LiveAgent Verified Features
All-in-one multichannel helpdesk with built-in call center live chat and gamification features.
Project & Team Management
Team collaboration
Integrated collaboration tools empowering cross-functional teams to communicate, share updates, and stay aligned.
Customer Experience (CX) & Support
Team chat
Integrated collaboration tools empowering cross-functional teams to communicate, share updates, and stay aligned.
Direct messaging and group chats
Integrated collaboration tools empowering cross-functional teams to communicate, share updates, and stay aligned.
Group chat
Integrated collaboration tools empowering cross-functional teams to communicate, share updates, and stay aligned.
Real-time Chat
Standard feature: Real-time Chat
Chat features
Integrated collaboration tools empowering cross-functional teams to communicate, share updates, and stay aligned.
Multilingual support
Verified core capability in LiveAgent designed to enhance productivity, accuracy, and operational workflows.
Live Chat
Standard feature: Live Chat
Canned Responses
Standard feature: Canned Responses
SLA Management
Standard feature: SLA Management
Customer Portal
Standard feature: Customer Portal
Knowledge base
Verified core capability in LiveAgent designed to enhance productivity, accuracy, and operational workflows.
Multichannel support
Verified core capability in LiveAgent designed to enhance productivity, accuracy, and operational workflows.
Multi-channel support
Verified core capability in LiveAgent designed to enhance productivity, accuracy, and operational workflows.
Call center with IVR and call recording
Verified core capability in LiveAgent designed to enhance productivity, accuracy, and operational workflows.
Hybrid ticket stream
Verified core capability in LiveAgent designed to enhance productivity, accuracy, and operational workflows.
Customer portal with knowledge base
Verified core capability in LiveAgent designed to enhance productivity, accuracy, and operational workflows.
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Productivity & Office
Collaboration tools
Integrated collaboration tools empowering cross-functional teams to communicate, share updates, and stay aligned.
Collaboration
Integrated collaboration tools empowering cross-functional teams to communicate, share updates, and stay aligned.
Media & Creative Tools
Call recording
Verified core capability in LiveAgent designed to enhance productivity, accuracy, and operational workflows.
Multilingual
Verified core capability in LiveAgent designed to enhance productivity, accuracy, and operational workflows.
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Collaboration
Communication
Integrated collaboration tools empowering cross-functional teams to communicate, share updates, and stay aligned.
Generative AI & LLMs
Automation rules
Intelligent workflow automation designed to eliminate manual overhead and accelerate multi-step processes for LiveAgent.
Automation
Intelligent workflow automation designed to eliminate manual overhead and accelerate multi-step processes for LiveAgent.
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Workflow Automation
Integrations
Robust integration framework enabling seamless data exchange and connectivity across external platforms and third-party tools.
200+ integrations
Robust integration framework enabling seamless data exchange and connectivity across external platforms and third-party tools.
E-commerce & Payments
E-commerce
Verified core capability in LiveAgent designed to enhance productivity, accuracy, and operational workflows.
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Calling & Communication
Universal inbox (email chat phone social forums)
Integrated collaboration tools empowering cross-functional teams to communicate, share updates, and stay aligned.
CRM & Sales Automation
Agent gamification with leaderboards and badges
Verified core capability in LiveAgent designed to enhance productivity, accuracy, and operational workflows.
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Verified Features
built-in call center with IVR and call recording
Verified core capability in LiveAgent designed to enhance productivity, accuracy, and operational workflows.
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