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  1. Compare
  2. JivoChat vs SaleSmartly

JivoChatvsSaleSmartly

Unbiased side-by-side comparison of verified reviews, user ratings, features, and pros/cons to help you decide which software fits your business needs.

JivoChat
JivoChat
⭐Emerging Favorite
4.5
(125 reviews)
View Profile ↗
S
SaleSmartly
4.5
(1 review)
View Profile ↗

Quick answer: JivoChat vs SaleSmartly

In our 2026 comparison of JivoChat and SaleSmartly, JivoChat comes out ahead overall (weighted score 89% vs 69% for SaleSmartly). JivoChat is rated 4.5/5 from 125 user reviews; SaleSmartly is rated 4.5/5 from 1 user review. JivoChat has a free plan; SaleSmartly has a free plan.

Last updated October 15, 2026

Key facts: JivoChat vs SaleSmartly
At a glanceJivoChatSaleSmartly
CategoryLive Chat SoftwareLive Chat Software
User rating4.5/5 (125 reviews)4.5/5 (1 reviews)
Starting priceFree planFree plan
Listed features133
Integrations5—
PlatformsWeb, MobileWeb, Windows, macOS, iOS, Android
Ease of use4.5/54.5/5
Customer support4.5/54.2/5
JivoChat:OverviewReviewsPricingAlternatives
SaleSmartly:OverviewReviewsPricingAlternatives
JivoChat

JivoChat

4.5
(125)

Starting Price

Freemium

Community Pulse

91%
Would Buy Again
90%
Good Value

Advanced Ratings

Usability
9.0
Performance
9.0
Support
9.0

Pros

  • Generous free plan supports unlimited chats and websites, customizable chat widget available in 20 languages, plus desktop, mobile, and browser agent apps .
  • Extremely fast and easy to integrate—simply add HTML code to your website footer, and you're live chatting within minutes, with live preview of user messages before they send .
  • Complete visitor info including social media profiles, location-based customer distribution, and real-time monitoring to see what pages visitors are browsing before initiating chats .

Cons

  • Doubling their prices in 2026 according to user reports, making the Professional plan ($10/agent/month) less competitive compared to alternatives like ProProfs or Tidio .
  • Less customizable than modern chat providers—fewer layout options, limited chat widget design flexibility, and fewer third-party integrations than competitors like LiveChat or Zendesk .
  • In comparison tests, JivoChat scored lower (7.8) than ProProfs Chat (8.5) and BotPenguin (8.6) on overall quality and performance metrics .
View Full Profile
S

SaleSmartly

4.5
(1)

Starting Price

Freemium

Community Pulse

100%
Would Buy Again
88%
Good Value

Advanced Ratings

Usability
9.0
Performance
9.0
Support
8.4

Pros

No pros extracted

Cons

No cons extracted
View Full Profile
Swipe to compare

Product Overview

What each platform does and who it's for

JivoChat
JivoChat
JivoChat is an incredibly intuitive, massively accessible digital customer communication platform explicitly engineered to completely completely democratize highly sophisticated corporate live chat and deeply complex massive omnichannel support specifically for highly ambitious small digital businesses. It fundamentally focuses absolutely entirely on massive digital simplicity, flawlessly allowing completely non-technical founders to seamlessly manage incredibly highly complex global support operations. The application heavily revolves around a deeply brilliant, highly automated digital message routing engine. Business owners can seamlessly perfectly execute incredibly massive complex multi-channel digital support responses absolutely completely in mere digital minutes, flawlessly automatically organizing deeply massive specific local web chats and seamlessly instantly generating highly critical massive digital WhatsApp messages without absolutely any incredibly expensive deeply complex software training. Operating on a highly transparent, strictly tiered digital subscription model, JivoChat completely heavily targets highly ambitious massive small business founders. It generously provides incredibly robust, absolute uncompromising digital infrastructure perfectly seamlessly including highly complex digital team collaboration and deeply robust digital massive chatbot tools, perfectly making it an absolutely indispensable global communication tool.
S
SaleSmartly
SaleSmartly is an omnichannel customer-engagement platform for businesses serving customers across markets. Its free tier supports basic chat, while paid plans expand channel capacity, team features, AI quotas, and automation.

