BeyondTrust Remote Support
Overview
Product Information
PLATFORMS
Windows,Mac,Linux,iOS,Android
DEVELOPER
BeyondTrust Remote Support
PRICING MODEL
USER REVIEWS
128 verified reviews
Expert InsightsAI-Powered Analysis
Free Tier Available
Offers a permanent free plan, making it highly accessible for small teams.
Excellent Connectivity
Seamlessly syncs with 4 popular business applications and platforms.
Market Verified
Solid reputation for performance and uptime as reported by verified users.
Categories
Earned through verified customer satisfaction, high product capability ratings, organic buyer interest, and transparent review verification on SoftwareHope.
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BeyondTrust Remote Support Integrations4
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BeyondTrust Remote Support Media
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BeyondTrust Remote Support Verified Features
Security & Compliance
- Security
- Multi-factor auth
Data Engineering & BI
- Reporting & Analytics
- Reporting
Data Management
- Cross-device sync
Customer Experience (CX) & Support
- Multi-platform support
- Remote support
Workflow Automation
- App Integrations
Mobile & Remote Access
- Unattended Remote Access
- Remote access
Collaboration
- Privileged access management
Project & Team Management
- Team collaboration
Core Features Summary
“Privileged access management, Session recording, Multi-factor auth, Compliance reporting”
Pricing and Plans
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- Enterprise-grade security
- ITSM integrations
- Audit trails
Pricing Model
Pricing Type
Pricing Highlights
- Commercial license with professional support
- 1 structured pricing tier
- Verified official pricing page
- Managed directly by vendor
Pricing FAQ
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Still have questions? Visit the official BeyondTrust Remote Support website or contact their support team for detailed pricing information and personalized assistance.
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Company Information
Vendor Statistics
Vendor information is sourced from verified partner applications and platform data. Founded in 1985. 41+ years of experience.
User Reviews
Verified experiences from users of BeyondTrust Remote Support
User Reviews
Unbeatable tool for dynamic session collaboration and escalation
Ratings Breakdown
😀Pros
- An indispensable benefit for us is inviting tier 2 and tier 3 specialists into active support sessions with granular role-based control and silent observation
- Cutting down our onboarding time for new team members.
🙁Cons
- We experienced a minor hiccup with senior engineers can take over mouse control or observe in view-only mode to assist junior technicians
- Worth reviewing during periodic system maintenance evaluations.
Deploying this across our entire corporate fleet confirmed that our tier 1 technician escalated a complex server crash to our senior sysadmin, who joined the live session in five seconds, simplifying daily maintenance.
🔥 Reasons for switching
Our adoption was accelerated after having to disconnect customer sessions and ask the user to re-join a new session with an escalation engineer, proving dynamic session collaboration and escalation to be completely indispensable.
First-rate choice for credential injection without exposing passwords
Ratings Breakdown
😀Pros
- Impressive versatility with injecting administrative domain credentials directly into elevation prompts without ever exposing plain-text passwords to technicians
- Enabling rapid iteration without sacrificing quality standards.
🙁Cons
- Teams should budget time for integrating BeyondTrust Password Safe enables automated privileged credential rotation and checkout
- A configuration detail that is easily managed with preset templates.
During peak seasonal demand periods, BeyondTrust's credential injection allowed our helpdesk to elevate admin rights without revealing domain passwords, handling heavy throughput without any performance degradation.
🔥 Reasons for switching
The primary catalyst for our upgrade was sharing domain administrator passwords with tier 1 helpdesk staff and risking credential theft, establishing credential injection without exposing passwords as our top requirement.
Clean execution for Safe Mode reboot and auto-reconnect
Ratings Breakdown
😀Pros
- The core strength of this tool is rebooting remote workstations into Normal or Safe Mode with networking
- Automatically reconnecting the session upon startup
- Eliminating repetitive manual steps that previously slowed us down.
🙁Cons
- On the negative side
- We noticed entering host administrative credentials in the session menu authorizes automatic Windows login upon reboot
- A consideration that warrants testing during standard staging deployments.
Having integrated this deeply into our core infrastructure, rebooting a remote server into Safe Mode to remove malware and having BeyondTrust reconnect automatically saved hours of travel, reducing manual oversight significantly.
🔥 Reasons for switching
The tipping point for our team came when losing remote connection during required Windows updates and waiting for end users to re-accept invitations, making Safe Mode reboot and auto-reconnect the cornerstone of our new setup.
Product Roadmap
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Discussions
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FAQs
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