CrispvsJivoChat
Unbiased side-by-side comparison of verified reviews, user ratings, features, and pros/cons to help you decide which software fits your business needs.
Quick answer: Crisp vs JivoChat
In our 2026 comparison of Crisp and JivoChat, the products are too closely matched to name a clear overall winner. Crisp is rated 4.5/5 from 5 user reviews; JivoChat is rated 4.5/5 from 125 user reviews. Crisp has a free plan; JivoChat has a free plan.
Last updated
| At a glance | Crisp | JivoChat |
|---|---|---|
| Category | Live Chat Software | Live Chat Software |
| User rating | 4.5/5 (5 reviews) | 4.5/5 (125 reviews) |
| Starting price | Free plan | Free plan |
| Listed features | 21 | 13 |
| Integrations | 10 | 5 |
| Platforms | Web, iOS, Android | Web, Mobile |
| Ease of use | 4.5/5 | 4.5/5 |
| Customer support | 4.9/5 | 4.5/5 |
Crisp
Starting Price
Free plan available for 2 agents with basic live chat. Pro plan at $25/workspace/month for 4 agents. Unlimited plan at $95/workspace/month for unlimited agents. 14-day free trial on paid plans. Workspace-based pricing not per-seat.
Community Pulse
Advanced Ratings
Pros
- Free plan supporting 2 agents provides genuine functionality making it ideal for bootstrapped teams and early-stage startups, Workspace-based pricing eliminates per-seat cost scaling and is much more predictable for growing teams, MagicBrowse real-time visitor view is a unique capability at this price point enabling highly contextual support conversations, Co-browsing feature allows agents to guide users through the interface in real time reducing resolution friction, Multichannel inbox covers WhatsApp Messenger email and live chat without channel add-on fees on paid plans
- Free plan supporting 2 agents provides genuine functionality making it ideal for bootstrapped teams and early-stage startups
- Workspace-based pricing eliminates per-seat cost scaling and is much more predictable for growing teams
Cons
- Free plan limits to 2 agents which becomes a hard ceiling quickly for teams growing beyond initial setup, Email support functionality is less mature than dedicated email-first shared inbox tools in this category, Some integrations are restricted to the Unlimited plan requiring upgrade to access the full integration catalog
- Free plan limits to 2 agents which becomes a hard ceiling quickly for teams growing beyond initial setup
- Email support functionality is less mature than dedicated email-first shared inbox tools in this category
JivoChat
Starting Price
Freemium
Community Pulse
Advanced Ratings
Pros
- Generous free plan supports unlimited chats and websites, customizable chat widget available in 20 languages, plus desktop, mobile, and browser agent apps .
- Extremely fast and easy to integrate—simply add HTML code to your website footer, and you're live chatting within minutes, with live preview of user messages before they send .
- Complete visitor info including social media profiles, location-based customer distribution, and real-time monitoring to see what pages visitors are browsing before initiating chats .
Cons
- Doubling their prices in 2026 according to user reports, making the Professional plan ($10/agent/month) less competitive compared to alternatives like ProProfs or Tidio .
- Less customizable than modern chat providers—fewer layout options, limited chat widget design flexibility, and fewer third-party integrations than competitors like LiveChat or Zendesk .
- In comparison tests, JivoChat scored lower (7.8) than ProProfs Chat (8.5) and BotPenguin (8.6) on overall quality and performance metrics .