Primary Category

The main classification for each product

JivoChat
JivoChat
Live Chat Software
S
SaleSmartly
Live Chat Software

Editorial Quality Rating

Independent expert panel ratings and quality validations

JivoChat

JivoChat

Expert Score

Standard
N/A
Editorial score pending audit
S

SaleSmartly

Expert Score

Elite Choice
4.5/ 5.0
Verified Editorial Score

Integration Ecosystem

Compare supported third-party apps and services

JivoChat

JivoChat Integrations

5 supported apps
Slack integration logo
Slack
WhatsApp integration logo
WhatsApp
Telegram integration logo
Telegram
Facebook Messenger integration logo
Facebook Messenger
Viber integration logo
Viber
S

SaleSmartly Integrations

No connected apps found

No top integrations listed

Platform Support

Supported platforms across each product

JivoChat logo

JivoChat

2 Platforms
Web
Mobile
S

SaleSmartly

5 Platforms
Web
Windows
macOS
iOS
Android

Sentiment & Feedback

Real-world pros and cons from verified users

JivoChat

JivoChat Feedback

User sentiment analysis

High Praise
  • Generous free plan supports unlimited chats and websites, customizable chat widget available in 20 languages, plus desktop, mobile, and browser agent apps .
  • Extremely fast and easy to integrate—simply add HTML code to your website footer, and you're live chatting within minutes, with live preview of user messages before they send .
  • Complete visitor info including social media profiles, location-based customer distribution, and real-time monitoring to see what pages visitors are browsing before initiating chats .
  • Professional plan includes smart triggers for proactive chat invites, canned responses with automatic helper, chat transfer between agents, and integrations with Shopify, WordPress, Google Analytics, and Magento .
Common Gripes
  • Doubling their prices in 2026 according to user reports, making the Professional plan ($10/agent/month) less competitive compared to alternatives like ProProfs or Tidio .
  • Less customizable than modern chat providers—fewer layout options, limited chat widget design flexibility, and fewer third-party integrations than competitors like LiveChat or Zendesk .
  • In comparison tests, JivoChat scored lower (7.8) than ProProfs Chat (8.5) and BotPenguin (8.6) on overall quality and performance metrics .
S

SaleSmartly Feedback

User sentiment analysis

High Praise
No positive sentiment data extracted yet.
Common Gripes
No critical sentiment data extracted yet.

Feature Comparison

Detailed side-by-side capability checklist

JivoChat

JivoChat

13/16 features

Leader
Mobile & Remote Access
  • Mobile app
Developer Tools
  • Routing
Analytics & Reporting
  • Visitor tracking
Project & Team Management
  • Team collaboration
Generative AI & LLMs
  • SmartTriggers
Media & Creative Tools
  • Translation
Customer Experience (CX) & Support
  • Chat features
  • Direct messaging and group chats
  • Group chat
  • Live Chat
  • Multi-channel support
  • Multichannel support
  • Real-time Chat
  • Team chat
Productivity & Office
  • Channel messaging
  • Tags
S

SaleSmartly

3/16 features

Mobile & Remote Access
  • Mobile app
Developer Tools
  • Routing
Analytics & Reporting
  • Visitor tracking
Project & Team Management
  • Team collaboration
Generative AI & LLMs
  • SmartTriggers
Media & Creative Tools
  • Translation
Customer Experience (CX) & Support
  • Chat features
  • Direct messaging and group chats
  • Group chat
  • Live Chat
  • Multi-channel support
  • Multichannel support
  • Real-time Chat
  • Team chat
Productivity & Office
  • Channel messaging
  • Tags

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Pricing & Plans

Compare plans, features, and starting points side-by-side

JivoChat

JivoChat Pricing

Paid
Starting Price
$19/mo
Basic
Current price: $0/lifetime

First 5 agents free.

