InMomentvsMicrosoft Forms
Unbiased side-by-side comparison of verified reviews, user ratings, features, and pros/cons to help you decide which software fits your business needs.
Quick answer: InMoment vs Microsoft Forms
In our 2026 comparison of InMoment and Microsoft Forms, InMoment comes out ahead overall (weighted score 87% vs 80% for Microsoft Forms). InMoment is rated 4.5/5 from 4 user reviews; Microsoft Forms is rated 4.5/5 from 4 user reviews. Microsoft Forms has a free plan.
Last updated
| At a glance | InMoment | Microsoft Forms |
|---|---|---|
| Category | Feedback & Surveys | Feedback & Surveys |
| User rating | 4.5/5 (4 reviews) | 4.5/5 (4 reviews) |
| Starting price | Not listed | Free plan |
| Listed features | 11 | 12 |
| Integrations | 4 | — |
| Platforms | Windows, macOS, Web | Windows, macOS, iOS, Android, Web |
| Ease of use | 4.5/5 | 4.0/5 |
| Customer support | 5.0/5 | 4.0/5 |
InMoment
Starting Price
Paid
Community Pulse
Advanced Ratings
Pros
- Rated 4.9 stars on Gartner Peer Insights based on 74 verified user reviews, with particularly strong scores for complaint monitoring, response management, and review monitoring (all 5.0/5) .
- AI analysis is described as "a step above" competitors, helping organizations transform customer experience by gathering feedback qualitatively and quantitatively across multiple channels .
- Multiple integrated products include interactive dashboards, CSAT/NPS tracking, close-loop escalation, and text analysis for understanding overall customer sentiments .
Cons
- Steep learning curve reported by users, making the platform frustrating to use during initial adoption .
- Slow customer support response times, which can delay issue resolution for time-sensitive reputation matters .
- Pricing is not publicly available; requires contacting sales for custom quotes, making budget planning difficult .
Microsoft Forms
Starting Price
Freemium
Community Pulse
Advanced Ratings
Pros
- Completely free with Microsoft 365 subscription—no additional cost for existing users .
- Native integration with Teams, Excel, SharePoint, and Power Automate for seamless workflows .
- Real-time co-authoring allows multiple team members to edit forms simultaneously .
Cons
- No payment collection capabilities whatsoever .
- No advanced conditional logic beyond basic branching .
- Limited template selection and design customization options .
Product Overview
What each platform does and who it's for
Primary Category
The main classification for each product
Editorial Quality Rating
Independent expert panel ratings and quality validations
InMoment
Expert Score
Microsoft Forms
Expert Score
Integration Ecosystem
Compare supported third-party apps and services
InMoment Integrations
Microsoft Forms Integrations
No top integrations listed
Platform Support
Supported platforms across each product
InMoment
Microsoft Forms
Sentiment & Feedback
Real-world pros and cons from verified users
InMoment Feedback
User sentiment analysis
- Rated 4.9 stars on Gartner Peer Insights based on 74 verified user reviews, with particularly strong scores for complaint monitoring, response management, and review monitoring (all 5.0/5) .
- AI analysis is described as "a step above" competitors, helping organizations transform customer experience by gathering feedback qualitatively and quantitatively across multiple channels .
- Multiple integrated products include interactive dashboards, CSAT/NPS tracking, close-loop escalation, and text analysis for understanding overall customer sentiments .
- Collaborative approach with the InMoment team is a major differentiator; users report benefiting most from their partnership and strategic guidance .
- Steep learning curve reported by users, making the platform frustrating to use during initial adoption .
- Slow customer support response times, which can delay issue resolution for time-sensitive reputation matters .
- Pricing is not publicly available; requires contacting sales for custom quotes, making budget planning difficult .
Microsoft Forms Feedback
User sentiment analysis
- Completely free with Microsoft 365 subscription—no additional cost for existing users .
- Native integration with Teams, Excel, SharePoint, and Power Automate for seamless workflows .
- Real-time co-authoring allows multiple team members to edit forms simultaneously .
- Strong quiz functionality with automatic grading, point assignment, and feedback features .
- No payment collection capabilities whatsoever .
- No advanced conditional logic beyond basic branching .
- Limited template selection and design customization options .