Product Overview
What each platform does and who it's for
Primary Category
The main classification for each product
Editorial Quality Rating
Independent expert panel ratings and quality validations
Crisp
Expert Score
JivoChat
Expert Score
Integration Ecosystem
Compare supported third-party apps and services
Crisp Integrations
JivoChat Integrations
Platform Support
Supported platforms across each product
Crisp
JivoChat
Sentiment & Feedback
Real-world pros and cons from verified users
Crisp Feedback
User sentiment analysis
- Free plan supporting 2 agents provides genuine functionality making it ideal for bootstrapped teams and early-stage startups, Workspace-based pricing eliminates per-seat cost scaling and is much more predictable for growing teams, MagicBrowse real-time visitor view is a unique capability at this price point enabling highly contextual support conversations, Co-browsing feature allows agents to guide users through the interface in real time reducing resolution friction, Multichannel inbox covers WhatsApp Messenger email and live chat without channel add-on fees on paid plans
- Free plan supporting 2 agents provides genuine functionality making it ideal for bootstrapped teams and early-stage startups
- Workspace-based pricing eliminates per-seat cost scaling and is much more predictable for growing teams
- MagicBrowse real-time visitor view is a unique capability at this price point enabling highly contextual support conversations
- Co-browsing feature allows agents to guide users through the interface in real time reducing resolution friction
- Free plan limits to 2 agents which becomes a hard ceiling quickly for teams growing beyond initial setup, Email support functionality is less mature than dedicated email-first shared inbox tools in this category, Some integrations are restricted to the Unlimited plan requiring upgrade to access the full integration catalog
- Free plan limits to 2 agents which becomes a hard ceiling quickly for teams growing beyond initial setup
- Email support functionality is less mature than dedicated email-first shared inbox tools in this category
- Some integrations are restricted to the Unlimited plan requiring upgrade to access the full integration catalog
JivoChat Feedback
User sentiment analysis
- Generous free plan supports unlimited chats and websites, customizable chat widget available in 20 languages, plus desktop, mobile, and browser agent apps .
- Extremely fast and easy to integrate—simply add HTML code to your website footer, and you're live chatting within minutes, with live preview of user messages before they send .
- Complete visitor info including social media profiles, location-based customer distribution, and real-time monitoring to see what pages visitors are browsing before initiating chats .
- Professional plan includes smart triggers for proactive chat invites, canned responses with automatic helper, chat transfer between agents, and integrations with Shopify, WordPress, Google Analytics, and Magento .
- Doubling their prices in 2026 according to user reports, making the Professional plan ($10/agent/month) less competitive compared to alternatives like ProProfs or Tidio .
- Less customizable than modern chat providers—fewer layout options, limited chat widget design flexibility, and fewer third-party integrations than competitors like LiveChat or Zendesk .
- In comparison tests, JivoChat scored lower (7.8) than ProProfs Chat (8.5) and BotPenguin (8.6) on overall quality and performance metrics .
Feature Comparison
Detailed side-by-side capability checklist
Crisp
21/27 features
- Communication
- Content creation
- Customer communication tasks through a centralized software experience
- Helping users complete conversations
- Learning
- Research
- Crisp provides AI-powered capabilities for its target use cases
- Mobile app
- Shared inbox
- Visitor tracking
- Team collaboration
- Automation
- SmartTriggers
- Chat features
- Chatbot builder
- Co-browsing
- Direct messaging and group chats
- Group chat
- Knowledge base
- Live Chat
- Multi-channel support
- Multichannel support
- Real-time Chat
- Team chat
- Channel messaging
- Collaboration
- Proactive messaging
JivoChat
13/27 features
- Communication
- Content creation
- Customer communication tasks through a centralized software experience
- Helping users complete conversations
- Learning
- Research
- Crisp provides AI-powered capabilities for its target use cases
- Mobile app
- Shared inbox
- Visitor tracking
- Team collaboration
- Automation
- SmartTriggers
- Chat features
- Chatbot builder
- Co-browsing
- Direct messaging and group chats
- Group chat
- Knowledge base
- Live Chat
- Multi-channel support
- Multichannel support
- Real-time Chat
- Team chat
- Channel messaging
- Collaboration
- Proactive messaging
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Pricing & Plans
Compare plans, features, and starting points side-by-side
Crisp Pricing
SUBSCRIPTIONJivoChat Pricing
PaidFirst 5 agents free.