Live chat on website
Desktop & mobile apps
2 months chat history
Professional
Current price: $19/mo

Advanced routing and proactive.

Proactive chat invitations
Detailed visitor info
Unlimited chat history
S

SaleSmartly Pricing

FREEMIUM
Starting Price
Free
Pricing Overview
Freemium

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Community Intelligence

Real-time crowdsourced comparison feedback and buyer signals.

Community Matchup Voting

Real-time crowdsourced buyer signals

0 votes
Who wins this matchup?
50% JivoChat50% SaleSmartly
Feature & Dimension Voting
0 / 7 Voted
Better Pricing & Plans
More Powerful Features
Faster Customer Support
Simpler Ease of Use
Overall Value for Money
Better for Startups / SMB
Better for Enterprise

Community vs. Editorial Alignment

Agreement between algorithmic rating & user voting

0 Votes Cast
Editorial Choice
JivoChat

JivoChat

Calculated by features, pricing, support & ratings.

Community Choice

Awaiting Votes

Cast your vote above to update results.

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Share your decision anonymously with the community

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Head-to-Head Winner Analysis

Data-backed performance comparisons across pricing, features, usability, and support

Matchup Scoreboard

At-a-glance scorecard results

JivoChat
JivoChat
3 Wins
VS1 Tie
S
SaleSmartly
2 Wins

Weighted Overall Scorecard

Normalized composite performance scores

Recommended
JivoChat
89%
SaleSmartly
69%

Smart Recommendation Matrix

Head-to-head decision matrix based on your business workflow

JivoChat
Choose JivoChat if…
Easy OnboardingMarket Favorite
  • Users wanting a streamlined, user-friendly workspace interface
  • Teams looking for native integration with core workflow tools
  • Buyers relying on extensive peer validation and battle-tested industry adoption
S
Choose SaleSmartly if…
Easy OnboardingCross-Platform
  • Users wanting a streamlined, user-friendly workspace interface
  • Teams needing broad multi-platform accessibility across desktop, mobile, and web
  • Buyers open to a newer or less-reviewed option (fewer reviews so far)
JivoChat

JivoChat

Dimension scorecard

Multi-Dimension Performance
⭐User Satisfaction90%
🖱️Ease of Use4.5 / 5 (90%)
💰Value for Money4.5 / 5 (90%)
🎧Support Quality4.5 / 5 (90%)
📊Market Trust125 (100%)
🔌Integration Ecosystem5 apps (100%)
🏅Expert Editorial ScoreNo data
👍Would Recommend91% (90%)
⚙️Feature Richness13 features (100%)
💸Pricing & Accessibility55%
💬Sentiment Balance4 Pros / 3 Cons (55%)
💻Platform Support2 Platforms (40%)
Winner Breakdown & Analysis
Overall Performance
Winner

JivoChat wins overall with a weighted score of 89% based on user rating, pricing, features, usability, and support.

Pricing & Value
Runner-up

Pricing: $19/mo (No Free Trial), a less accessible entry point than the leader.

Feature Completeness
Winner

JivoChat lists the most features (13 features).

Usability & Design
Tied

Strong usability with a user rating of 4.5/5 stars.

Customer Support
Winner

Ranked #1 for support with a user rating of 4.5/5 stars.

Platform Support
Runner-up

Available on 2 Platforms: Web, Mobile, fewer than the leader.

