony subscription
- Agent gamification through leaderboards and performance badges is a meaningful team engagement differentiator
- 200+ native integrations cover virtually every major CRM e-commerce and collaboration tool category
Cons
- Interface design has not kept pace with newer competitors and feels dated in the current UI landscape
- Feature breadth can be overwhelming during initial setup especially for teams with simpler support needs
- Some users report performance slowdowns during peak usage periods on shared infrastructure
Product Overview
What each platform does and who it's for
Primary Category
The main classification for each product
Editorial Quality Rating
Independent expert panel ratings and quality validations
JivoChat
Expert Score
LiveAgent
Expert Score
Integration Ecosystem
Compare supported third-party apps and services
JivoChat Integrations
LiveAgent Integrations
Platform Support
Supported platforms across each product
JivoChat
LiveAgent
Sentiment & Feedback
Real-world pros and cons from verified users
JivoChat Feedback
User sentiment analysis
- Generous free plan supports unlimited chats and websites, customizable chat widget available in 20 languages, plus desktop, mobile, and browser agent apps .
- Extremely fast and easy to integrate—simply add HTML code to your website footer, and you're live chatting within minutes, with live preview of user messages before they send .
- Complete visitor info including social media profiles, location-based customer distribution, and real-time monitoring to see what pages visitors are browsing before initiating chats .
- Professional plan includes smart triggers for proactive chat invites, canned responses with automatic helper, chat transfer between agents, and integrations with Shopify, WordPress, Google Analytics, and Magento .
- Doubling their prices in 2026 according to user reports, making the Professional plan ($10/agent/month) less competitive compared to alternatives like ProProfs or Tidio .
- Less customizable than modern chat providers—fewer layout options, limited chat widget design flexibility, and fewer third-party integrations than competitors like LiveChat or Zendesk .
- In comparison tests, JivoChat scored lower (7.8) than ProProfs Chat (8.5) and BotPenguin (8.6) on overall quality and performance metrics .
LiveAgent Feedback
User sentiment analysis
- Built-in call center with IVR call recording and routing eliminates the need for a separate telephony subscription
- Agent gamification through leaderboards and performance badges is a meaningful team engagement differentiator
- 200+ native integrations cover virtually every major CRM e-commerce and collaboration tool category
- 30-day free trial with no credit card required provides the most generous evaluation period in this list
- Free plan available for teams that need basic functionality without financial commitment
- Interface design has not kept pace with newer competitors and feels dated in the current UI landscape
- Feature breadth can be overwhelming during initial setup especially for teams with simpler support needs
- Some users report performance slowdowns during peak usage periods on shared infrastructure
Feature Comparison
Detailed side-by-side capability checklist
JivoChat
13/33 features
- 200+ integrations
- Integrations
- Communication
- Mobile app
- Universal inbox (email chat phone social forums)
- Visitor tracking
- Team collaboration
- E-commerce
- Automation
- Automation rules
- SmartTriggers
- Call recording
- Multilingual
- Agent gamification with leaderboards and badges
- Call center with IVR and call recording
- Canned Responses
- Chat features
- Customer Portal
- Customer portal with knowledge base
- Direct messaging and group chats
- Group chat
- Hybrid ticket stream
- Knowledge base
- Live Chat
- Multi-channel support
- Multichannel support
- Multilingual support
- Real-time Chat
- SLA Management
- Team chat
- Channel messaging
- Collaboration
- Collaboration tools
LiveAgent
29/33 features
- 200+ integrations
- Integrations
- Communication
- Mobile app
- Universal inbox (email chat phone social forums)
- Visitor tracking
- Team collaboration
- E-commerce
- Automation
- Automation rules
- SmartTriggers
- Call recording
- Multilingual
- Agent gamification with leaderboards and badges
- Call center with IVR and call recording
- Canned Responses
- Chat features
- Customer Portal
- Customer portal with knowledge base
- Direct messaging and group chats
- Group chat
- Hybrid ticket stream
- Knowledge base
- Live Chat
- Multi-channel support
- Multichannel support
- Multilingual support
- Real-time Chat
- SLA Management
- Team chat
- Channel messaging
- Collaboration
- Collaboration tools
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Pricing & Plans
Compare plans, features, and starting points side-by-side
JivoChat Pricing
PaidFirst 5 agents free.
