Help Scout Pricing & Plans

Help Scout provides native Service Level Agreement (SLA) functionality allowing teams to define response and resolution time targets based on customer properties, companies, or custom fields. Within the inbox, conversations show visual badges representing their SLA status (on track, approaching, or overdue) to help agents prioritize their work. Admins can view SLA compliance reports to identify bottlenecks, or use the Super SLA integration for advanced alerts or custom business hours configuration.