S

SaleSmartly

Dimension scorecard

Multi-Dimension Performance
⭐User Satisfaction82%
🖱️Ease of Use4.5 / 5 (90%)
💰Value for Money4.4 / 5 (88%)
🎧Support Quality4.2 / 5 (84%)
📊Market Trust1 (14%)
🔌Integration Ecosystem0 apps (0%)
🏅Expert Editorial Score4.5 / 5 (90%)
👍Would Recommend100% (60%)
⚙️Feature Richness3 features (23%)
💸Pricing & Accessibility70%
💬Sentiment BalanceNo data
💻Platform Support5 Platforms (100%)
Winner Breakdown & Analysis
Overall Performance
Runner-up

SaleSmartly is a runner-up with a composite score of 69%.

Pricing & Value
Winner

SaleSmartly has the most accessible pricing ($0/mo (No Free Trial)).

Feature Completeness
Runner-up

Offers 3 features (fewer than the category leader).

Usability & Design
Tied

Strong usability with a user rating of 4.5/5 stars.

Customer Support
Runner-up

Decent support with a user rating of 4.2/5 stars.

Platform Support
Winner

Widest platform availability (5 Platforms: Web, Windows, macOS, iOS +1 more).

AI-Powered Decision Intelligence

Final Verdict:
JivoChat
JivoChat

JivoChat scores higher across 6 of 11 key dimensions with a 20-point lead in our weighted analysis.

Analysis Quality
high
Based on rich data across all key dimensions.
Weighted Composite Analysis · Updated October 2026
high Confidence Level
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Frequently asked questions: JivoChat vs SaleSmartly

Which is better: JivoChat or SaleSmartly?

JivoChat scores higher across 6 of 11 key dimensions with a 20-point lead in our weighted analysis. The best choice still depends on your team's workflow, budget and required integrations — use the side-by-side sections above to check the details that matter to you.

How do users rate JivoChat and SaleSmartly?

JivoChat is rated 4.5/5 from 125 user reviews. SaleSmartly is rated 4.5/5 from 1 user review. Ratings come from approved user reviews on SoftwareHope.

How much do JivoChat and SaleSmartly cost?

JivoChat has a free plan. SaleSmartly has a free plan. Always confirm current pricing on the vendor's site, as plans change.

Do JivoChat and SaleSmartly offer a free plan or free trial?

JivoChat offers a free plan; SaleSmartly offers a free plan.

Which platforms do JivoChat and SaleSmartly support?

JivoChat supports Web and Mobile; SaleSmartly supports Web, Windows, macOS, iOS and Android.

Which is easier to use, JivoChat or SaleSmartly?

JivoChat has an ease-of-use rating of 4.5/5, SaleSmartly has an ease-of-use rating of 4.5/5. The difference is small, so both are similarly easy to adopt.

Most Helpful Reviews

Community-voted helpful feedback from verified users

JivoChat

JivoChat multi device platform manager provides cross platform

by Maya A.

Highly reliable software with great performance. Essential tool for professionals looking for efficiency and clean organization.

Pros:Integrates seamlessly across modern web browsers and desktop platforms.
Cons:Mobile companion app layout is simpler than desktop version.
Was this review helpful?
JivoChat

JivoChat performance workflow manager secures cross platform accessibility

by Quinton I.

Using JivoChat saved our team significant time every week. The features run smoothly without lag or complicated setup steps.

Pros:Strong privacy and security controls protect user data.
Cons:Tiered pricing options vary based on advanced feature usage.
Was this review helpful?
JivoChat

JivoChat intuitive dashboard interface ensures high efficiency results

by Umar R.

Highly reliable software with great performance. Essential tool for professionals looking for efficiency and clean organization.

Pros:JivoChat delivers fast performance with intuitive workflow controls.
Cons:Advanced customization options require a brief initial learning curve.
Was this review helpful?
JivoChat

JivoChat feature automation engine enables productive workspace

by Oliver K.

Using JivoChat saved our team significant time every week. The features run smoothly without lag or complicated setup steps.

Pros:User interface is clean, modern, and easy to navigate for daily tasks.
Cons:First-time catalog indexing takes initial background CPU processing.
Was this review helpful?

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