Advanced routing and proactive.
LiveAgent Pricing
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Community Intelligence
Real-time crowdsourced comparison feedback and buyer signals.
Community Matchup Voting
Real-time crowdsourced buyer signals
Community vs. Editorial Alignment
Agreement between algorithmic rating & user voting
LiveAgent
Calculated by features, pricing, support & ratings.
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Head-to-Head Winner Analysis
Data-backed performance comparisons across pricing, features, usability, and support
Matchup Scoreboard
At-a-glance scorecard results
Weighted Overall Scorecard
Normalized composite performance scores
Smart Recommendation Matrix
Head-to-head decision matrix based on your business workflow
- Users wanting a streamlined, user-friendly workspace interface
- Teams looking for native integration with core workflow tools
- Buyers relying on extensive peer validation and battle-tested industry adoption
- Budget-conscious teams seeking competitive entry pricing ($15/mo)
- Users wanting a streamlined, user-friendly workspace interface
- Teams looking for native integration with core workflow tools
JivoChat
Dimension scorecard
Multi-Dimension Performance
Winner Breakdown & Analysis
JivoChat is a runner-up with a composite score of 79%.
Pricing: $19/mo (No Free Trial), a less accessible entry point than the leader.
Offers 13 features (fewer than the category leader).
Strong usability with a user rating of 4.5/5 stars.
Decent support with a user rating of 4.5/5 stars.
Available on 2 Platforms: Web, Mobile, fewer than the leader.
LiveAgent
Dimension scorecard
Multi-Dimension Performance
Winner Breakdown & Analysis
LiveAgent wins overall with a weighted score of 86% based on user rating, pricing, features, usability, and support.
LiveAgent has the most accessible pricing ($15/mo (Free Trial)).
LiveAgent lists the most features (29 features).
Strong usability with a user rating of 4.5/5 stars.
Ranked #1 for support with a user rating of 5.0/5 stars.
Widest platform availability (5 Platforms: Web, Windows, macOS, iOS +1 more).
Final Verdict:LiveAgent
LiveAgent scores higher across 4 of 11 key dimensions with a 7-point lead in our weighted analysis.
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Frequently asked questions: JivoChat vs LiveAgent
Which is better: JivoChat or LiveAgent?
LiveAgent scores higher across 4 of 11 key dimensions with a 7-point lead in our weighted analysis. The best choice still depends on your team's workflow, budget and required integrations — use the side-by-side sections above to check the details that matter to you.
How do users rate JivoChat and LiveAgent?
JivoChat is rated 4.5/5 from 125 user reviews. LiveAgent is rated 4.5/5 from 4 user reviews. Ratings come from approved user reviews on SoftwareHope.
How much do JivoChat and LiveAgent cost?
JivoChat has a free plan. LiveAgent has a free plan. LiveAgent has the lower entry price. Always confirm current pricing on the vendor's site, as plans change.
Do JivoChat and LiveAgent offer a free plan or free trial?
JivoChat offers a free plan; LiveAgent offers a free plan and a free trial.
Which platforms do JivoChat and LiveAgent support?
JivoChat supports Web and Mobile; LiveAgent supports Web, Windows, macOS, iOS and Android.
Which is easier to use, JivoChat or LiveAgent?
JivoChat has an ease-of-use rating of 4.5/5, LiveAgent has an ease-of-use rating of 4.5/5. The difference is small, so both are similarly easy to adopt.
Most Helpful Reviews
Community-voted helpful feedback from verified users
Highly reliable software with great performance. Essential tool for professionals looking for efficiency and clean organization.
Using JivoChat saved our team significant time every week. The features run smoothly without lag or complicated setup steps.
Highly reliable software with great performance. Essential tool for professionals looking for efficiency and clean organization.
Using JivoChat saved our team significant time every week. The features run smoothly without lag or complicated setup steps.
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