Feature Comparison
Detailed side-by-side capability checklist
InMoment
10/17 features
- App Integrations
- Branching logic
- Automated sentiment scoring
- Cross-device sync
- Export to Excel
- Microsoft 365 integration
- Quiz mode
- Real-time results
- Reporting & Analytics
- Security
- Team collaboration
- Generative AI for VoC
- CX intelligence
- Multi-platform support
- Analytics
- Journey analytics
- Surveys
Microsoft Forms
12/17 features
- App Integrations
- Branching logic
- Automated sentiment scoring
- Cross-device sync
- Export to Excel
- Microsoft 365 integration
- Quiz mode
- Real-time results
- Reporting & Analytics
- Security
- Team collaboration
- Generative AI for VoC
- CX intelligence
- Multi-platform support
- Analytics
- Journey analytics
- Surveys
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Pricing & Plans
Compare plans, features, and starting points side-by-side
InMoment Pricing
Custom configurations tailored to your organization.
Microsoft Forms Pricing
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Community Intelligence
Real-time crowdsourced comparison feedback and buyer signals.
Community Matchup Voting
Real-time crowdsourced buyer signals
Community vs. Editorial Alignment
Agreement between algorithmic rating & user voting
InMoment
Calculated by features, pricing, support & ratings.
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Head-to-Head Winner Analysis
Data-backed performance comparisons across pricing, features, usability, and support
Matchup Scoreboard
At-a-glance scorecard results
Weighted Overall Scorecard
Normalized composite performance scores
Smart Recommendation Matrix
Head-to-head decision matrix based on your business workflow
- Teams prioritizing intuitive, zero-learning-curve UX and fast onboarding
- Teams looking for native integration with core workflow tools
- Organizations that place high importance on responsive customer support
- Teams seeking a zero-cost or freemium entry tier for Microsoft Forms
- Teams needing broad multi-platform accessibility across desktop, mobile, and web
- Power users requiring a broad range of out-of-the-box advanced features
InMoment
Dimension scorecard
Multi-Dimension Performance
Winner Breakdown & Analysis
InMoment wins overall with a weighted score of 87% based on user rating, pricing, features, usability, and support.
Pricing: Contact Vendor (No Free Trial), a less accessible entry point than the leader.
Tied with a solid set of 11 features.
Ranked #1 for usability with a user rating of 4.5/5 stars.
Ranked #1 for support with a user rating of 5.0/5 stars.
Available on 3 Platforms: Windows, macOS, Web, fewer than the leader.
Microsoft Forms
Dimension scorecard
Multi-Dimension Performance
Winner Breakdown & Analysis
Microsoft Forms is a runner-up with a composite score of 80%.
Microsoft Forms has the most accessible pricing ($0/mo (No Free Trial)).
Tied with a solid set of 12 features.
Satisfactory usability with a user rating of 4.0/5 stars.
Decent support with a user rating of 4.0/5 stars.
Widest platform availability (5 Platforms: Windows, macOS, iOS, Android +1 more).
Final Verdict:InMoment
InMoment scores higher across 4 of 11 key dimensions with a 7-point lead in our weighted analysis.
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Frequently asked questions: InMoment vs Microsoft Forms
Which is better: InMoment or Microsoft Forms?
InMoment scores higher across 4 of 11 key dimensions with a 7-point lead in our weighted analysis. The best choice still depends on your team's workflow, budget and required integrations — use the side-by-side sections above to check the details that matter to you.
How do users rate InMoment and Microsoft Forms?
InMoment is rated 4.5/5 from 4 user reviews. Microsoft Forms is rated 4.5/5 from 4 user reviews. Ratings come from approved user reviews on SoftwareHope.
How much do InMoment and Microsoft Forms cost?
Microsoft Forms has a free plan. Always confirm current pricing on the vendor's site, as plans change.
Do InMoment and Microsoft Forms offer a free plan or free trial?
InMoment does not list a free plan or trial; Microsoft Forms offers a free plan.
Which platforms do InMoment and Microsoft Forms support?
InMoment supports Windows, macOS and Web; Microsoft Forms supports Windows, macOS, iOS, Android and Web.
Which is easier to use, InMoment or Microsoft Forms?
InMoment has an ease-of-use rating of 4.5/5, Microsoft Forms has an ease-of-use rating of 4.0/5. InMoment is rated easier to use by reviewers.
Most Helpful Reviews
Community-voted helpful feedback from verified users
InMoment gives our revenue team clear visibility over the entire sales pipeline. Lead tracking, activity logging, and stage transitions are seamless across the sales cycle.
Custom deal stages and automated followup reminders in InMoment helped our account executives maintain high response rates. The visual dashboard gives executive leadership immediate clarity.
We consolidated our customer communication channels into InMoment and immediately saw improvements in deal velocity and followup consistency across our sales team.
An easy-to-configure CRM platform that covers lead capture, contact history, and pipeline analytics without overwhelming sales reps with unnecessary complexity.
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