Advanced routing and proactive.
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Community Intelligence
Real-time crowdsourced comparison feedback and buyer signals.
Community Matchup Voting
Real-time crowdsourced buyer signals
Community vs. Editorial Alignment
Agreement between algorithmic rating & user voting
Draw
Calculated by features, pricing, support & ratings.
Awaiting Votes
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Head-to-Head Winner Analysis
Data-backed performance comparisons across pricing, features, usability, and support
Matchup Scoreboard
At-a-glance scorecard results
Weighted Overall Scorecard
Normalized composite performance scores
Smart Recommendation Matrix
Head-to-head decision matrix based on your business workflow
- Users wanting a streamlined, user-friendly workspace interface
- Teams looking for native integration with core workflow tools
- Buyers open to a newer or less-reviewed option (fewer reviews so far)
- Budget-conscious teams seeking competitive entry pricing ($19/mo)
- Users wanting a streamlined, user-friendly workspace interface
- Teams looking for native integration with core workflow tools
Crisp
Dimension scorecard
Multi-Dimension Performance
Winner Breakdown & Analysis
Tied for overall winner with a composite score of 86%.
Pricing: $45/mo (No Free Trial), a less accessible entry point than the leader.
Crisp lists the most features (21 features).
Strong usability with a user rating of 4.5/5 stars.
Ranked #1 for support with a user rating of 4.9/5 stars.
Tied on platform availability (3 Platforms: Web, iOS, Android).
JivoChat
Dimension scorecard
Multi-Dimension Performance
Winner Breakdown & Analysis
Tied for overall winner with a composite score of 83%.
JivoChat has the most accessible pricing ($19/mo (No Free Trial)).
Offers 13 features (fewer than the category leader).
Strong usability with a user rating of 4.5/5 stars.
Decent support with a user rating of 4.5/5 stars.
Tied on platform availability (2 Platforms: Web, Mobile).
⚖️ Virtually Tied
Crisp and JivoChat are extremely well-matched overall. If User Satisfaction is your priority, JivoChat has the edge — otherwise, your specific workflow requirements should be the deciding factor.
Composite Score Breakdown
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Frequently asked questions: Crisp vs JivoChat
Which is better: Crisp or JivoChat?
Crisp and JivoChat are extremely well-matched overall. If User Satisfaction is your priority, JivoChat has the edge — otherwise, your specific workflow requirements should be the deciding factor. Neither product has a decisive overall lead, so the best choice depends on your workflow, budget and required integrations.
How do users rate Crisp and JivoChat?
Crisp is rated 4.5/5 from 5 user reviews. JivoChat is rated 4.5/5 from 125 user reviews. Ratings come from approved user reviews on SoftwareHope.
How much do Crisp and JivoChat cost?
Crisp has a free plan. JivoChat has a free plan. JivoChat has the lower entry price. Always confirm current pricing on the vendor's site, as plans change.
Do Crisp and JivoChat offer a free plan or free trial?
Crisp offers a free plan; JivoChat offers a free plan.
Which platforms do Crisp and JivoChat support?
Crisp supports Web, iOS and Android; JivoChat supports Web and Mobile.
Which is easier to use, Crisp or JivoChat?
Crisp has an ease-of-use rating of 4.5/5, JivoChat has an ease-of-use rating of 4.5/5. The difference is small, so both are similarly easy to adopt.
Most Helpful Reviews
Community-voted helpful feedback from verified users
Crisp provides a straightforward, dependable solution that integrated smoothly into our operational stack. Uptime is consistent and user adoption across the team was immediate.
We have been using Crisp across our departments and appreciate the simplicity and stability of the system. It handles core workflows without unnecessary bloat.
The platform has streamlined our daily operations, providing reliable tools and responsive support. Configuration was quick and the feature set aligns well with our requirements.
A well-built tool that delivers consistent value. The interface is clean, performance is snappy, and our operational workflows run smoothly.
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